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Global Entry Renewal Information and Processing Timelines

Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

Old Feb 8, 2019, 9:42 am
  #76  
 
Join Date: Feb 2010
Location: Denver, CO
Programs: UA 1K, HHonors Diamond, Hyatt Discoverist
Posts: 73
Applied for renewal Nov 29 2018, still pending. Expires July 2019. Maybe the gov shutdown slowed this stuff down... Or because I have been to so many countries since the last renewal? haha.. I also feel like it took me a while to get approved the first time 5yr ago.
RoyMan is offline  
Old Feb 8, 2019, 10:25 am
  #77  
 
Join Date: Jan 2013
Location: Chicago, IL
Programs: Hilton, Marriott, Club Carlson, AA, UA, AS, SQ, AF
Posts: 124
Originally Posted by mnbp
Pending means pending. Why would you think you are out of luck and need to create a new application? The grace period is six months post expiration so long as your renewal is in progress.
I misread a previous post thinking that it said the 6 month grade period didn't apply. I realize they were saying that calling in wasn't going to make a difference.
merice107107 is offline  
Old Feb 8, 2019, 10:29 am
  #78  
 
Join Date: Jun 2015
Posts: 710
Don't recall when this noticed popped up, but it seems different than the one they had been displaying on the Trusted Traveler home page:

The extended partial government shutdown has resulted in a substantial backlog of CBP's Trusted Traveler Programs (TTP) applications and renewals.
Applicants for Global Entry (GE), SENTRI, NEXUS and FAST should expect significant delays in application processing times and limited appointment availability at TTP enrollment centers.
Conditionally approved GE members should seek to complete their GE interviews without an appointment upon arrival from an international flight at any of the 49 airports participating in CBP's Enrollment on Arrival (EoA) program.
glbltvlr is offline  
Old Feb 9, 2019, 4:08 am
  #79  
 
Join Date: Aug 2010
Location: South Carolina
Programs: A3 *G, Hilton Diamond, Accor Silver
Posts: 218
Originally Posted by TWA884
As I reported up thread, when I applied to renew my Global Entry in July, my application was approved in four calendar (two business) days. My new GE card arrive five days later (three business days).

My renewal application travel history consisted of Western European and Central American countries and Israel (Canada and Mexico are excluded from that question). There were no changes to my employment and residence history from the previous time that I applied for Global Entry.

Hope this helps.

Applied for renewal February 4 and approved without interview on February 8.
24 countries that included mainly Europe
TWA884 likes this.
xichang08 is offline  
Old Feb 9, 2019, 8:10 am
  #80  
 
Join Date: Dec 2012
Location: Chicago, IL
Posts: 349
Originally Posted by chistery
Still pending from 27/11/18. That's 27th Nov to those not in the UK.
That one seems to be the worst I've seen so far. My wife's is still pending from December 8th as well.
Nirvana91 is offline  
Old Feb 9, 2019, 5:23 pm
  #81  
 
Join Date: Nov 2004
Location: Camp Hill, Pa.
Posts: 229
Applied for my wife on Monday, February 4, received email approval Friday, February 8. FWIW entered 17 countries including Central America “troubles”. Who knows why some see delays.
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sppunk is offline  
Old Feb 9, 2019, 5:42 pm
  #82  
 
Join Date: Jan 2014
Location: Brooklyn, NY
Posts: 385
Originally Posted by NYCRachel
I applied for renewal around Thanksgiving and am still pending. Thankfully mine doesn't expire until August. It's still a bit eyebrow-raising how long it's taken.

My boyfriend applied December 4th and is also still pending. His expires in April.

I wonder if the amount of countries you've visited affects the process.
UPDATE: Finally got full approval about 10 weeks later.
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Old Feb 11, 2019, 9:08 pm
  #83  
Senior Moderator
 
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,394
+1 and I applied for renewal on 2/1/19 - about 5 and 9 mos. before expiration, respectively. Only foreign travel in last GE period = Canada.

Approval notice e-mail was posted 2/6, and renewal cards came today.
Ocn Vw 1K is offline  
Old Feb 12, 2019, 9:13 am
  #84  
 
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,685
Originally Posted by chistery
Still pending from 27/11/18. That's 27th Nov to those not in the UK.
Approved today, 77 days later, and no interview needed.
Silver Fox likes this.
chistery is online now  
Old Feb 12, 2019, 9:34 am
  #85  
 
Join Date: Jan 2013
Location: Chicago, IL
Programs: Hilton, Marriott, Club Carlson, AA, UA, AS, SQ, AF
Posts: 124
Originally Posted by merice107107
Same here. Applied November 24th. Expired January 16th. Still says pending.
Got an email that I am "conditionally approved." Looks like I need to go in for an interview.
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Old Feb 12, 2019, 10:29 am
  #86  
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Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,900
Originally Posted by xichang08
Applied for renewal February 4 and approved without interview on February 8.
24 countries that included mainly Europe
Sounds like in a fit of government efficiency they're processing through new applications instead of working off the backlog or trying to move through those in the queue who are expiring soon. I'm still "pending review" since mid-December, my expiration date is approaching soon.
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milepig is offline  
Old Feb 13, 2019, 1:19 am
  #87  
 
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Discoverist, Hertz PC
Posts: 1,002
Originally Posted by milepig
Sounds like in a fit of government efficiency they're processing through new applications instead of working off the backlog or trying to move through those in the queue who are expiring soon. I'm still "pending review" since mid-December, my expiration date is approaching soon.
Could the speed of processing have to do with the global entry center one is applying at? I used to live in Chicago and back 9 years ago, my initial application was approved overnight. Four years ago, my renewal application was also approved overnight by the Chicago Center. My APEC card was also approved overnight by Chicago overnight.

I just submitted my renewal GE application two days ago. I shall see how long it's going to take this time. It looks that you are based in Chicago. I wonder if Chicago's processing time is now much longer than my past experience.
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Old Feb 13, 2019, 11:51 am
  #88  
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Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,900
Originally Posted by naumank
Could the speed of processing have to do with the global entry center one is applying at? I used to live in Chicago and back 9 years ago, my initial application was approved overnight. Four years ago, my renewal application was also approved overnight by the Chicago Center. My APEC card was also approved overnight by Chicago overnight.

I just submitted my renewal GE application two days ago. I shall see how long it's going to take this time. It looks that you are based in Chicago. I wonder if Chicago's processing time is now much longer than my past experience.
Hmm. I just always sort of assumed that the renewal applications just all went to some central processing facility somewhere. The last time I had to renew I lucked out as they had opened a satellite interview facility just west of the Loop, a five minute walk from where I lived. I was in and out in under 5 minutes.
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Old Feb 13, 2019, 1:20 pm
  #89  
 
Join Date: Feb 2017
Location: one big Port of Entry...
Programs: CBP
Posts: 141
Could the speed of processing have to do with the global entry center one is applying at?
No.


As it is explained to me, all applications are sent to our background investigators in VT. They all get divided up amongst the workers there, and it gets done when it gets done. This is why two people who apply at the same time, at the same computer, with the same information, will have their applications approved at different times.

On a local level, we only deal with applicants once conditionally approved. In person, people often ask us at the GE offices if we can do anything about their application. It sucks when mom shows up with her husband and 3 kids for their appointments, but we can't get her in because her application still shows "Pending Risk Assessment," weeks after the rest of the family was approved.

Also, due to the previous shutdown, our port is a few thousand interviews behind. There was talk about contacting those people and having them come in on a walk in basis, or even working weekends to get them caught up. Ultimately, the threat of a new shutdown has cancelled those plans, and now those people need to reschedule themselves online.
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Old Feb 14, 2019, 1:32 am
  #90  
 
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Discoverist, Hertz PC
Posts: 1,002
Originally Posted by maninblack
No.


As it is explained to me, all applications are sent to our background investigators in VT. They all get divided up amongst the workers there, and it gets done when it gets done. This is why two people who apply at the same time, at the same computer, with the same information, will have their applications approved at different times.

On a local level, we only deal with applicants once conditionally approved. In person, people often ask us at the GE offices if we can do anything about their application. It sucks when mom shows up with her husband and 3 kids for their appointments, but we can't get her in because her application still shows "Pending Risk Assessment," weeks after the rest of the family was approved.

Also, due to the previous shutdown, our port is a few thousand interviews behind. There was talk about contacting those people and having them come in on a walk in basis, or even working weekends to get them caught up. Ultimately, the threat of a new shutdown has cancelled those plans, and now those people need to reschedule themselves online.
Great information. Thanks!

But I'm still curious how my previous applications were approved within a day. Was the background check much faster back then (in 2009 and 2014)?
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