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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Mar 14, 2019, 10:33 am
  #166  
 
Join Date: Mar 2013
Location: BDL/NYC/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,751
my DP:

applied for renewal 19 DEC
approved (no interview required) 8 MAR
riphamilton is offline  
Old Mar 15, 2019, 1:31 pm
  #167  
 
Join Date: Jun 2015
Location: NYC/DC
Programs: United 1K, National Executive Elite, Avis Presidents Club, Marriott Platinum Elite
Posts: 8
Applied for renewal January 18 2019 (5 days after it expired as I wasn't aware it was expiring... stupidly assumed they would let me know when it was time to renew!)
As of March 15 2019 still Pending Review :-(

*note: when I flew on January 18th I did NOT get TSA PreCheck - United ticket agent couldn't figure out why (it kept asking me to add my known traveler number)... I then put two and two together and looked up my original approval to see it had been five years.
IlanDC is offline  
Old Mar 15, 2019, 3:18 pm
  #168  
 
Join Date: Dec 2018
Posts: 13
So I was approved for GE today for the first time. My photo was horrendous. This got me thinking. How in the world do they keep up with a person’s aging. Unlike passports which require the new photo every 5-10, GE doesn’t as of now. Seems to me this will likely change. I can’t see how they would allow someone with a photo 20 years old to keep it
MLADM89 is offline  
Old Mar 15, 2019, 6:23 pm
  #169  
 
Join Date: Aug 2013
Posts: 369
Originally Posted by nkwal
I live in Europe and hope the renewal comes thru soon. My application had some South American countries and many African and Asian countries. Hopefully its approved before my 6 month grace is up...I don't even know how to go thru "normal" passport control anymore.
We're starting to see some approvals trickling in for January applications so hopefully we hear back soon.

I made a mistake on my app and said I visited Bahrain even though I only transited through there as a "destination" during a mileage run. Really hoping that doesn't cause problems for me. I got a feeling I'll have to interview because of it.
jjangoo is offline  
Old Mar 15, 2019, 11:34 pm
  #170  
 
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,128
Originally Posted by MLADM89
So I was approved for GE today for the first time. My photo was horrendous. This got me thinking. How in the world do they keep up with a person’s aging. Unlike passports which require the new photo every 5-10, GE doesn’t as of now. Seems to me this will likely change. I can’t see how they would allow someone with a photo 20 years old to keep it
They will retake your picture if you have to come in for a remewal interview.
747FC is offline  
Old Mar 16, 2019, 6:37 am
  #171  
 
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,122
Originally Posted by 747FC
They will retake your picture if you have to come in for a remewal interview.
Just a speculative question. Would they replace your card if you came in to an interview location and asked for a new picture (especially if there was a significant discrepancy between the current picture and reality)?
cheltzel is offline  
Old Mar 16, 2019, 9:26 am
  #172  
 
Join Date: Dec 2018
Posts: 13
Originally Posted by cheltzel
Just a speculative question. Would they replace your card if you came in to an interview location and asked for a new picture (especially if there was a significant discrepancy between the current picture and reality)?
I would have to assume yes. There’s a definitely a flaw in the current system that if you don’t require an interview ever again you can have a crazy old picture eventually. I saw posts here from someone saying they had daughters get pictures (I believe for NEXUS) in 2008 at 9 and 11 and those pictures are still the same on the 2018 renewal at 19 and 21. Similar issues are beginning to arise in some states on driver license renewals as they are allowing them online. Not to mention the vision requirement (which most states have now dropped anyway) can’t be tested if the person doesn’t actually come in to the DMV
MLADM89 is offline  
Old Mar 16, 2019, 10:42 am
  #173  
 
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,128
Originally Posted by cheltzel
Just a speculative question. Would they replace your card if you came in to an interview location and asked for a new picture (especially if there was a significant discrepancy between the current picture and reality)?
Not sure, but I speculate that the picture is not that important to them. Both of my pictures were awful depictions and kind of blurry. Their photo capture system is not nearly as good as my local DMV.
747FC is offline  
Old Mar 16, 2019, 1:04 pm
  #174  
 
Join Date: Sep 2008
Programs: UA 1K, Marriott Gold, Hilton Gold, Starwood Gold
Posts: 951
Applied 1/2/19
Conditionally Approved 3/15/19

Finally conditionally approved, but when I go to the online system there isn't an appointment available within the next year (Location - Washington DC Reagan Building). Any idea what is going on?

I do not have any upcoming international itinerary, and I need to schedule the interview within 30 days. Should I just schedule and keep changing it until I have travel that necessities going to an actual airport?
100% Green is offline  
Old Mar 16, 2019, 1:15 pm
  #175  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by 100% Green
Applied 1/2/19
Conditionally Approved 3/15/19

Finally conditionally approved, but when I go to the online system there isn't an appointment available within the next year (Location - Washington DC Reagan Building). Any idea what is going on?

I do not have any upcoming international itinerary, and I need to schedule the interview within 30 days. Should I just schedule and keep changing it until I have travel that necessities going to an actual airport?
You can do walk in interview at Washington DC Reagan Building, Global Entry Walk-In Interviews

You can schedule an appointment at any location at any time. You can then change as often as you wish.

You can also do a new search frequently at your desired center while that center is open. Cancellations occur frequently.

Last edited by 1KChinito; Mar 16, 2019 at 1:24 pm
1KChinito is offline  
Old Mar 16, 2019, 2:37 pm
  #176  
 
Join Date: Jun 2015
Posts: 710
Originally Posted by 747FC
Not sure, but I speculate that the picture is not that important to them. Both of my pictures were awful depictions and kind of blurry. Their photo capture system is not nearly as good as my local DMV.
I've never been able to get the GE kiosk to shoot a proper photo. Seems no matter how far back I stand, it always cuts the top of my head off. They've never challenged the ticket, so I guess it's not that important.
glbltvlr is offline  
Old Mar 16, 2019, 8:56 pm
  #177  
 
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 2,767
Mine expired 6 February. I applied the day of expiry. Still pending.
I am not a US citizen and visited many countries all over Europe, Asia, Africa, South America but no real hot spot. I forgot to list few countries I visited as was in a hurry to put the application in before midnight as otherwise would have to start new application. Don't know if that is affecting my application.
ani90 is offline  
Old Mar 19, 2019, 12:29 pm
  #178  
mkt
 
Join Date: May 2005
Location: MIA/SJU/MCO
Programs: AA LT PLT; DL GLD, UA nothing, B6 Mosaic; Emerald Club Executive
Posts: 3,331
Originally Posted by mkt
Renewal applied on 3/4/19.
Approved without interview on 3/13/19.

New passport, new address, new employer, new drivers license.
Update. New GE card received on 3/19/19.
mkt is offline  
Old Mar 20, 2019, 10:45 am
  #179  
 
Join Date: Apr 2010
Posts: 49
Ugh. Applied during the shutdown after mine had expired. Snuck up on me since I hadn't had any relevant travel planned for latter part of last year. out of sight out of mind.
Anyone have any idea how long this could take? Now the trips are coming fast and furious. Says pending as of today. US Citizen. had it before and stupidly let it expire before renewing a couple months after that.
Apache137 is offline  
Old Mar 20, 2019, 10:53 am
  #180  
 
Join Date: Aug 2013
Posts: 369
Originally Posted by Apache137
Anyone have any idea how long this could take?
Saw several people in the same boat as you up the thread and they all seem to be waiting still
lindros2 and bizum like this.
jjangoo is offline  


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