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Global Entry Renewal Information and Processing Timelines

Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

Old Feb 17, 2019, 11:07 am
  #106  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,530
Originally Posted by DownUnderFlyer
Applied for renewal in June 2018. Still no news, no communication and the status still shows pending.
If I were you, I would contact a Global Entry office and find out what is the cause of delay. It has been eight months and that is way longer than normal. You can google your local/nearest GE office phone number. Your profile shows SMF, SFO GE office # is (650) 877-4006.

Good luck.
1KChinito is offline  
Old Feb 17, 2019, 11:29 am
  #107  
 
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
Originally Posted by DownUnderFlyer
Applied for renewal in June 2018. Still no news, no communication and the status still shows pending.
Wow....when does your current GE expire? This seems to be some oversight that deserves proactive followup.
cottonpatch is offline  
Old Feb 17, 2019, 12:36 pm
  #108  
 
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,437
Originally Posted by DownUnderFlyer
Applied for renewal in June 2018. Still no news, no communication and the status still shows pending.
From https://ttp.cbp.dhs.gov/ :

Get Help On-line
Send us an email through our support portal at https://help.cbp.gov/app/ask. To ensure a faster response, please be sure to select "Trusted Traveler Programs" as your primary topic and then the subtopic that most closely describes your question.
mnbp is offline  
Old Feb 17, 2019, 1:43 pm
  #109  
Moderator: Asiana & Qantas Frequent Flyer
Aman Contributor Badge
 
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF SG, LH SEN, OZ D+, HH D, SPG P
Posts: 14,343
Originally Posted by 1KChinito
If I were you, I would contact a Global Entry office and find out what is the cause of delay. It has been eight months and that is way longer than normal. You can google your local/nearest GE office phone number. Your profile shows SMF, SFO GE office # is (650) 877-4006.

Good luck.
I have been to several offices across the country and the only answer I got was: Your application is still under review.

Originally Posted by cottonpatch
Wow....when does your current GE expire? This seems to be some oversight that deserves proactive followup.
It expired long ago.

Originally Posted by mnbp
Yes, I sent an E-Mail three months ago and received no reply.
DownUnderFlyer is offline  
Old Feb 17, 2019, 4:12 pm
  #110  
 
Join Date: Aug 2010
Location: South Carolina
Programs: A3 *G, Hilton Diamond, Accor Silver
Posts: 218
Originally Posted by xichang08
Applied for renewal February 4 and approved without interview on February 8.
24 countries that included mainly Europe
The new card arrived February 15.
xichang08 is offline  
Old Feb 18, 2019, 4:23 pm
  #111  
 
Join Date: Feb 2010
Location: Denver, CO
Programs: UA 1K, HHonors Diamond, Hyatt Discoverist
Posts: 73
Originally Posted by RoyMan
Applied for renewal Nov 29 2018, still pending. Expires July 2019. Maybe the gov shutdown slowed this stuff down... Or because I have been to so many countries since the last renewal? haha.. I also feel like it took me a while to get approved the first time 5yr ago.
Finally got my renewal on 2/14 (did not get an email notification so I just saw it when I logged in and checked), no additional interview needed thankfully.
RoyMan is offline  
Old Feb 18, 2019, 5:59 pm
  #112  
 
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,850
I guess I am still waiting:
  • Select program
  • Fill out application
  • Pay fee
  • Wait for conditional approval
Applied mid-December and still noting but a WAIT.
EasternTraveler is offline  
Old Feb 21, 2019, 10:04 am
  #113  
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Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,900
Originally Posted by EasternTraveler
I guess I am still waiting:
  • Select program
  • Fill out application
  • Pay fee
  • Wait for conditional approval
Applied mid-December and still noting but a WAIT.
I'm just chuckling, since while preparing to file taxes I reviewed my annual credit card reports and was reminded that they managed to process my payment the day I applied. Over two months have now passed, and so far that's the only thing they've been able to do.
milepig is offline  
Old Feb 22, 2019, 10:20 am
  #114  
 
Join Date: Dec 2012
Location: Chicago, IL
Posts: 349
Originally Posted by Nirvana91
I applied for renewal in late November and was completely approved (no interview required) about a week later. My wife applied for her renewal on December 8th and her application still says "pending review." We visited all the same countries and none (except maybe Colombia) are ones that I'd consider any type of red flag. I was initially thinking the shutdown was the culprit, but seeing all these other quick approvals has me a bit concerned. Technically she doesn't expire until late 2019, so I guess we'll just keep waiting...
She was finally approved today with no interview required.

Applied: 12/8/18
Approved 2/22/19
Nirvana91 is offline  
Old Feb 22, 2019, 2:12 pm
  #115  
 
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,850
Finally got notified to schedule appointment, off to see the wizard tomorrow.
EasternTraveler is offline  
Old Feb 23, 2019, 11:12 am
  #116  
 
Join Date: Jan 2014
Location: Here
Programs: SQ, QR, CX, AA, UA
Posts: 133
Originally Posted by Nirvana91
She was finally approved today with no interview required.

Applied: 12/8/18
Approved 2/22/19
Thanks for the report. I applied for renewal on 12/12/18, so based on the above, maybe mine will be approved this week.
HariOm is offline  
Old Feb 23, 2019, 2:15 pm
  #117  
 
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,850
Went in for interview today at appointment. Several people there, getting turned away. They came without appointments trying to get in. My appointment was within two minutes of the scheduled time. She took an updated photograph, new set of fingerprints, asked me why I was in China and Cuba? Asked if I had crossed into Mexico or Canada since my last update. Told me I would get a new card in the mail and out I went. About ten minutes from sit to go.
EasternTraveler is offline  
Old Feb 24, 2019, 12:07 pm
  #118  
 
Join Date: Jun 2015
Posts: 709
My theory is they are prioritizing based on expiration date. Mine doesn't expire until the end of September. I figure they will look at it sometime this summer. ☹️
lindros2 likes this.
glbltvlr is offline  
Old Feb 24, 2019, 2:01 pm
  #119  
 
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,850
Mine expired last year in the summer. I didn't notice until December. Never lost benefits though.
EasternTraveler is offline  
Old Feb 24, 2019, 2:11 pm
  #120  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,530
Originally Posted by EasternTraveler
Mine expired last year in the summer. I didn't notice until December. Never lost benefits though.
Do you have NEXUS? If not, were you able to use a GE kiosk after your GE had expired?
1KChinito is offline  

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