NEXUS / Global Entry - How to Update Passport Information?
Jan 19, 2015, 1:35 am
#1
Original Poster
Join Date: Mar 2008
Location: Chicago
Programs: AA EXP, UA 1K, Wheels Up, Inspirato Pass, Marriott Titanium Elt, Hilton Diamond, Hertz Pres, Ntl P
Posts: 248
NEXUS / Global Entry - How to Update Passport Information?
I logged into my GOES account to update my passport number, however, cannot find the area to do so. Anyone have any suggestions?
On the left I see a few options but none pertaining to changing my passport number. I can also click Manage Membership under the Trusted Traveler Program, however, it doesn't allow me to change any info.
Thanks!
On the left I see a few options but none pertaining to changing my passport number. I can also click Manage Membership under the Trusted Traveler Program, however, it doesn't allow me to change any info.
Thanks!
Jan 19, 2015, 7:04 am
#2
Join Date: May 2013
Programs: NEXUS/GE
Posts: 521
I logged into my GOES account to update my passport number, however, cannot find the area to do so. Anyone have any suggestions?
On the left I see a few options but none pertaining to changing my passport number. I can also click Manage Membership under the Trusted Traveler Program, however, it doesn't allow me to change any info.
Thanks!
On the left I see a few options but none pertaining to changing my passport number. I can also click Manage Membership under the Trusted Traveler Program, however, it doesn't allow me to change any info.
Thanks!
Jan 19, 2015, 8:10 am
#3
Original Poster
Join Date: Mar 2008
Location: Chicago
Programs: AA EXP, UA 1K, Wheels Up, Inspirato Pass, Marriott Titanium Elt, Hilton Diamond, Hertz Pres, Ntl P
Posts: 248
Jan 19, 2015, 3:52 pm
#6
Original Poster
Join Date: Mar 2008
Location: Chicago
Programs: AA EXP, UA 1K, Wheels Up, Inspirato Pass, Marriott Titanium Elt, Hilton Diamond, Hertz Pres, Ntl P
Posts: 248
Thanks!
Apr 27, 2015, 9:23 pm
#8
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,619
Apr 30, 2015, 5:09 pm
#9
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
I also do not have the option to change my documents. I have an application that's stuck in processing so I assumed that's my issue, but looks like that may not my issue?
And the 'Change Profile' link only lets me edit contact info, and nothing else.
And the 'Change Profile' link only lets me edit contact info, and nothing else.
May 1, 2015, 10:26 pm
#10
Join Date: May 2015
Programs: Global Entry
Posts: 1
We have GE and it shows up under "update documents" on the left hand side.
Click on that, then the screen you come to has Passports with a small box right below it to change passport. I know it works because I just did it a couple months ago.
Click on that, then the screen you come to has Passports with a small box right below it to change passport. I know it works because I just did it a couple months ago.
May 2, 2015, 10:16 am
#11
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
Okay, I figured it out.
Here's the link to the page:
https://goes-app.cbp.dhs.gov/main/goes/UpdateDocumentsPreAction.do
I do not have the link on my main page. I did a little trial and error, but figured it out in the end. You need to log in first, get to the main page (where it shows your status and all the links) and copy that URL and go from there. Otherwise it may give you can error.
Here's the link to the page:
https://goes-app.cbp.dhs.gov/main/goes/UpdateDocumentsPreAction.do
I do not have the link on my main page. I did a little trial and error, but figured it out in the end. You need to log in first, get to the main page (where it shows your status and all the links) and copy that URL and go from there. Otherwise it may give you can error.
Last edited by alphaod; Jun 8, 2015 at 7:54 pm Reason: Realized posted wrong link...
Jun 21, 2015, 7:27 am
#12
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,887
Experience with Passport Renewal after GE Renewal ..precheck implications
Question
I have recently renewed GE and will need to renew my passport later this year. I just want to confirm the places this new passport number will need to be updated. I'm thinking it's in the GOES GE site and on my FF account page. Anyone had experience with precheck after a passport renewal? Do all the systems really work together!
I have recently renewed GE and will need to renew my passport later this year. I just want to confirm the places this new passport number will need to be updated. I'm thinking it's in the GOES GE site and on my FF account page. Anyone had experience with precheck after a passport renewal? Do all the systems really work together!
Jun 21, 2015, 10:54 am
#14
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
You should be able to update your information online through GOES. Now that CBP no longer places a GE sticker in passports, there is no need of an in-person visit. The passport renewal should have no impact on your KTN and thus on Pre-Check.
Jun 21, 2015, 2:16 pm
#15
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,887
Great. Thanks for the responses. The process seems to keep evolving. I do remememver the CBP sticker from the first time, and although my husband and I both did GE renewals at the same time, he was randomly chosen for an interview and I was not. You indicate that passport renewal has no impact on KTN and precheck. This is as long as GOES is updated, correct? My AAd vantage account also has a passport number. The trusted traveler number doesn't change with GE Renewal. What is pas s port number used for by the airline? OLCI if available?
I'm guess I'm wondering why the passport number changes each time doesn't seem to make sense or need to.
I'm guess I'm wondering why the passport number changes each time doesn't seem to make sense or need to.