TonyBurr

I am renewing my passport so I presume I have to do something about my Global Entry and TSA Pre Check. How do I handle the new passport and these services? Thanks

wrp96

You log into your global entry account and update it with your new passport info.

TonyBurr

You do not have to go for a new interview? Thanks

1KChinito

Do you have both Global Entry and TSA PreCheck as two separate programs? Or do you only have Global Entry with TSA PreCheck privilege?
If you only have Global Entry, once you receive your new passport, after one month from receipt, you should be able to change your passport information online. If you have difficulty, you can change your passport information at any Global Entry enrollment center as a walk in without an appointment.

cheltzel

I just went into my Trusted Traveler profile (I only have GE, no other programs) to update my passport as I had to renew so I would have 6 months availability for an upcoming trip.

I found that both mu recent passport renewal (about 60 days previous) was reflected in my profile. Also my most recent drivers license (October 2021) renewal was also reflected in my profile.

Is this something brand new? I did a cursory scan of this thread before posting and didn't see any reference to automatic updates.

Joeyjo

My partner just had his Nexus interview (first time getting Nexus) and the officer told him that because his passport expires before his Nexus card that he'll have to come back to the office when he updates his passport.

I've been a Nexus holder for a long time and the website seems to say that passport information can be updated online, so I'm pretty sure the officer was incorrect. But just thought I'd check to see if this was something new. The officer claimed it was because the passport + fingerprints were tied together and so machines at the airport wouldn't work with a new passport.

emcampbe

nothing new, this debate and confusion has been going on as long as Nexus has existed.

basically, US will tell you it can be updated online. Canadians will say you need to do it in person.

my interpretation, and I think there’s been speculation on here about it, is that updating online will update the US system, since the site is indeed US, but privacy laws may impede sharing it with Canada. Or there is some incompatibility so the Canadians don’t get the updates.

Either way, I’m in the better safe than sorry camp, and I will update online as soon as I get a new passport, then go into a Nexus office as soon as I’m near one to update it in person there. Whether or not I could get by without the latter step, to me is irrelevant - because either way, for sure I don’t have to worry about it - and costs me maybe 10 minutes of my life to do it.

Bartolo

I was told to come to the office for passport updates. The officer was very clear. I’ve done “updates” numerous times over the years. No appointment needed. Very easy.

Joeyjo

While it might be easy and fast to update in person, for many of us it’s not that easy to get to an office. Particularly with many of the Canadian offices closed.

Anyway, not a big deal since it only happens every 10 years. But I’m inclined to do it online and then see if it’s a problem. Seems like the worst case is that it just doesn’t work and you need to use a passport / or go in another line.

xobile

Maybe it was more ambiguous from the Canadian side before, but the CBSA website at least now clearly states that an update on the TTP sufficient for CBSA.

Update your residential address and passport information

You do not have to go to an enrolment centre to update this information with the CBSA, unless it might affect your eligibility for NEXUS membership.

If these updates will not affect your eligibility, change your residential address and passport information on file using the Trusted Traveler Programs (TTP) System operated by U.S. Customs Border Protection.

https://www.cbsa-asfc.gc.ca/services...ajour-eng.html



Also on a side note I wonder what updates one can give that may affect eligibility for an existing member. Perhaps an existing Canadian citizen member becoming a US permanent resident or a U.S. LPR becoming a Canadian visa holder, but those are perhaps more ‘changes in information’ vs things that might affect eligibility.

seawolf

Last passport I presented to CBSA at a NEXUS enrollment centre was in 2016 which expired in 2017. Since 2017 I've used NEXUS Air/Land more than two dozen times without issues with just updating online (updated once with a 1-year US limited validity passport followed by a second update involving a 10-year regular US passport.).

Counterpoint speculation is that while CBSA officer at NEXUS interview centre is probably correct in that the interview centre don’t get the update…the enrollment centre does not need the updated information; only the primarily/secondary inspection does and speculating they use different system/level of access. For example; as per CBSA documentation, secondary has access to criminal databases while primary does not.

So I would say all that has to be done is to follow the published CBSA online guidance to update expired passport online (eg no change in citizenship).

BelmontRef

My wife and I entered Canada by air at YVR two weeks ago: for me, first entry in almost three years; for her, first entry by air since getting Nexus (four years ago) and with a new passport since then. For me, tapped my card at kiosk, took my picture, and that was it; for her, after tapping card, it wanted to scan her passport. And then printed the slip and we were on our way with just a cursory glance at the slip by both the Immigration and Customs inspectors and just a "where are you headed?" question by the Immigration inspector.

Joeyjo

I was just chatting about this again and he said it was the US agent that specified it needed to be done in the office.

It’s funny how something as basic as updating passport info doesn’t have a clear process.

seawolf

IMO the update process is very clearly defined on CBSA/CBP webpages. The confusion is really just with the officers working at the enrollment centres.

yvr76

Any recent experiences with passport update notification? The wiki says you only need to update it on the TTS web site, and references this text on the CBSA site:

However the current CBSA site states:​​​​​​​Seems ridiculous that they need people to come in to do this given how backlogged everything is.