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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Apr 22, 2020, 4:26 am
  #1291  
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Join Date: Jul 2001
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It would be interesting to see attempts to replicate pa3lvst’s scenario. Maybe someone can find enough expiring GE account members willing to see this attempted in a 6, 10, 11, 23, 24 and 25 hours after expiration date using DC local time for the expiration date. 6 hours to consider Hawaii. 10 and 11 hours to consider SPN and Pago Pago. Given the reduction in international travel, reduced need for PreCheck and all those bank card credits for TTP membership not being otherwise used this year, volunteers to try this may be more easy to come by than in prior years.

It could be that DHS is considering or has considered extending TTP membership validity due to this virus situation and this is a window into that?

There is an 18 month grace period now in play for renewals who apply before expiration. That went into place last month.

Last edited by GUWonder; Apr 22, 2020 at 4:34 am
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Old Apr 22, 2020, 2:01 pm
  #1292  
 
Join Date: Jan 2013
Location: SFO
Programs: WFBF
Posts: 963
Applied for renewal September 1, conditional approval received today (April 22); 234 days of waiting.

Now to figure out an appointment...
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Old Apr 22, 2020, 3:23 pm
  #1293  
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Location: NYC
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Posts: 14,635
Official announcement on the 18 month grace discussed.

https://www.cbp.gov/newsroom/nationa...ram-enrollment

In response to the COVID-19 outbreak, CBP extended the period of time that Trusted Traveler Program applications remain active. All applicants now have 485 days from the date of their application to complete the enrollment process. In addition, CBP will extend for up to 18 months the Trusted Traveler Program benefits of members who apply for renewal before their current membership expires.
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Old Apr 23, 2020, 1:51 pm
  #1294  
 
Join Date: Jul 2005
Posts: 1,077
Originally Posted by jsnydcsa
Data point.
Aprll 2019, Mrs. jsnydcsa's GE expired
23 August 2020, Applied for Renewal

Still waiting. 199 Days.
Recently received email claiming 7 months or more for processing of GE renewal.
UPDATE (And I apologize if I should not have created a new post in the thread.
2020 April 16 (e.g. 237 days since renewal application)
Received email and PDF letter (available via Login to GE web site) of APPROVAL.
NO In Person Renewal Appointment Needed.
New GE Card arriving today 2020 April 23 In US Mail
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Old Apr 24, 2020, 7:24 pm
  #1295  
 
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,887
My so applied for renewal #3 last month and was conditionally approved within a few days. I applied last week.. have not heard anything other than app in process. I know not going anywhere but still like to be prepared.
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Old Apr 28, 2020, 1:07 pm
  #1296  
 
Join Date: Apr 2014
Location: Portland, Oregon
Programs: United Mileage Plus, EVA Infinity Mileage Lands, Alaska mileage plan
Posts: 41
Applied for renewal on September 3, 2019, and received approval on April 28, 2020, no interview. 238 days.
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Old Apr 30, 2020, 8:22 pm
  #1297  
 
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,887
Originally Posted by CharlieA
Applied for renewal on September 3, 2019, and received approval on April 28, 2020, no interview. 238 days.
that's a long time but interesting that you got an approval now. Does that mean CBP is actually working now?
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Old May 1, 2020, 7:10 am
  #1298  
 
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,122
Originally Posted by worldiswide
that's a long time but interesting that you got an approval now. Does that mean CBP is actually working now?
There have been reports of approvals on this thread and on the initial GE applications thread over the last few weeks. So some processing must be going on.
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Old May 7, 2020, 8:12 pm
  #1299  
 
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,610
Applied today for renewal and was conditionally approved within about 5 hours.... It says I have one year to schedule an interview. Husband did his a few months ago and was approved without the need of an interview.
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Old May 8, 2020, 10:37 am
  #1300  
 
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
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Originally Posted by TWA884
According to the OP:
Originally Posted by pa3lsvt View Post
***
I thought I screwed up because the site already showed that she was expired and was no longer eligible to use her Global Entry benefits, but it took the application as a renewal.
***
Interestingly, since I applied technically AFTER she expired, her renewal is good for 6 YEARS (I suppose 5 years and 364 days after she applied for renewal) after her previous expiration, not the 5 years I expected. Old expiration: April xx, 2020; new expiration: April xx, 2026.

Yes, but

Originally Posted by pa3lsvt
I applied for Mrs. pa3lsvt's GE renewal on her expiration date/birthday last week.
What is odd is that the site said "expired" even though it was on the last day of validity, unless there was a time zone issue, which seems unlikely as OP lists PHL as home base.
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Old May 8, 2020, 5:51 pm
  #1301  
 
Join Date: Sep 2009
Location: Global
Posts: 5,994
Is the approval/review order tied to the expiration date?

Just so odd that there exists a 5-hour approval up to a 200+ day approval.
Global321 is offline  
Old May 8, 2020, 7:12 pm
  #1302  
 
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Originally Posted by Global321
Is the approval/review order tied to the expiration date?

Just so odd that there exists a 5-hour approval up to a 200+ day approval.
Nope. It is random. Some applications are approved quickly, and some applications are not. Random.
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Old May 10, 2020, 9:32 am
  #1303  
 
Join Date: Jan 2003
Location: NYC
Posts: 8,498
My impression (correct me if I'm wrong) is that they had a huge backlog in 2019 that they've been steadily clearing out, but in early 2020 (maybe late 2019) they improved their capacity and started turning new applications around quickly, while still working on the backlog. The fact that they dropped all the NY applications and are no longer doing interviews is probably speeding things up even more now.

Is there anybody who had a super-fast approval in 2019? Anybody who is still waiting for a conditional approval who applied in 2020?
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Old May 10, 2020, 11:50 am
  #1304  
Moderator: Hyatt; FlyerTalk Evangelist
 
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Posts: 18,895
Originally Posted by themicah
My impression (correct me if I'm wrong) is that they had a huge backlog in 2019 that they've been steadily clearing out, but in early 2020 (maybe late 2019) they improved their capacity and started turning new applications around quickly, while still working on the backlog. The fact that they dropped all the NY applications and are no longer doing interviews is probably speeding things up even more now.

Is there anybody who had a super-fast approval in 2019? Anybody who is still waiting for a conditional approval who applied in 2020?
There were numerous fast approvals (~a week or less) throughout 2019 -- read the back pages of the thread, collecting data points is one of its purposes

Signs point to there being a fast queue and a slow queue (and the duration of the slow queue may have increased) but no real rhyme or reason as to which one you get assigned to. A variety of theories have been floated but I believe there have been counterexamples found for each one (and in any case there is always the risk of reporting bias in self-reported data points, people who post are more likely to have had slow experiences, etc.)

Whatever the criteria are, they're not simple and obvious. (Or at least, not in a way that's useful -- someone suggested that different locations might have different backlogs, which would be simple and obvious, but it's not clear there's any way to influence where your application is handled, e.g. I live near SFO/SJC and my conditional approval came from Williston, VT)
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Old May 13, 2020, 7:58 am
  #1305  
 
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Originally Posted by themicah
My impression (correct me if I'm wrong) is that they had a huge backlog in 2019 that they've been steadily clearing out, but in early 2020 (maybe late 2019) they improved their capacity and started turning new applications around quickly, while still working on the backlog. The fact that they dropped all the NY applications and are no longer doing interviews is probably speeding things up even more now.

Is there anybody who had a super-fast approval in 2019?
Anybody who is still waiting for a conditional approval who applied in 2020?
I'm in this camp - applied early January (second renewal).

I suspect there's some algorithm they use - who knows exactly what factors - and either it spits out a quick approval or it spits it to an agent for additional review. And if it goes to an agent, it takes a while.

There's nothing in my application that I would think should raise new questions - my list of countries is basically the same as the last time, with a few additions that aren't material (e.g., Mexico, Canada, Italy), and my travel patterns haven't changed much either. So it also could be just a random element.
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