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Global Entry Renewal Information and Processing Timelines

Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




Print Wikipost

Global Entry Renewal Information and Processing Timelines

Old May 3, 2019, 10:29 am
  #361  
 
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
Originally Posted by drewguy
If you allow your GE membership to lapse then you'll have to start from the beginning. You'd need to renew before then either way.
No intention to let it lapse. We have 10 months before expiration so we’ll probably wait three or four months.
Randyk47 is offline  
Old May 3, 2019, 12:39 pm
  #362  
 
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,541
Originally Posted by Randyk47


No intention to let it lapse. We have 10 months before expiration so we’ll probably wait three or four months.
If I were you, I'd determine the best time to apply (i.e. avoiding summer rush)...
.. but to be safe, apply now.
cheltzel likes this.
lindros2 is offline  
Old May 3, 2019, 4:23 pm
  #363  
 
Join Date: Nov 2014
Posts: 243
Wife applied for renewal T-300 days until expiration in mid Feb, took about 6 weeks and just got approval with no interview required and no emails sent. Just happened to login and check.
lindros2 likes this.
beastieb is offline  
Old May 5, 2019, 2:20 pm
  #364  
 
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Getting a little nervous about my renewal. Submitted the application on 3/17 and it's still pending.

Problem is I'm leaving the country for four months mid-June.
txflyer77 is offline  
Old May 5, 2019, 2:39 pm
  #365  
 
Join Date: Mar 2018
Location: London
Programs: BAEC | qantas | IHG | Hilton Honors | Priority Pass | Nandos
Posts: 865
Originally Posted by txflyer77
Getting a little nervous about my renewal. Submitted the application on 3/17 and it's still pending.

Problem is I'm leaving the country for four months mid-June.
Why worry? 70 days from your application is May 26th, so there's possibly a window of a couple of weeks for conditional approval. If you can't arrange an interview before you leave, then you can always go for Approval on Entry.

Ah, just seen that you are renewing - there is definitely no problem then, as I understand it.
peter h is offline  
Old May 5, 2019, 3:11 pm
  #366  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,593
Moderator's Note

Originally Posted by peter h
Originally Posted by txflyer77
Getting a little nervous about my renewal. Submitted the application on 3/17 and it's still pending.

Problem is I'm leaving the country for four months mid-June.
Ah, just seen that you are renewing - there is definitely no problem then, as I understand it.
Hello @txflyer77,

I moved your question to the thread discussing Global Entry renewal, including timelines.

As long as you submitted your renewal application before the expiration date of your Global Entry membership, you should be fine. You will continue to receive Global Entry benefits, pending the final approval of your renewal application, for up to six month after the expiration date.

From the U.S. Customs and Border Protection website:
If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date).
TWA884 is offline  
Old May 5, 2019, 3:15 pm
  #367  
 
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Originally Posted by TWA884
Hello @txflyer77,

I moved your question to the thread discussing Global Entry renewal, including timelines.

As long as you submitted your renewal application before the expiration date of your Global Entry membership, you should be fine. You will continue to receive Global Entry benefits, pending the final approval of your renewal application, for up to six month after the expiration date.

From the U.S. Customs and Border Protection website:
Originally Posted by peter h
Why worry? 70 days from your application is May 26th, so there's possibly a window of a couple of weeks for conditional approval. If you can't arrange an interview before you leave, then you can always go for Approval on Entry.

Ah, just seen that you are renewing - there is definitely no problem then, as I understand it.
Thank you both. ^ Didn't realize that!
txflyer77 is offline  
Old May 5, 2019, 3:24 pm
  #368  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,593
Originally Posted by txflyer77
Thank you both. ^ Didn't realize that!
You're welcome.

Let me just add that if you are selected for an interview - as has been reported upthread, many of us had our renewal applications approved without the need for an interview - you may find it easier to take advantage of the Enrollment on Arrival program instead of scheduling an interview.

Please refer to the following thread:
TWA884 is offline  
Old May 5, 2019, 10:11 pm
  #369  
 
Join Date: Oct 2009
Posts: 6
Not sure where to turn here as emailing CBP has become fruitless. Has anyone had any issues submitting a renewal application? All sections for me are checked off with no errors except for documents. I have provided my passport, but I keep getting the below errors:
  • At least one document is required as proof of your citizenship.
  • At least one document is required to prove you may enter the United States.
  • At least one of your US documents has not been verified. Please review your documents and make corrections if necessary.
I have checked the information over and over again. Wondering if it is a bug in their system and anyone else can relate.
royalesilver is offline  
Old May 5, 2019, 10:41 pm
  #370  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,593
Originally Posted by royalesilver
Not sure where to turn here as emailing CBP has become fruitless. Has anyone had any issues submitting a renewal application? All sections for me are checked off with no errors except for documents. I have provided my passport, but I keep getting the below errors:
  • At least one document is required as proof of your citizenship.
  • At least one document is required to prove you may enter the United States.
  • At least one of your US documents has not been verified. Please review your documents and make corrections if necessary.
I have checked the information over and over again. Wondering if it is a bug in their system and anyone else can relate.
Similar issues were recently discussed in the TTP - New Trusted Traveler Programs Website - Replaced GOES Effective Oct 1, 2017 thread.

Try deleting the application and starting a new one. This worked for at least one of our members.

Other possible solutions are deleting the cookies and clearing the cache or trying a different browser.
TWA884 is offline  
Old May 6, 2019, 12:11 am
  #371  
 
Join Date: Oct 2009
Posts: 6
Deleting and starting a new one on another browser did the trick! Thanks @TWA884
TWA884 likes this.
royalesilver is offline  
Old May 9, 2019, 1:09 am
  #372  
 
Join Date: Jul 2015
Posts: 4
When will they be caught up?

I applied for renewal 1/26 and I'm still waiting... I understand that the shutdown had things piling up, but I'm starting to wonder if they'll get my application renewed before expiration of my current membership in October...

I've read about that ominous number of 72 days, but I'm past 100 now. Any advice?
metalhead4664 is offline  
Old May 9, 2019, 4:32 am
  #373  
 
Join Date: Mar 2019
Location: IAH, MNL, BCD
Programs: MileagePlus, Infinity MileageLands
Posts: 17
Originally Posted by metalhead4664
I applied for renewal 1/26 and I'm still waiting... I understand that the shutdown had things piling up, but I'm starting to wonder if they'll get my application renewed before expiration of my current membership in October...

I've read about that ominous number of 72 days, but I'm past 100 now. Any advice?
You can file a complaint since you are past the 11-week mark. However, when I talked to the officer after my interview he did tell me the window is 1 week to 6 months.
Kalbo is offline  
Old May 9, 2019, 8:18 am
  #374  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,593
Moderator's Note

Originally Posted by metalhead4664
I applied for renewal 1/26 and I'm still waiting... I understand that the shutdown had things piling up, but I'm starting to wonder if they'll get my application renewed before expiration of my current membership in October...

I've read about that ominous number of 72 days, but I'm past 100 now. Any advice?
Welcome to FlyerTalk @metalhead4664,

I moved your question to the relevant thread discussing Global Entry renewals, including timelines.

As has been noted several times earlier in this thread, since you submitted your Global Entry renewal application before the expiration date of your current membership, you will continue to receive Global Entry benefits, pending the final approval of your renewal application, for up to six month after the current expiration date, that would be April 2020..

From the U.S. Customs and Border Protection website:
If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date).
TWA884
Travel Safety/Security co-moderator
TWA884 is offline  
Old May 9, 2019, 9:51 am
  #375  
 
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,541
Originally Posted by metalhead4664
I applied for renewal 1/26 and I'm still waiting... I understand that the shutdown had things piling up, but I'm starting to wonder if they'll get my application renewed before expiration of my current membership in October...

I've read about that ominous number of 72 days, but I'm past 100 now. Any advice?
what city are you located in?
I've learned that for those in larger markets, the approval comes from the airport (i.e. those who live in/near Atlanta SC/NC/etc. => Hartsfield-Jackson Int'l Airport).

So try to go up the chain there.
lindros2 is offline  

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