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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Feb 7, 2020, 2:40 pm
  #1201  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,617
Exclamation Moderator's Note

Originally Posted by Cat88L3
Originally Posted by TomMM
Question for the people who have been waiting a long time, are you NY residents?
I'm a NY resident. I applied for GE renewal on 9/1/19. My application has been pending ever since. I checked for my status this morning and my entire application is gone. It has been deleted.
We have a thread discussing the cancelations of Global Entry first time and renewal applications by New York State residents:

DHS Secretary Suspending Trusted Travelers Programs for NY State Residents

TWA884
Travel Safety/Security co-moderator

Last edited by TWA884; Feb 8, 2020 at 4:26 pm Reason: Formatting
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Old Feb 8, 2020, 9:15 pm
  #1202  
 
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
Hi, here is some info for others. We are based in IL & recently did the second renewal for my wife and I. Hers will expired on June, mine in October. We always travel together. On this second renewal I updated her work history, including 2 periods of unemployment, as well as mine, but no unemployment period for me. My wife received her REAL ID DL last year, and I just did mine after the renewal. Application was on Feb 2, I received approval on Feb 4, still waiting for hers. Lets see how it goes.

Last edited by arollins; Feb 14, 2020 at 9:51 am
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Old Feb 9, 2020, 6:29 am
  #1203  
 
Join Date: Mar 2019
Posts: 15
Renewal

Application was set to expire in July. Submitted the renewal application including adding a new job, address, and about 10 new countries on Thursday 2/6 and woke up today (2/9) to an approval notice that was sent around 2am. Was approved for renewal with no interview needed and located in Chicago.
goNorthwestern is offline  
Old Feb 9, 2020, 7:27 am
  #1204  
 
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
Originally Posted by goNorthwestern
Application was set to expire in July. Submitted the renewal application including adding a new job, address, and about 10 new countries on Thursday 2/6 and woke up today (2/9) to an approval notice that was sent around 2am. Was approved for renewal with no interview needed and located in Chicago.
Since they canceled all those pending applications from NYS, maybe that freed up slots - so now the renewals for others will be lightning fast, lol *laughing and crying at the same time*
Cat88L3 is offline  
Old Feb 9, 2020, 6:02 pm
  #1205  
 
Join Date: Nov 2005
Location: San Francisco Bay Area
Programs: Delta Diamond, JetBlue Mosaic 4, Alaska MVP Gold 100K, Marriott Platinum
Posts: 43
Based in San Francisco Bay Area, applied for renewal on August 10, 2019, and still in:
"Wait for conditional approval" status.
atejwani is offline  
Old Feb 11, 2020, 3:25 pm
  #1206  
 
Join Date: Nov 2009
Location: CVG
Programs: DL Diamond, UA Platinum
Posts: 361
Based in PA. Applied a few months ago (expiry is in April). Still waiting on approval.
But.... my company will be moving me shortly to OH. Anybody go through a move to a different address while in the midst of GE renewal?
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Old Feb 11, 2020, 5:01 pm
  #1207  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by topcat_dcx
Based in PA. Applied a few months ago (expiry is in April). Still waiting on approval.
But.... my company will be moving me shortly to OH. Anybody go through a move to a different address while in the midst of GE renewal?
Not that, but I did get a new passport. On arrival, they were able to update my file.

I would think it would be the same for an address change.
Global321 is offline  
Old Feb 12, 2020, 10:50 am
  #1208  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,617
Originally Posted by topcat_dcx
Based in PA. Applied a few months ago (expiry is in April). Still waiting on approval.
But.... my company will be moving me shortly to OH. Anybody go through a move to a different address while in the midst of GE renewal?
Please refer to the following thread:

Global Entry application - how do I correct/change/update information?

TWA884
Travel Safety/Security co-moderator
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Old Feb 12, 2020, 2:36 pm
  #1209  
FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
Originally Posted by TWA884
Members have been reporting in other threads that this form is working:
Tried emailing them, nothing doing. They told me that my wife was conditionally approved since April. I pointed out that I only applied for renewal in September, so they said that it's still under review. Asked if there was a chance of that being done before April, and radio silence.
joshwex90 is offline  
Old Feb 12, 2020, 4:53 pm
  #1210  
 
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
Applied for renewal 22Aug
emailed 5Feb

Received stock response same day saying average time for review is 6 months but it may take longer and they can't expidite.

As of today still pending 174 days after applying
N104UA is offline  
Old Feb 12, 2020, 7:35 pm
  #1211  
 
Join Date: Feb 2020
Posts: 95
Originally Posted by N104UA
Applied for renewal 22Aug
emailed 5Feb

Received stock response same day saying average time for review is 6 months but it may take longer and they can't expidite.

As of today still pending 174 days after applying
Same here. Applied 08/14 and emailed CBP and got a response that it takes 6 months or longer, lol. Meaning longer that 6 months which means anything from 6 months till perhaps 2 years.
Seattleguy10 is offline  
Old Feb 13, 2020, 10:21 pm
  #1212  
 
Join Date: Oct 2014
Location: SoCal
Programs: LH, DL
Posts: 133
As anniversary present for husband did GE renewals for him and 2 teens.

Applied Feb 9, 2020.
Approval emails for all 3 - Feb 12, 2020 no interviews.

When email responses came so quickly I thought I made a mistake.
I too think NY cancellations are speeding processing.
GMTmin8 is offline  
Old Feb 14, 2020, 8:19 am
  #1213  
 
Join Date: Jan 2003
Location: NYC
Posts: 8,498
I think something changed at the beginning of 2020, as my wife and I both had our conditional approvals for our renewals within 48 hours of submitting our applications about a week apart in January. Unfortunately we both needed interviews and since we're NY residents, both of our applications and interview appointments were "disappeared" from the site last week.
themicah is offline  
Old Feb 14, 2020, 1:21 pm
  #1214  
 
Join Date: Dec 2019
Posts: 6
Originally Posted by DCduo
Still pending review for me…for those who haven't seen updates from me before:
  • Applied for renewal 6/3/2019
  • Pending as of 6p 2/4/2020
That's 246 days

I've done the online form submission (last week was the most previous try) as well as called in (about a month ago)… never any useful info, never any change.
The saga is over! Received approval today, no interview required.
256 days in the end. Renewal is 2024, so didn't get any "extra" or free year or anything. Just glad the wait is over.
princeville likes this.
DCduo is offline  
Old Feb 17, 2020, 11:35 am
  #1215  
 
Join Date: Jul 2010
Programs: AA EXP 3MM, Marriott Titanium, Lifetime Marriott Platinum
Posts: 32
Applied for renewal on 2/14. Had 22 countries that I had to list. also 2 address changes across states that I needed to update.
Received conditional approval today (2/17) and need to do an interview.
Im relieved but I cant find a singe place close by to get an interview slot for 2 plus months out.

Need advice on 2 things -
do I just do the interview on the way back in on my next international trip? Do I need an appointment to do that -I’m assuming not.
My passport expires in a just over 6 months and I’ll need to renew it prior to my next trip (countries I’m visiting need a passport valid for 6+ months). Am I ok renewing it now that I have conditional approval? Because of conditional approval status, I may not be able to update my current value GE account with the new passport number right?
lutzboy is offline  


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