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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Jan 8, 2020, 9:07 pm
  #1066  
 
Join Date: May 2008
Location: Puget Sound
Programs: Delta Diamond, Marriott Plat Premier, SPG Plat
Posts: 228
I also applied on June 25th and received my conditional approval today. Now onto the hard part of finding a time to complete the interview. SEA isn't even scheduling interviews at this time...
McGoogles is offline  
Old Jan 8, 2020, 9:38 pm
  #1067  
 
Join Date: Apr 2008
Posts: 2,358
Originally Posted by McGoogles

I also applied on June 25th and received my conditional approval today. Now onto the hard part of finding a time to complete the interview. SEA isn't even scheduling interviews at this time...
Congratulations on your being approved the same day as I and having applied on the same day as I back on June 25.

Rather than your taking time to find an open appointment have you considered "appointment on arrival"

Just a thought in case you were not aware of the possibility.
dgcpaphd is offline  
Old Jan 8, 2020, 10:00 pm
  #1068  
 
Join Date: May 2008
Location: Puget Sound
Programs: Delta Diamond, Marriott Plat Premier, SPG Plat
Posts: 228
dgcpaphd, thank you for the suggestion. Unfortunately, I only have one international trip planned in the next 6 months and that has a short connection time between MSP and SEA (coming from LHR). I wish I could do the appointment on arrival at my final destination! If I can squeeze it in at MSP I will but, in case that doesn't work, I should find an interview slot somewhere I'm traveling in US if I can work out timing.
McGoogles is offline  
Old Jan 8, 2020, 10:18 pm
  #1069  
 
Join Date: Jul 2019
Location: Tokyo
Programs: *G (NH); OWS (JL); STE (KE)
Posts: 35
In my case, I applied for renewal on October 1 and was conditionally approved on December 25, so total processing time was a little less than three months. Who knew the federal government worked on Christmas?! I'm going to try to do my interview via enrollment on arrival during an upcoming entry into the US at LAX in February. Keeping my fingers crossed...
kaku_jinbutsu is offline  
Old Jan 8, 2020, 11:51 pm
  #1070  
 
Join Date: Dec 2019
Posts: 452
july 3 app here.

congrats to the june peeps!
mctaste is offline  
Old Jan 9, 2020, 8:47 pm
  #1071  
 
Join Date: Aug 2018
Posts: 8
Originally Posted by mgalisa
June 26 as well here, still pending.
Finally, 197 days later, approved, no interview.
TWA884 likes this.
mgalisa is offline  
Old Jan 9, 2020, 9:11 pm
  #1072  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
I applied for renewal on Jan 7. Today, on Jan 9 I was given conditional approval and required to go to have an interview (to complete the process). Ugh. Last renewal I was accepted without interview. Oh well.
TravelinSperry is offline  
Old Jan 9, 2020, 9:39 pm
  #1073  
 
Join Date: Apr 2008
Posts: 2,358
Originally Posted by TravelinSperry

I applied for renewal on Jan 7. Today, on Jan 9 I was given conditional approval and required to go to have an interview (to complete the process). Ugh. Last renewal I was accepted without an interview. Oh well.
You are a lucky person in that it was only two days from the time you submitted your renewal application until you received conditional approval.

Your fast approval lends credibility to what a Global Entry agent told me about a Global Entry obscure "queue" process that determines the speed of an applicant's application processing.

In short, there is no way for us to know what causes a delay in processing without knowing how the "queue" functions and that information is not public.

In an earlier thread, I reported talking with an agent at Global Entry in Washington, D. C. who informed me of the "queue" and that some applications have been waiting eight months since applying.

Congratulations on such a speedy and lucky renewal process.
dgcpaphd is offline  
Old Jan 10, 2020, 10:35 am
  #1074  
 
Join Date: Oct 2010
Programs: SPG Gold, Hyatt GP Platinum
Posts: 468
Originally Posted by fishy21
Congrats! I'll be happy to takeover your spot. I applied June 26 as well, still pending review. Expires this month.

Approved today, no interview.

Congrats to us June renewals.
mctaste likes this.
fishy21 is offline  
Old Jan 10, 2020, 12:20 pm
  #1075  
 
Join Date: Dec 2019
Posts: 452
Originally Posted by fishy21
Approved today, no interview.

Congrats to us June renewals.
I am starting to get optimistic that I will get renewed before my trip to oz next month...
mctaste is offline  
Old Jan 10, 2020, 6:07 pm
  #1076  
 
Join Date: May 2007
Location: SFO-OAK-SJC
Programs: UA MM/1K; Marriott Au; Hyatt Dsc
Posts: 443
Originally Posted by mctaste
I am starting to get optimistic that I will get renewed before my trip to oz next month...
Yes, it seems that the "long queue" is getting to the end of June 2019. If this holds, I have about 10 days left :-) Meanwhile, another week has gone by and nada -- now beyond 6 months...
aerokitty is offline  
Old Jan 10, 2020, 11:30 pm
  #1077  
 
Join Date: Dec 2019
Posts: 452
This is interesting: https://maloney.house.gov/sites/malo...plications.pdf

Essentially, super long renewals appear to be due to a technical error, and it gives instructions for resubmitting.

If end of June renewal applications weren’t beginning to go through, I might try that...
mctaste is offline  
Old Jan 12, 2020, 3:49 am
  #1078  
 
Join Date: Apr 2006
Location: London
Programs: BA bronze, Hertz pres circle, Marriott Platinum, hilton diamond
Posts: 2,537
Originally Posted by mctaste
This is interesting: https://maloney.house.gov/sites/malo...plications.pdf

Essentially, super long renewals appear to be due to a technical error, and it gives instructions for resubmitting.

If end of June renewal applications weren’t beginning to go through, I might try that...
Link doesnt work for me?

I'm at 91 days currently, uk passport.

Previously it didnt say anything about a grace period on my page, but now it does thankfully

Due to a significant increase in application volume, we are extending the grace period from 6 months to 1 year for any submitted renewal application. This means you will continue to receive full benefits for 1 year while U.S. Customs and Border Protection is finalizing your renewal application.
So can't say I'm that worried.

Hopefully the TSA precheck is extended with it
aceman is offline  
Old Jan 12, 2020, 4:06 am
  #1079  
FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
Originally Posted by mctaste
This is interesting: https://maloney.house.gov/sites/malo...plications.pdf

Essentially, super long renewals appear to be due to a technical error, and it gives instructions for resubmitting.

If end of June renewal applications weren’t beginning to go through, I might try that...
Page won't load. What does it say is the process for re-submitting, and what does it consider "super long?"
joshwex90 is offline  
Old Jan 12, 2020, 8:22 am
  #1080  
 
Join Date: Dec 2019
Posts: 452
Odd, still works here. Text of the linked pdf, from the office of a US Congress member:

Update on Trusted Traveler Program & Global Entry Renewal Applications
U.S. Customs and Border Protection (CBP) has informed my office that renewal applications of all Trusted Traveler Programs, including Global Entry are experiencing significant delays due to current demand. However, if you file your renewal application prior to your expiration date, your active membership status will be extended for 6 months to allow for application processing. This will allow you to continue to maintain your Trusted Traveler Program privileges as normal throughout your application process.
If you are having trouble submitting your Global Entry renewal application, please follow carefully the steps below. If the issue persists after this do not hesitate to reach out to my office.
The problem you are experiencing with renewal applications may be because the expired document information saved in your account from a previous Trusted Traveler Programs application is transmitted with your application. This prevents the application from being approved. U.S. Customs and Border Protection is aware of this issue and working diligently to resolve the issue and has developed a workaround. As a temporary workaround, follow the steps below to cancel and successfully refile an application to avoid this error:
1. Log into your account on a laptop or computer instead of a mobile device to simplify the process.
2. When first logging in to the account, below the button that says, “Continue Application” will be another button that says, “Cancel Application.” You must then click “Cancel Application” and confirm your intent to cancel when prompted.
3. If the passport on your account is expired, open your account page and click the “Edit Documents” button on the right side of the page. You must enter the details for a new passport in your account prior to applying for a new application.
4. On the edit document page, the new documents can be entered and/or the necessary changes can be made to your documents.
5. When entering the information into the passport fields, your name should match how it appears on your passport EXACTLY, not necessarily how it is shown on your TPP page.
6. After updating your passport information, you must procced to click “Renew Application” on the existing or expired membership and file a new application for your desired Trusted Traveler Program.
mctaste is offline  


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