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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Sep 6, 2019, 4:58 am
  #751  
 
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
Originally Posted by Gig103
I'm due in January and haven't submitted my renewal paperwork yet. Because if the grace period is there a reason I should be doing that "yesterday"? My wife is likely about to apply for a card that comes with GE renewal and already renewed this year, so if I can wait another few weeks to a month for her card application and delivery I really want to. Thoughts?
With wait times potentially getting longer, barring being one of the lucky immediate approval renewals, I’d apply now. Not sure I exactly understand what you’re saying about your wife but her status has no impact on your renewal application.
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Randyk47 is offline  
Old Sep 6, 2019, 10:16 am
  #752  
 
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Originally Posted by Randyk47


With wait times potentially getting longer, barring being one of the lucky immediate approval renewals, I’d apply now. Not sure I exactly understand what you’re saying about your wife but her status has no impact on your renewal application.
My wife is about to get a credit card that pays for GE renewals but since her renewal was done (and paid for) earlier this year I want to use that CC's reimbursement for myself. But that would mean renewing in approx 3 weeks. No international trips planned I just want to make sure it's a renewal not a new application.
Gig103 is offline  
Old Sep 6, 2019, 10:44 am
  #753  
 
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Originally Posted by Gig103
My wife is about to get a credit card that pays for GE renewals but since her renewal was done (and paid for) earlier this year I want to use that CC's reimbursement for myself. But that would mean renewing in approx 3 weeks. No international trips planned I just want to make sure it's a renewal not a new application.
Anyone can renew their GE membership any time they choose, but only within 364 days of expiration (the day after your birthday, the year before expiration). GE memberships last 5 years, you can renew during that last year of membership - and you cannot renew during years 1-4.
mnbp is offline  
Old Sep 6, 2019, 10:56 am
  #754  
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Join Date: Jan 2005
Location: If only I knew
Programs: Several of my own making in which I was recently fast-tracked to super-duper-über-elite status
Posts: 1,074
Originally Posted by Gig103
My wife is about to get a credit card that pays for GE renewals but since her renewal was done (and paid for) earlier this year I want to use that CC's reimbursement for myself. But that would mean renewing in approx 3 weeks. No international trips planned I just want to make sure it's a renewal not a new application.
As long as you apply before your current one expires, it will be a renewal. I waited a few weeks before submitting my renewal application to take advantage of a new CC reimbursement, but I still had 7 months before expiration. With the current 12 month grace period, you “should” be fine, as long as you get the renewal application in before the current expiration.
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stanj is offline  
Old Sep 7, 2019, 11:57 am
  #755  
 
Join Date: Nov 2014
Posts: 57
sent renewal 122 days ago.
still waiting for conditional approval
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maxt775 is offline  
Old Sep 9, 2019, 12:16 am
  #756  
 
Join Date: Feb 2012
Posts: 371
Finally

Originally Posted by bizum
Took about 15 weeks for me to finally get my CA. Was also lucky to find an interview slot in about 30 days from now. My partner got their GE automatically renewed in 2 weeks, and our travel history is almost identical. Maybe the determining factor was that I am a permanent resident. What's interesting is I was still getting tsa Pre on all recent domestics Did not get it on international.
Finally got my card in the mail. That took about 5 months. Interview took 10 minutes (don't recall them asking so many questions for my original application) Have you ever been arrested, ever had a DUI, etc
bizum is offline  
Old Sep 9, 2019, 7:22 am
  #757  
 
Join Date: Oct 2009
Location: Austin, TX
Programs: AA Platinum
Posts: 9
Originally Posted by Longhorn513
Another data point:

Renewal Date: 5/6//2019
CA date: Still Pending
Total days (as of 8/23/2019): 109 days
CA 9/9/2019 - Total days at 133. No escalation.
Longhorn513 is offline  
Old Sep 9, 2019, 8:38 am
  #758  
Moderator, Amtrak & Spirit Airlines
 
Join Date: Jan 2011
Location: EWR :rolleyes:
Programs: AC 50K, AS MVP, AA Plat Pro, DL Plat, UA Silver, IHG Spire, Marriott Titanium, Hertz PC
Posts: 9,614
Well this thread inspired me to get moving on this today.

I am a little bit from 6 months before my expiration. Updated all my info and can't believe reading this thread that it could either be 6 days no interview of a 6+ month slog.

Glad I got started today. Will update as my experience continues.

Slightly nervous as in the last 5 years I have traveled to 60+ countries, and some of them are not your common tourist destinations.
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Long Train Runnin is offline  
Old Sep 9, 2019, 10:03 am
  #759  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Lots of media reports that it may take a lot, lot, lot longer than in the past. My suggestion has been that people reapply as soon as the window opens.
Often1 is offline  
Old Sep 9, 2019, 10:46 am
  #760  
 
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
Originally Posted by Often1
Lots of media reports that it may take a lot, lot, lot longer than in the past. My suggestion has been that people reapply as soon as the window opens.
+1

My second renewal is coming up in about 60 days. I have a calendar reminder set so I can get my renewal in at D-364.
cheltzel is offline  
Old Sep 9, 2019, 11:18 am
  #761  
 
Join Date: Nov 2017
Programs: AS, QF
Posts: 9
I am from the Seattle area, and I received my renewal in about 2 weeks. My wife had a new application approved in about a week. I have only travelled internationally to Australia and my wife has never travelled international. We both have held numerous DOD security clearances and had concealed carry background checks, if that makes any difference. I wonder if the delays for some is related to previous, numerous international travel destinations?
dogolden is offline  
Old Sep 11, 2019, 10:25 am
  #762  
 
Join Date: Jul 2019
Programs: GE
Posts: 46
Originally Posted by dogolden
I am from the Seattle area, and I received my renewal in about 2 weeks. My wife had a new application approved in about a week. I have only travelled internationally to Australia and my wife has never travelled international. We both have held numerous DOD security clearances and had concealed carry background checks, if that makes any difference. I wonder if the delays for some is related to previous, numerous international travel destinations?
Apparently not, as my husband has a clearance and has traveled to several "dodgy" countries that I did not. He got his new card in 7 days/no interview. I'm on day 91 and still waiting. We applied for renewal at the same time.
leavedacannoli is offline  
Old Sep 11, 2019, 10:33 am
  #763  
 
Join Date: Jul 2019
Programs: GE
Posts: 46
Posting a non-update update:

US Citizen (4th gen)
Second renewal (third application)
Applied 5 months before expiry in November
Travel to Europe, Canada, Australia
Hubby and Daughter applied at the same time, 2 and 4 months prior to expiry - both got cards within 1 week
We live together in the same city near the border with Mexico
Travel outside the US mostly together (although hubby traveled to way more countries, some of which might be seen as sketchy)
Hubby has a clearance
Daughter is an immigrant US citizen
Only change to my renewal app is to state that I no longer work

Hubby and daughter got new cards 1 week later

ON DAY 91, STILL PENDING REVIEW

Have marked calendar to call and escalate on day 110

Has anyone on here called lately? If so, what was your experience?
leavedacannoli is offline  
Old Sep 11, 2019, 10:35 am
  #764  
 
Join Date: Aug 2004
Location: MKE, formerly the closest FT-er to LAX
Programs: Marriott Gold. Usually WN or DL if in the air.
Posts: 704
Mrs. Mizzou just did her first renewal. Application submitted after business hours on Friday Sept. 6. Received approval notification today, Wed. Sept. 11., with no interview required. Two business days would seem to be a new world record...
mizzou65201 is offline  
Old Sep 11, 2019, 2:41 pm
  #765  
 
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Originally Posted by TWA884
Also, if the renewal application is submitted before the expiration date, Global Entry members continue to receive Global Entry benefits pending the final approval for up for six months after the original expiration date (as reported upthread, some members received emails advising them the the grace period has been extended to a full year).
On this point - "six months" vs "one year" - the TTP FAQ actually says both. https://ttp.cbp.dhs.gov/faq?lang=en

In response to FAQ question "I have submitted my Trusted Traveler application for review. Did CBP receive my application?", the answer includes "If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date)."

However, in the same FAQ document, in response to question "How do I renew my Trusted Traveler (Global Entry, NEXUS, SENTRI or FAST) membership?", the answer includes "If you submit a renewal application before your membership expires, you will be able to continue to use benefits up to 1 year after your membership expiration date."

I would assume the original author of the FAQ is not the same person who was tasked with updating the FAQ with the new "one year after expiration" policy, or perhaps just missed that the previous "six months" rule was mentioned in two places.
mnbp is offline  


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