Nexus Renewal Information and Processing Timelines

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Oct 11, 2017, 12:31 pm

#271

sullim4

Join Date: May 2005

Location: SEA

Programs: AS; Hyatt Globalist; Hilton Gold; NEXUS

Posts: 979

Renewal...

Applied: August 31
Received email about approval without interview: October 10

The approval date was actually earlier. I created a TTP account and noticed that my expiration date was extended by five years this past Sunday, October 8. My best guess is that they approved me on Friday, October 6, unless they've started working on the weekends.

Oct 23, 2017, 1:32 pm

#272

col127

Join Date: Dec 2015

Posts: 1

hey all,

i just renewed both my NEXUS cards on the website today.

what warrants needing to have an interview or not? my wife and i live in Atlanta and we're nowhere close to a NEXUS office so i'm nervous that we will have to have an interview since it would be quite a commute for us.

we will be in Toronto in January though, so it could work out I guess.

question for you all - is there any harm in booking NEXUS appointments in Toronto in advance? I'm worried that if i do need an interview and i found out late November, then the dates will be gone in January 2018. so can i book two appointments now for Toronto in January 2018 just in case? would appreciate any thoughts. thanks!

Oct 23, 2017, 4:31 pm

#273

dustman81

Join Date: May 2013

Programs: NEXUS/GE

Posts: 521

Renewal

Applied: September 15
Approval w/out interview: October 23

Oct 23, 2017, 5:39 pm

#274

xray

Join Date: Apr 2003

Location: YYZ

Programs: AC E75K, Amex Plat, NEXUS, Aman-user (not really a -junkie)

Posts: 1,721

I never have had to have a renewal interview and my husband has had two. Who knows why ?

Oct 23, 2017, 7:50 pm

#275

dustman81

Join Date: May 2013

Programs: NEXUS/GE

Posts: 521

Quote:

Originally Posted by col127

You can't book an appointment until you get notified of conditional approval. However, you may get lucky and they'll approve without an interview.

Oct 26, 2017, 2:07 am

#276

virgosvirgo

Join Date: Jun 2009

Location: Washington DC

Programs: MR (so far)

Posts: 11

Applied for renewal on 18 September.
Approved without interview on 25 October.

Not bad!

Oct 26, 2017, 9:08 am

#277

atsak

Join Date: Jul 2008

Location: YYZ

Programs: Hilton Gold Mariott Gold Aeroplan E25K SAS Gold NEXUS

Posts: 1,308

Quote:

Originally Posted by col127

It's somewhat random whether you get selected for interview or not seemingly. For the January date if you have to schedule an appointment, if none are available, just keep checking a few times a day. People cancel / move appointments all the time, something will open up.

Also, if you're in Toronto you're about 1 1/2 hours from the offices in Niagara Falls NY and Fort Erie ON (probably closer to 2 hours for that one). You could easily rent a car and drive there in a worst case scenario - it's a very straightforward drive along the QEW highway; stop in Niagara on the Lake on your way, even in January it's a quaint place to visit (not my cup of tea but the Mrs. enjoys it, and they have food so . . .)

Oct 26, 2017, 11:20 am

#278

LoveHateRelationship

Join Date: Sep 2013

Posts: 525

My wife just got her renewal approved. No conditional!

Applied: September 19
Approved: October 26

Looks like it's a little under 6 weeks for most people in terms of renewal time.

Oct 26, 2017, 10:09 pm

#279

jackal

FlyerTalk Evangelist

Join Date: Mar 2004

Location: SGF

Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)

Posts: 23,194

Renewal application submitted: approximately September 25 (will need to check)
Conditionally approved: October 26

Oct 27, 2017, 6:40 am

#280

kilarney

Join Date: Sep 1999

Location: USA

Posts: 305

A bit different, but just for informational purposes:

Replacement Card Ordered: October 16
Replacement Card Arrived: October 23

No interview required

Nov 20, 2017, 10:44 am

#281

Finkface

Join Date: Dec 2012

Location: YVR, HNL

Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)

Posts: 7,832

Renewal applications for both myself and Mr. Fink submitted Oct. 23. Both approved with no interview required today, Nov. 20. Four weeks to the day.

Nov 20, 2017, 6:31 pm

#282

TTC192Rocket

Join Date: Mar 2017

Location: Toronto

Programs: DL Silver, AC E75K, Chatime Elite

Posts: 339

My Interview was Oct. 23, but no card has arrived yet. I had my prints taken again, but no iris scan needed.

I've sent an email to the public information officer link on the TTS.

Is there anything I should do in the meantime?

Nov 29, 2017, 8:37 am

#283

Polar Bear

Join Date: Jul 2002

Location: Melting Ice @ North

Programs: Oz Diamond,

Posts: 230

Quote:

Originally Posted by COSPILOT

I wonder why I didn't need an interview and others/you did? I've had 3 job changes, and 3 address changes in the last 5 years. Actual international travel is minor, 3 trips to Australia, 1 to Canada, 2 to Mexico, and 1 to Italy. A crap ton of domestic travel, but I assume that doesn't factor in.

I don't know. I got a new picture taken during the interview and asked about my travel to Turkey and Mexico.

Polar Bear

Dec 10, 2017, 12:35 am

#284

ALW

Join Date: May 1999

Location: Ottawa

Posts: 8,564

For a renewal approved without interview, is the old Nexus card (not expired) still good, or does it become invalid when a new one is in process (like a passport)?

Also wanted to confirm that if the website says approved, with a 2023 expiry, that means no interview, and not just that the interview buttons are in a non-obvious place.

Thanks!
=aw

Dec 11, 2017, 10:18 pm

#285

Finkface

Join Date: Dec 2012

Location: YVR, HNL

Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)

Posts: 7,832

Quote:

Originally Posted by ALW

Old card is still good. I used mine last night even though the new card arrived at my house a week or more ago. I haven't been home to activate it. So yes, the old card will still work after renewal is approved and new card issued.