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Global Entry Renewal Information and Processing Timelines

Global Entry Renewal Information and Processing Timelines

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Old Jul 5, 22, 4:39 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: mhdena
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Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 18 months after expiration.


__________________________________________________ ______________________________________


Important:






1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information in this post, the grace period has been extended to twelve months: https://www.flyertalk.com/forum/31397574-post1554.html

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the information in post number [URL="https://www.flyertalk.com/forum/trusted-travelers/1426118-global-entry-renewal-104.html#post31397574"]1552, the grace period has been extended to twelve months.]

After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste















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Old Aug 7, 19, 5:44 am
  #631  
 
Join Date: Nov 2000
Location: MESA, AZ USA
Posts: 260
My husband and I both applied for renewel on May 2, 2019. Tsa expired Aug 2, 2019, Still says wait for conditional approval. Very frustrating!
lorribarnes is offline  
Old Aug 7, 19, 6:08 am
  #632  
 
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,838
Originally Posted by lorribarnes View Post
My husband and I both applied for renewel on May 2, 2019. Tsa expired Aug 2, 2019, Still says wait for conditional approval. Very frustrating!
Since you applied before your expiration date you should have gotten a 6-month extension so should still be getting PreCheck. That aside it is frustrating that renewals are taking this long for some of us. We submitted our renewals on May 26 and we too are still stuck in pending review. Luckily because of reading about the long delays here we decided to submit our renewals way ahead of our expiration dates in February and March 2020.
Randyk47 is offline  
Old Aug 7, 19, 11:05 am
  #633  
 
Join Date: Aug 2019
Posts: 2
GE Renewal Approved

Applied for GE renewal on April 17, 2019. Approved today without interview. Been over 3 months. Good luck to everyone who's been waiting.
agujr is offline  
Old Aug 7, 19, 5:54 pm
  #634  
 
Join Date: Jul 2011
Posts: 628
I got my renewal card today (spouse still waiting since April but fingers crossed they are starting to approve some of those without interviews and will do the same for her).

It looks like they used a pic off a global entry kiosk for my card pic-- is that right? If so I so rarely manage to look at the camera at the right moment I'm glad they found one they could use.
Homer15 is offline  
Old Aug 7, 19, 6:09 pm
  #635  
 
Join Date: Jul 2019
Programs: GE
Posts: 46
Day 58 - still pending
renewal app filed > 6 months prior to expiration
Hubby and daughter both got their cards in the mail 7 days after applying > 2months prior to expiry

Have noted Day 101 (which would be 6-7 weeks before expiry) on my calendar to call and escalate.
leavedacannoli is offline  
Old Aug 7, 19, 9:12 pm
  #636  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 4,715
Renewal sent in 4/18. Called in and escalated 8/1. Approved 8/7 without interview. Expecting card in the mail.
Expired 7/17, used 4 times at TSA with no issue though
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eng3 is offline  
Old Aug 8, 19, 5:19 am
  #637  
 
Join Date: Feb 1999
Location: Denver CO
Posts: 3,675
Originally Posted by leavedacannoli View Post
Day 58 - still pending
renewal app filed > 6 months prior to expiration
Hubby and daughter both got their cards in the mail 7 days after applying > 2months prior to expiry

Have noted Day 101 (which would be 6-7 weeks before expiry) on my calendar to call and escalate.
Many, including me, in the same boat.

Note, if you havent already, that the Trusted Traveler website says that if you have a renewal app pending, your GE remains in force and usable for 6 months after the stated expiration date.
Mountain Trader is offline  
Old Aug 8, 19, 5:59 am
  #638  
 
Join Date: Jul 2019
Posts: 2
Continued waiting....

Day 102 and still waiting for renewal. Applied april 28 and still waiting.
jenakap is offline  
Old Aug 8, 19, 9:12 am
  #639  
FlyerTalk Evangelist
 
Join Date: Sep 2000
Programs: UA Million Miler (lite). NY Metro area.
Posts: 14,783
Originally Posted by zvezdast View Post
For those who applied after expiration date and were approved: What is the date when your new membership starts?

Since they make us wait 3+ months on renewal, I hope they don't shortchange us for that time, and the new start date is when they actually approve.
109 days wait today.
The renewal date is 5.5 years and expires on my birthday in 2025.

I went for my interview on my expired Global Entry yesterday at 12:00. At 10:00 this morning, I received my approval e mail. I waited 20 minutes, and was out in 23.

dh
dhammer53 is offline  
Old Aug 8, 19, 8:47 pm
  #640  
 
Join Date: Jul 2019
Posts: 6
Originally Posted by dhammer53 View Post
The renewal date is 5.5 years and expires on my birthday in 2025.
Thanks for response. And congratulations on approval!

So, it's months-to-your-next-birthday + 5 years?
I now wonder what happens if your birthday falls while you wait on approval?

My birthday happens to be in 5 days. Now I kinda hope they'll procrastinate few more days, and I'll get close to 6 years out of it!

EDIT: Found my answer on https://thetravelsisters.com/how-lon...al-entry-last/
Global Entry expires 5 years after your next birthday following the date you are approved for Global Entry. Depending on your interview date and date of birth, your Global Entry membership will be valid for at least 5 years – but could valid almost 6 years after the date you are approved.
dhammer53 likes this.

Last edited by zvezdast; Aug 8, 19 at 9:22 pm
zvezdast is offline  
Old Aug 8, 19, 9:13 pm
  #641  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 17,311
Originally Posted by zvezdast View Post
My birthday happens to be in 5 days. Now I kinda hope they'll procrastinate few more days, and I'll get close to 6 years out of it!
That's only applicable when GE members apply for renewal after their membership had already expired.
TWA884 is offline  
Old Aug 9, 19, 8:50 am
  #642  
 
Join Date: Aug 2012
Programs: UA Gold
Posts: 40
Another data point: submitted my application for renewal (after technical difficulties with the website) on April 29 and am still waiting (102 days). I have entered the country after the expiration date but within the 6 month grace period and didn't have any problems using the GE kiosk.

Yesterday I submitted a ticket via the "contact us" link on the site, choosing "application status" as the topic under Trusted Traveler category asking when I could expect some movement. I got a response within minutes that has an officer's name but reads like an autoreply, saying amongst other things:

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant, but on average you can expect your application to be processed:

• Global Entry/FAST: 100 days or more
• NEXUS: 3-5 months or more
• SENTRI: 8 to 10 months
dancingal is offline  
Old Aug 9, 19, 9:31 am
  #643  
 
Join Date: Jul 2019
Programs: GE
Posts: 46
I received an email that says that they have extended the time to use expired GE to 12 months IF you reapplied after April 17 this year.

>>If you submitted a renewal application on or after April 17, 2019 (before your current membership expires) or if you are current in the 6 month grace period, then you can continue to use your benefits (up to 1 year past the expiration date) until the renewal is finalized. We recommend you print out a copy of your TTP Dashboard showing that the renewal is pending to show a CBP Officer, if requested.<<
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leavedacannoli is offline  
Old Aug 9, 19, 11:43 am
  #644  
 
Join Date: Dec 2009
Location: DCA
Posts: 810
Day 104 after renewal application on my expired GE. Tried calling a few times, always get disconnected after recording tells me they are too busy to talk. What is the longest time anyone has waited so far? I have read some 109 days upthread.
Montacute is offline  
Old Aug 9, 19, 12:49 pm
  #645  
 
Join Date: Jul 2019
Posts: 6
Originally Posted by zvezdast View Post
My birthday happens to be in 5 days. Now I kinda hope they'll procrastinate few more days, and I'll get close to 6 years out of it! .
They must have read this!!! They have a mole in here

Day 112. Just got approved! No interview.
Expiration Date in 5 years and 4 days. Only 4 days extra!!!

So, if you are waiting for a long time and your birthday is coming up, you just might get the approval soon.

Last edited by zvezdast; Aug 9, 19 at 12:56 pm
zvezdast is offline  

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