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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Feb 24, 2019, 4:52 pm
  #121  
 
Join Date: Aug 2006
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Originally Posted by 1KChinito
Do you have NEXUS? If not, were you able to use a GE kiosk after your GE had expired?
I was on cleared domestic, even though expired.
EasternTraveler is offline  
Old Feb 24, 2019, 5:22 pm
  #122  
 
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Originally Posted by EasternTraveler
I was on cleared domestic, even though expired.
May I ask, what is "cleared domestic"? Did you mean to say you had TSA PreCheck?
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Old Feb 26, 2019, 10:48 am
  #123  
 
Join Date: Jan 2014
Location: Here
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Applied for renewal on 12/12/18, with expiration in 12/2019. Received email with conditional approval today 2/26/19. Email said to schedule an interview. I happened to be at SFO, for a pickup, when I received this email, and went to standby at the Global Entry office. No line and I would be the first one on standby list but... I didn’t have my passport with me, and they said they have to scan the passport. So maybe the lesson is to bring passport to airport if there’s any chance of needing to visit GE.
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Old Feb 26, 2019, 11:06 am
  #124  
 
Join Date: Jul 2003
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Originally Posted by HariOm
Applied for renewal on 12/12/18, with expiration in 12/2019. Received email with conditional approval today 2/26/19. Email said to schedule an interview. I happened to be at SFO, for a pickup, when I received this email, and went to standby at the Global Entry office. No line and I would be the first one on standby list but... I didn’t have my passport with me, and they said they have to scan the passport. So maybe the lesson is to bring passport to airport if there’s any chance of needing to visit GE.
Just out of curiosity, did you ask if they would interview you first, then scan your passport at a later date, not as a walk in?
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Old Feb 26, 2019, 11:09 am
  #125  
 
Join Date: Jan 2014
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Originally Posted by 1KChinito
Just out of curiosity, did you ask if they would interview you first, then scan your passport at a later date, not as a walk in?
No.
HariOm is offline  
Old Feb 27, 2019, 11:51 am
  #126  
 
Join Date: Nov 2009
Location: MSP
Programs: DL DM MM, IHG Spire, Hyatt Globalist, Amex Plat
Posts: 112
I was approved today for renewal without an interview. Applied a few days before the shutdown began (mid-December).
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Old Feb 28, 2019, 10:39 am
  #127  
Original Poster
 
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Posts: 4,967
How can one learn where their renewal application stands? They tell you to look at the "dashboard," but I see nothing there about where I stand in the cue, only that they received my $100 approximately 6 weeks ago. And how does one learn that they can come in for their interview, does on get an e-mail to that effect or must one keep going to that dashboard to look for notice there? Am I overlooking some useful information that is there to see?

Any idea how long the delay is at present in processing these renewals? How long was that delay before the government shutdown, but I gather was responsible for a big backlog at present?

With the interviews, is there an accommodations of walk-ins or one must always have an appointment? Not possible to just drop-in when killing time at the airport?
itsme is offline  
Old Feb 28, 2019, 11:14 am
  #128  
 
Join Date: Jul 2003
Location: SFO
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Posts: 5,532
Originally Posted by itsme
How can one learn where their renewal application stands? They tell you to look at the "dashboard," but I see nothing there about where I stand in the cue, only that they received my $100 approximately 6 weeks ago. And how does one learn that they can come in for their interview, does on get an e-mail to that effect or must one keep going to that dashboard to look for notice there?
You may or may not receive an email. It is best to log in every so often to see if there is a status change.
Am I overlooking some useful information that is there to see?
No.
Any idea how long the delay is at present in processing these renewals? How long was that delay before the government shutdown, but I gather was responsible for a big backlog at present?
No one knows.
With the interviews, is there an accommodations of walk-ins or one must always have an appointment? Not possible to just drop-in when killing time at the airport?
You can make an appointment online once you receive your conditional approval. You may receive a final approval without an interview. Global Entry Walk-In Interviews is available at certain centers.

DownUnderFlyer applied for his/her renewal in June 2018, s/he still has not received a conditional or final approval yet.
1KChinito is offline  
Old Feb 28, 2019, 11:22 am
  #129  
 
Join Date: Jan 2007
Location: Canary Wharf, London
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Posts: 2,685
Based on comments here, they seem to be doing them in order and up to at least Mid december, except for the odd exception of course. I think you have a bit longer to wait if it's only been 6 weeks.
chistery is offline  
Old Mar 1, 2019, 11:17 am
  #130  
nrr
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Join Date: Jul 2003
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I applied for my (2nd) GE renewal on 11/19/18 (T-364) [long before shutdown] and I got an email on 2/5/19 that "my status has changed"--I was approved with NO interview required. From other posts in this thread, they are NOT sending everyone emails.
Some locations (from a quick search) have lots of openings, for JFK one could have scheduled an appointment today(!) as well as every day way out in the future.
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Old Mar 2, 2019, 10:06 am
  #131  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
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Exclamation Moderator's Note

For indexing and future search purposes, Enrollment on Arrival - including when interviews are required for Global Entry renewals - is discussed in following thread:
TWA884
Travel Safety/Security co-moderator
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Old Mar 2, 2019, 10:31 am
  #132  
 
Join Date: Jan 2014
Location: Here
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Posts: 133
Originally Posted by TWA884
For indexing and future search purposes, Enrollment on Arrival - including when interviews are required for Global Entry renewals - is discussed in following thread:
Whoops, thanks.
HariOm is offline  
Old Mar 2, 2019, 12:27 pm
  #133  
 
Join Date: Jan 2007
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Posts: 443
I applied for renewal 12/23, have a govt security clearance and still not approved yet.
SO applied for renewal 2/17 approved 2/24 without new interview

so who knows how this works and incredibly frustrating given I've now had 2 full trips without pre-check. Wonder if its even worse when one has a govt security clearance given the posts on this board.
UpgradeMePlz is offline  
Old Mar 2, 2019, 12:47 pm
  #134  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by UpgradeMePlz
I applied for renewal 12/23, have a govt security clearance and still not approved yet.
SO applied for renewal 2/17 approved 2/24 without new interview

so who knows how this works and incredibly frustrating given I've now had 2 full trips without pre-check. Wonder if its even worse when one has a govt security clearance given the posts on this board.
Did you renew your Global Entry before expiration date?
1KChinito is offline  
Old Mar 2, 2019, 2:54 pm
  #135  
 
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Originally Posted by UpgradeMePlz
I applied for renewal 12/23, have a govt security clearance and still not approved yet.
SO applied for renewal 2/17 approved 2/24 without new interview

so who knows how this works and incredibly frustrating given I've now had 2 full trips without pre-check. Wonder if its even worse when one has a govt security clearance given the posts on this board.
As repeatedly demonstrated in this and other threads, "first in, first out" is NOT how GE renewals are processed. Rather, it is essentially random that a renewal takes as little as 1 week vs up to 6 months.

Since renewals can be submitted up to 364 days prior to expiration, skip the anxiety and put a note on your calendar TODAY to renew one day after your birthday - the year prior to GE expiration.
cheltzel and polyesther like this.
mnbp is offline  


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