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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Nov 30, 2020, 9:04 am
  #1486  
 
Join Date: May 2005
Programs: UA
Posts: 1,775
Originally Posted by MIA-SAT
I applied for renewal on January 16, 2020 and approval was received today. This is my second renewal. My first renewal required an in-person interview, but no interview was required this time.
Similar processing times and also no interview required. Very helpful for me since I am abroad. Applied on January 17th, 2020 and got approved on November 23rd. Not sure it is age related or 2nd approval is easier or just because of their backlog or because of Covid or some other automated risk based system. I am 56 and this is also my 2nd renewal. Expiration was May 2020 (but extended by 1 year because of slow processing).
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Old Nov 30, 2020, 9:28 am
  #1487  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
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Originally Posted by German Expat
Expiration was May 2020 (but extended by 1 year because of slow processing).
As of July 1, 2020, the GE benefits extension for renewing members is 18 months.

From the CBP Media Release:
CBP will extend for up to 18 months the Trusted Traveler Program benefits of members who apply for renewal before their current membership expires.
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Old Nov 30, 2020, 9:32 am
  #1488  
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Originally Posted by TWA884
As of July 1, 2020, the GE benefits extension for renewing members is 18 months.

From the CBP Media Release:
FWIW, regardless of what the press release says, the web site still indicates 1 year. I'm inclined t believe the press release over the web site. I don't think anyone has lost benefits while their renewal application was pending and I don't think we've seen any renewals go over one year.


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Old Dec 6, 2020, 11:08 am
  #1489  
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Semi-related to renewal - I renewed and received my new card. What do I do with my old card?
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Old Dec 6, 2020, 1:12 pm
  #1490  
 
Join Date: Jul 2003
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Originally Posted by joshwex90
Semi-related to renewal - I renewed and received my new card. What do I do with my old card?
Keep it for memory sake or discard it.
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Old Dec 6, 2020, 1:31 pm
  #1491  
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Originally Posted by 1KChinito
Keep it for memory sake or discard it.
If I discard, shred it or is cutting enough?
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Old Dec 6, 2020, 2:38 pm
  #1492  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by joshwex90
If I discard, shred it or is cutting enough?
Whichever you are more comfortable with.

I save all my past passports and IDs for memory and record keeping purpose, just in case.
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Old Dec 7, 2020, 8:38 pm
  #1493  
 
Join Date: May 2009
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Originally Posted by joshwex90
If I discard, shred it or is cutting enough?
Cut into enough pieces that any key info is separated and then toss in separate trash bins.

No one's likely to try to steal your identity Argo style digging through a landfill.
drewguy is offline  
Old Dec 7, 2020, 10:12 pm
  #1494  
 
Join Date: Dec 2020
Posts: 2
Long wait for renewal

Encouraged to hear that some of you are getting through more quickly.

I applied for renewal back on 2/15/2020, so I'm coming up on 10 months. 297 days apparently!

Really hoping that i get through soon, or that the 18 month extension that someone mentioned above is true!
walkerjp is offline  
Old Dec 8, 2020, 9:47 am
  #1495  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,623
Originally Posted by Xyzzy
FWIW, regardless of what the press release says, the web site still indicates 1 year. I'm inclined t believe the press release over the web site. I don't think anyone has lost benefits while their renewal application was pending and I don't think we've seen any renewals go over one year.
According to the Trusted Traveler Programs Frequently Asked Questions, the deadline to complete the enrollment interview is now two years:
I have been conditionally approved for a Trusted Traveler Program and would like to schedule an appointment for my interview.

You must complete enrollment within 730 days of receiving your conditional approval. Not scheduling and completing the interview will result in cancelation of the application and no refunds will be granted.
How soon should I complete my interview through Enrollment on Arrival or schedule my appointment at an Enrollment Center?

You should complete the interview as soon as possible after conditional approval. Failing to attend the interview and completing the process within 730 days from the date of conditional approval will result in your application being cancelled.
What happens if I don't schedule an appointment or complete an interview?

You must complete enrollment within 730 days of receiving your conditional approval. Not scheduling and completing the interview will result in cancelation of the application and no refunds will be granted.
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Old Dec 8, 2020, 10:35 am
  #1496  
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Originally Posted by TWA884
According to the Trusted Traveler Programs Frequently Asked Questions, the deadline to complete the enrollment interview is now two years:
The 730 day interview completion deadline after conditional approval notice has been going out in the emails of those renewal members who received conditional approval this month.

Pages like this https://help.cbp.gov/s/article/Artic...language=en_US (even as it was updated in November 20202) saying it's 365 days or 545 days are not providing current information.
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Old Dec 9, 2020, 11:30 am
  #1497  
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I recently renewed my GE prior to my birthday. My GE account now shows as "Pending renewal." Every time I have flown since my birthday (including a flight on my birthday) I've NT gotten TSA PreCheck. Prior to that I've received it nearly every time. In fact, i can't recall the last time I was randomly selected and did not receive it.

I called CBP to ask and they verified all of my information and told me to call TSA. (They also told me of the 2 year approval deadline.) TSA went through all of my information and told me to call CBP. I'm not sure at this point who I need to call. CBP suggested that somehow my information may have changed, but I've been buying airline tickets as usual -- with pre-filled information from my airline account, information that has not changed over the last 12 months.

My KTN shows up in my reservation and is correct. I even tried removing it and having it re-added and checking in again, to no avail.

Does anyone have any advice?
Xyzzy is offline  
Old Dec 9, 2020, 1:39 pm
  #1498  
 
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Originally Posted by Xyzzy
I recently renewed my GE prior to my birthday. My GE account now shows as "Pending renewal." Every time I have flown since my birthday (including a flight on my birthday) I've NT gotten TSA PreCheck. Prior to that I've received it nearly every time. In fact, i can't recall the last time I was randomly selected and did not receive it.

I called CBP to ask and they verified all of my information and told me to call TSA. (They also told me of the 2 year approval deadline.) TSA went through all of my information and told me to call CBP. I'm not sure at this point who I need to call. CBP suggested that somehow my information may have changed, but I've been buying airline tickets as usual -- with pre-filled information from my airline account, information that has not changed over the last 12 months.

My KTN shows up in my reservation and is correct. I even tried removing it and having it re-added and checking in again, to no avail.

Does anyone have any advice?
I suggest reviewing this thread:
https://www.flyertalk.com/forum/trus...d-threads.html
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Old Dec 9, 2020, 8:29 pm
  #1499  
 
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
Originally Posted by walkerjp
Encouraged to hear that some of you are getting through more quickly.

I applied for renewal back on 2/15/2020, so I'm coming up on 10 months. 297 days apparently!

Really hoping that i get through soon, or that the 18 month extension that someone mentioned above is true!
I was expecting a long wait so applied on Dec 8 for renewal. Expiration was March 2021. Dec 9, 830 pm ET I got an email from TTP telling me my status had change. I logged in an am renewed through March 2026.
Updates were employment status (retired now) and the list of countries visited.
I first signed up for GE in about 2011 - this is my second time renewing.
mot29 is offline  
Old Dec 11, 2020, 7:13 pm
  #1500  
 
Join Date: Apr 2014
Posts: 17
Applied for First renewal of GE on January 31, 2020, waited for 314 days until I got Conditional Approval. Next day got lucky and scheduled interview and got approval same day. Before I got to my car got email saying status change to my account with the approval. Thought this day would never come. My application was stuck in the pending status ever since applying. Two questions asked at interview and that’s it. The CBP agent told me they’re really backlog on renewing the many new and renewals application coming in, but they’re now processing at lightning speed. Good luck to all who’s still waiting.
SPYDER876 is offline  


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