Nexus Renewal Information and Processing Timelines
Mar 29, 2019, 11:36 am
#511
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
She looked up and informed me the interviewing officers never completed the case (ie. close the case as complete), and so my wife's status sits in a "pending" status. My fault for thinking the government shutdown affected the length of wait and not following up sooner. Hopefully the new card will arrive soon..
Apr 2, 2019, 2:52 pm
#512
Join Date: Nov 2014
Posts: 50
The officer did say she will open the ticket and have the file closed (completed). I checked the status of the file a day or two afterwards and see that the status has changed to "Approved"
Apr 3, 2019, 5:05 pm
#514
Join Date: Aug 2013
Location: Seattle, WA
Programs: Alaska MVP 75K / SPG Plat (100 Nights) / NEXUS
Posts: 220
Any U.S. citizens do their renewal around mid-January 2019 have any luck so far? Mine expires next month in April, but from browsing through the thread seems like I should be hopeful I will some movement over the next few weeks.
I also have a dual-citizen (U.S./Canada) infant which I applied for in early February, under the "US" side. Sounds like I should have done it under the "Canadian" side since I'm seeing a lot of references where conditional approvals are happening very quickly though you would think technically, it wouldn't matter.
I also have a dual-citizen (U.S./Canada) infant which I applied for in early February, under the "US" side. Sounds like I should have done it under the "Canadian" side since I'm seeing a lot of references where conditional approvals are happening very quickly though you would think technically, it wouldn't matter.
Still waiting on infant daughter's initial application, applied early-February 2019. (U.S. and Canadian Citizen).
Apr 5, 2019, 10:56 am
#516
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Wish you good luck.
Apr 5, 2019, 11:01 am
#517
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,089
Question: post expiry date, while it is still valid for 6 months, can use still use Global Entry Kiosks and Nexus lines?
Apr 5, 2019, 11:07 am
#518
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Apr 6, 2019, 11:55 pm
#519
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,153
I am trying to do my renewal online and keep getting the following error even though my US passport is in the system for being able to enter the USA. I tried emailing their support portal twice and calling where after 10 minutes of useless phone menus I was deposited into a voicemail box that was full. Any suggestions on how to fix this, or reach someone who can?
Apr 7, 2019, 8:36 am
#520
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
I am trying to do my renewal online and keep getting the following error even though my US passport is in the system for being able to enter the USA. I tried emailing their support portal twice and calling where after 10 minutes of useless phone menus I was deposited into a voicemail box that was full. Any suggestions on how to fix this, or reach someone who can?
Global Entry 855/873-4637
Wish you good luck. Please come back and keep us updated so others will benefit in the future.
Apr 7, 2019, 10:29 pm
#521
Join Date: Feb 2014
Programs: Nexus
Posts: 6
I applied for first renewal of nexus for myself, my wife and two children in January this year. The two kids (19 and 14 years) got approved and cards came in the mail. But both me and my wife have got interviews this week. Anyone can help with the questions that both the US and Canadian officers will ask?. We are US citizens. How to prepare for the interviews?
Apr 9, 2019, 3:33 pm
#522
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Now at 21 weeks 5 days and I've learned a couple more things
We will get there - in the mean time, APEC lines for me
- If it's longer than 12 weeks call and inquire
- If you apply online, your US risk assessment gets done first
- If you apply with paper your Canadian risk assessment gets done first
- After an assessment gets done someone needs to create a "ticket" for the next desk to move it.
We will get there - in the mean time, APEC lines for me
Apr 11, 2019, 9:21 am
#523
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,089
Update. Approved April 10. No interview required. Looks like my replacement Nexus card, good to April 2024, is in the mail.
Apr 11, 2019, 11:02 am
#524
Join Date: Apr 2008
Programs: Aeroplan 25K, Marriott Plat
Posts: 343
I applied for first renewal of nexus for myself, my wife and two children in January this year. The two kids (19 and 14 years) got approved and cards came in the mail. But both me and my wife have got interviews this week. Anyone can help with the questions that both the US and Canadian officers will ask?. We are US citizens. How to prepare for the interviews?
