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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Mar 13, 2020, 9:26 am
  #1261  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,599
Originally Posted by In2ishn
Thank you but that’s not it. I have that bookmarked and well-used. At one time someone posted a link that took one to a link where one could send in a complaint/inquiry if the wait had been over five months. I guess I will have to just take the time to go through the pages to find it. Let’s hope it still works

Originally Posted by TWA884
Members have been reporting in other threads that this form is working:

Ask us a question
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Old Mar 14, 2020, 4:21 pm
  #1262  
 
Join Date: Dec 2019
Posts: 3
Anyone "approved" but card not received?

Did anyone here get approved and didn't receive the card in more than 4 weeks?
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Old Mar 17, 2020, 8:42 am
  #1263  
 
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
With international arrivals being cut back significantly over the next week, it will be interesting if CBP can use the extra resources to get through some of the GE backlog.
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Old Mar 19, 2020, 4:39 pm
  #1264  
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Join Date: Sep 2006
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Programs: DL MM (thanks PMNW!), DL PM, UA PLT, just about every darn hotel program-generally GOLD type level
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Thank you TWA884! I tried to quote you. Folks check out reply#1263. The link works. I wrote in. Just got approval notification, no interview required.
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Old Mar 19, 2020, 4:44 pm
  #1265  
 
Join Date: Feb 2006
Location: Bay Area, CA
Programs: UA 1K; Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 828
Just saw this posted on Trusted Travel website - GE centers closed until 5/1/2020
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Old Mar 19, 2020, 5:35 pm
  #1266  
 
Join Date: Feb 2005
Posts: 825
^^^And that means the appointment I had managed to book in Tucson in April is canceled. Now I have no idea when I'm going to manage to get my renewal interview done. *sigh* First World problem, I know.
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Old Mar 22, 2020, 12:42 pm
  #1267  
 
Join Date: Aug 2011
Location: Dallas
Programs: AA BA
Posts: 10
That's going to get us, too. Both of our appointments to renew are scheduled for late April, 2020. Those appointments still show up on the DHS web page, but apparently that's incorrect information, given the banner notice on the main page.
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Old Mar 31, 2020, 1:24 am
  #1268  
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,616
Has anyone figured out the rhymes/reasons CBP decides someone needs an interview for renewal?

Over the past 3 months my family has renewed our GEs. We had our approvals within days, card delivered in the mail within 10 days...

Except my father, who got the lovely Conditional Approval w/interview required e-mail. He's 70+, no arrests/trouble with the law, no issues with Customs, holds security clearances, and just went through the periodic reinvestigation for those clearances in late last year. His only international travel since his initial GE has been CA/MX/DE/NL. No odd travel patterns. If anything, he'd be the last of the group I'd expect CBP to bother with.
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Old Mar 31, 2020, 2:21 am
  #1269  
 
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,132
Originally Posted by KRSW
Has anyone figured out the rhymes/reasons CBP decides someone needs an interview for renewal?

Over the past 3 months my family has renewed our GEs. We had our approvals within days, card delivered in the mail within 10 days...

Except my father, who got the lovely Conditional Approval w/interview required e-mail. He's 70+, no arrests/trouble with the law, no issues with Customs, holds security clearances, and just went through the periodic reinvestigation for those clearances in late last year. His only international travel since his initial GE has been CA/MX/DE/NL. No odd travel patterns. If anything, he'd be the last of the group I'd expect CBP to bother with.
Did he move or change employment? That would do it.
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Old Mar 31, 2020, 6:09 am
  #1270  
Suspended
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Originally Posted by KRSW
Has anyone figured out the rhymes/reasons CBP decides someone needs an interview for renewal?

Over the past 3 months my family has renewed our GEs. We had our approvals within days, card delivered in the mail within 10 days...

Except my father, who got the lovely Conditional Approval w/interview required e-mail. He's 70+, no arrests/trouble with the law, no issues with Customs, holds security clearances, and just went through the periodic reinvestigation for those clearances in late last year. His only international travel since his initial GE has been CA/MX/DE/NL. No odd travel patterns. If anything, he'd be the last of the group I'd expect CBP to bother with.
My own “interview” and a bunch of others I know was for no purpose other than to recapture our photos and fingerprints. Literally, no questions verbally asked for myself and some others, and no documents or other papers presented beside the passports and GE kiosk receipts.

If the “interview” requirement is not address and/or employment change-related, not related to identity confusion of some sort, and not related to criminal or other reputation record searches brining up stuff in a different way for his GE application, it could be that he too is a prime candidate for age-tied trigger for biometric recapture. This renewal “interview” thing for the biometric recapture purpose isn’t limited to just the senior citizen crowd.
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Old Mar 31, 2020, 1:19 pm
  #1271  
 
Join Date: May 2013
Location: PHL
Programs: AA Gold, AF apologist
Posts: 207
Originally Posted by sierranevada
Just saw this posted on Trusted Travel website - GE centers closed until 5/1/2020
Interesting. After many months as "under review" I received my conditional approval email on Sunday night (Mar 29). On Monday (Mar 30), when I went to schedule an interview at PHL, the only date available was April 19. I booked it, got a confirmation too. I guess they will cancel that...
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Old Apr 1, 2020, 11:01 am
  #1272  
 
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
Originally Posted by mapboyPHL
Interesting. After many months as "under review" I received my conditional approval email on Sunday night (Mar 29). On Monday (Mar 30), when I went to schedule an interview at PHL, the only date available was April 19. I booked it, got a confirmation too. I guess they will cancel that...
What day did you apply?
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Old Apr 1, 2020, 12:20 pm
  #1273  
 
Join Date: May 2013
Location: PHL
Programs: AA Gold, AF apologist
Posts: 207
Originally Posted by N104UA
What day did you apply?
I applied for my renewal last summer. Definitely before early October, though I can't remember the exact date.
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Old Apr 1, 2020, 4:26 pm
  #1274  
 
Join Date: Apr 2020
Programs: GLOBAL ENTRY
Posts: 1
Angry Applied Aug 25, 2019

Applied Aug 25, 2019 fir Global renewal
Still waiting for conditional approval today Apr.1 2020

Just did applications for my husband and daughter today. Will see if they have it by next year! Insane!
Connie Mattson Dickman is offline  
Old Apr 1, 2020, 7:12 pm
  #1275  
 
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
Applied August 22, 2019
Approved with no interview today (Apr 1, 2020)
223 days.

I don't think I am the longest here but believe I came close.

It is interesting that I did my original interview in SFO and that is where the letter came from even though I no longer live in CA.
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