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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Feb 17, 2020, 11:40 am
  #1216  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by lutzboy
Applied for renewal on 2/14. Had 22 countries that I had to list. also 2 address changes across states that I needed to update.
Received conditional approval today (2/17) and need to do an interview.
Im relieved but I cant find a singe place close by to get an interview slot for 2 plus months out.

Need advice on 2 things -
do I just do the interview on the way back in on my next international trip? Do I need an appointment to do that -I’m assuming not.
My passport expires in a just over 6 months and I’ll need to renew it prior to my next trip (countries I’m visiting need a passport valid for 6+ months). Am I ok renewing it now that I have conditional approval? Because of conditional approval status, I may not be able to update my current value GE account with the new passport number right?
1. No appointment needed - or allowed - on arrival. There is a line for it.
2. You will not be able to update your passport number until during your interview. But, they will do it at your interview. Bring both passports to make it easier. (You can also do it arriving internationally if you decide to no do an interview at that time.)
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Last edited by Global321; Feb 23, 2020 at 4:08 pm
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Old Feb 17, 2020, 11:46 am
  #1217  
 
Join Date: Jul 2010
Programs: AA EXP 3MM, Marriott Titanium, Lifetime Marriott Platinum
Posts: 32
Originally Posted by Global321
1. No appointment needed - or allowed - on arrival. There is a line for it.
2. You will not be able to update your GE number until after your interview. But, they will do it at your interview. Bring both passports to make it easier.
Thanks Global321
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Old Feb 17, 2020, 1:15 pm
  #1218  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,615
Originally Posted by lutzboy
Originally Posted by Global321
1. No appointment needed - or allowed - on arrival. There is a line for it.
2. You will not be able to update your GE number until after your interview. But, they will do it at your interview. Bring both passports to make it easier.
Thanks Global321
Global321 provided you with the correct answers.

For indexing and future search purposes, please refer to the following threads for additional information:

Global Entry Enrollment on Arrival

Global Entry application - how do I correct/change/update information?

TWA884
Travel Safety/Security co-moderator
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Old Feb 19, 2020, 8:08 am
  #1219  
 
Join Date: Oct 2011
Location: MKE
Posts: 42
Tried the 'contact us' link, submitted my details. No dice.

I expired October 2018, and didn't notice. Applied for renewal 9/16/19 after getting a new passport. Still Pending Review. 157 days in. Not a record, I know.

Husband applied same time, with new passport, same travel history as me, also after having expired, he was approved, no interview, less than a week later.

Form letter reply below, with their added emphasis.
Thank you for contacting the CBP Traveler Communications Center.

Your application was successfully submitted and is pending review.

We are currently experiencing a backlog in processing times. Processing times vary by applicant, but on average you can expect your application to be processed as follows:

• GE & NEXUS: 7 months or longer

• SENTRI: 12 months or longer

Again, these are average times - unfortunately, we cannot anticipate a date of completion for your specific application at this time.
I did find an appointment (ONE) for my local Milwaukee office for next week. I was hoping I'd be able to jiggle the gears and get in but I guess not. Now that single appointment is gone.
tony_w is offline  
Old Feb 19, 2020, 9:41 am
  #1220  
 
Join Date: Dec 2010
Posts: 14
Data point update
  • Applied for renewal: Friday, 1/31/20
  • Conditionally approved: Sunday, 2/2/20
  • Interview: Thursday, 2/13/20 (checked daily for cancellations at CLT and found convenient evening appointment time)
  • Approved: Wednesday, 2/19/20 (4 business days)
johnpvalentine is offline  
Old Feb 19, 2020, 11:36 am
  #1221  
 
Join Date: Feb 2020
Posts: 1
Live in OH. Current Global Entry expires next month. Applied for renewal 7/30/19. Husband applied several days later and received approval within three days. I'm still waiting. Have pinged them twice via the "ask" page and got boilerplate responses. Attempted to dial the 877-227-5511 and after jumping through the menu, heard the "due to high call volumes, could be long wait" only to be followed 30 seconds later with the automated message, "due to high call volumes, we can't help you. call another time."

Just sent another message via the portal.
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Old Feb 19, 2020, 12:19 pm
  #1222  
 
Join Date: Dec 2010
Posts: 14
Originally Posted by BOss321
Live in OH. Current Global Entry expires next month. Applied for renewal 7/30/19. Husband applied several days later and received approval within three days. I'm still waiting. Have pinged them twice via the "ask" page and got boilerplate responses. Attempted to dial the 877-227-5511 and after jumping through the menu, heard the "due to high call volumes, could be long wait" only to be followed 30 seconds later with the automated message, "due to high call volumes, we can't help you. call another time."

Just sent another message via the portal.
From reading various threads here it seems like folks get assigned (randomly?) either to a quick vetting pool (2-5 days) or long vetting pool (now about 230 days, in other words about 7 1/2 months). You will likely see conditional or full approval by late March without doing anything extra. Hang in there and good luck!

Edit on 2/20/20: looking like wait times for the “delayed pool” getting shorter now ...more like 200-210 days so about 7 months is rule. Those who applied late July getting approvals now, so hopefully you’ll see yours by early March.
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Last edited by johnpvalentine; Feb 21, 2020 at 8:37 am
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Old Feb 20, 2020, 8:47 pm
  #1223  
 
Join Date: Aug 2016
Location: SFO
Programs: AA,UA,AS
Posts: 319
Submitted Application on 2/17 was approved 2/20, no interview required. SF Bay Area Renewal.
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Old Feb 20, 2020, 8:53 pm
  #1224  
A FlyerTalk Posting Legend
 
Join Date: Feb 2001
Location: Berkeley, CA USA
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Posts: 57,065
My wife submitted her renewal yesterday; it was approved today (no interview). Countries visited in the last five years: Japan, Netherlands, Austria, Germany, Honduras, Guatemala, Costa Rica and Brazil. Probably helps that none of her basic information has changed in >20 years, and she never gets into trouble.
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Old Feb 21, 2020, 8:52 am
  #1225  
 
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Originally Posted by Global321
2. You will not be able to update your GE number until after your interview. But, they will do it at your interview. Bring both passports to make it easier.
I assume you mean "passport number"

That said, is it not possible to change the passport number in person even if the interview is pending?
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Old Feb 21, 2020, 2:32 pm
  #1226  
 
Join Date: Feb 2005
Posts: 825
Does anyone have any idea what causes CBP to want to re-interview a person before renewing their Global Entry? My Global Entry expires next February, so I went and reapplied; a day later I received conditional approval pending an interview. I'm a bit puzzled as to why they want to interview me, as I haven't been visiting any "questionable" countries. Fortunately I was able to schedule an interview in April in Tucson (which I am visiting on a vacation trip); given the backlog on available interview slots at most of the airports I normally fly to, I don't know what I would have done if Tucson hadn't worked out. I envy those of you who live in a place where you can do your interview locally!
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Old Feb 21, 2020, 2:40 pm
  #1227  
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
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Posts: 102,095
Some of the “interviews” for GE renewal have involved no questions and have just involved recapture of fingerprints and the face of the members upon presentation of the passport and GE kiosk receipt.
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Old Feb 21, 2020, 3:20 pm
  #1228  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Programs: ua mm, aa plat, starriott LTPP, ihg plat, hh gold.
Posts: 13,017
Originally Posted by artemis
Does anyone have any idea what causes CBP to want to re-interview a person before renewing their Global Entry? My Global Entry expires next February, so I went and reapplied; a day later I received conditional approval pending an interview. I'm a bit puzzled as to why they want to interview me, as I haven't been visiting any "questionable" countries. Fortunately I was able to schedule an interview in April in Tucson (which I am visiting on a vacation trip); given the backlog on available interview slots at most of the airports I normally fly to, I don't know what I would have done if Tucson hadn't worked out. I envy those of you who live in a place where you can do your interview locally!
don't fret. my first renewal was done without an interview, but they required one this time--second renewal--for both mr kk and for me.

it's a PITA for those of us who can't get a local interview--there's no 'real' airport near me, we had to drive over three hours each way--but it's no big deal. I was expecting a lecture, actually, as there was an incident with me and a piece of fruit last year coming into Toronto from the UK (I realized I had it and declared it verbally to the agent, but had clicked 'no' on the machine first, and got a fairly nasty talking to from one overzealous CBP guy who threatened my global entry status before being brought into a back room and having a perfectly lovely conversation with a second agent who advised me to always click 'yes,' if I have anything that could go into my mouth, even a tea bag from the hotel...just safer, and my now my MO.)

at my interview, the guy didn't even bring it up. he asked what I'd retired from and what I'd read lately, and we ended up having a nice chat about podcasts while he googled an author I mentioned. he didn't ask a single question about travel...then took my fingerprints and a picture, at which point he asked if I was enjoying the global entry program. couldn't have been more pleasant. mr kk said his agent was quite brusque and spoke to him sternly about global entry, his responsibilities as a GE member and its implications, but even with that it was clearly just a formality.
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Old Feb 21, 2020, 7:41 pm
  #1229  
 
Join Date: Feb 2005
Posts: 825
I'm glad to hear the re-interview process is no big deal (just a PITA for those of us who don't have a local CBP office that does the interviews).
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Old Feb 23, 2020, 4:06 pm
  #1230  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by drewguy
I assume you mean "passport number"

That said, is it not possible to change the passport number in person even if the interview is pending?
Sorry - yes I meant passport number.
Yes, you can change it at immigration when arriving internationally. (I did.) Very straight forward. Simply tell the agent you have a new passport and need to update for GE.
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