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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Feb 3, 2020, 11:42 am
  #1186  
 
Join Date: Nov 2015
Location: ORD
Posts: 35
Applied for renewal last July/August, was conditionally approved within a few days, but interview required. Had an appointment in October, then December, then March, kept having to move it due to conflicts. I checked last night and an appointment opened up today, so I took it. Appointment took less that 5 minutes, didn't ask any of the standard GE questions, just if the info on my passport and GE account was right and that by drivers license has by current address. He then had me take a new phone and fingerprints. He said he would send the approval notice within a few hours once he heard back about the fingerprints. I got my approval letter within 30 minutes.
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Old Feb 3, 2020, 3:39 pm
  #1187  
 
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Originally Posted by jmmccarthy2002
He then had me take a new phone and fingerprints. He said he would send the approval notice within a few hours once he heard back about the fingerprints. I got my approval letter within 30 minutes.
That seems a little odd - if your fingerprints aren't good, then you'd have to come back? Or is it confirming you don't show up in a crime database (despite presumably other searches on you)?
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Old Feb 3, 2020, 4:08 pm
  #1188  
FlyerTalk Evangelist
 
Join Date: Mar 2014
Location: 4éme
Posts: 12,024
Originally Posted by drewguy
That seems a little odd - if your fingerprints aren't good, then you'd have to come back? Or is it confirming you don't show up in a crime database (despite presumably other searches on you)?
The latter. I went through the same thing and was told it was to check my criminal record.
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Old Feb 4, 2020, 11:53 am
  #1189  
 
Join Date: May 2007
Location: SFO-OAK-SJC
Programs: UA MM/1K; Marriott Au; Hyatt Dsc
Posts: 443
Success at last!

Applied: July 7, 2019
Sent inquiry to CBP info center: January 23, 2020
Received "form letter" response (no useful info, boilerplate about delays): January 30, 2020
Approved no interview: February 4, 2020 (211 days) - good till 2025
Received new GE card with updated (2025) expiration: February 10, 2020. Activated same day.

It is unclear whether pinging them through the info center helped or not. There were some other approvals recently from those who applied in early July 2019.

In any case, updating the wiki and not following this thread anymore :-) (until Mrs. Aerokitty gets to try her luck in April).

Last edited by aerokitty; Feb 11, 2020 at 12:47 pm Reason: Additional information
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Old Feb 4, 2020, 12:09 pm
  #1190  
 
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
Originally Posted by aerokitty
Applied: July 7, 2019
Sent inquiry to CBP info center: January 23, 2020
Received "form letter" response (no useful info, boilerplate about delays): January 30, 2020
Approved no interview: February 4, 2020 (211 days) - good till 2025

It is unclear whether pinging them through the info center helped or not. There were some other approvals recently from those who applied in early July 2019.

In any case, updating the wiki and not following this thread anymore :-) (until Mrs. Aerokitty gets to try her luck in April).
Congrats! Do you happen to have a link for the inquiry form please? I would like to do that today. It doesn't hurt to try to light a fire.
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Old Feb 4, 2020, 2:52 pm
  #1191  
 
Join Date: Jan 2015
Posts: 8
Global Entry - Renewed 1 year before exp, int nixed to gov shutdown, renewal expired?

Hi guys & gals

Wondering if anyone else experienced something similar. My Global Entry was due to expire on Sept 18 2019. I had submitted renewal exactly one year before - Sept 19 2018. I had received conditional approval and had an interview set - but than the gov shutdown happened and it was cancelled. I was not able to schedule an interview (life got in the way) and I now have noticed my Global Entry has expired. It appears they give you 1 year following payment of renewal to complete the process without consideration for things like the government shut down. I was given the option to pay for yet another renewal and did so after endless calls to Global Entry and GBP without luck. That application has a status of pending review and is of application type renewal.

A few questions:

1) Is anyone in a similar circumstance - did they have any luck getting an extension or picking up at the conditional approval phase?
2) Is there any hope for a refund of the $100 (I imagine not)
3) It's a bit unclear to me - since my renewal technically expired, are my benefits extended upon my re-renewal? I did notice my last flight did not receive TSA PRE CHECK so I'm assuming I've lost the benefit.

TIA - I did do some searching to see if anyone had a similar experience and came up dry. Apologies if this was picked up in another thread.

Last edited by cyclingpilot; Feb 4, 2020 at 3:43 pm
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Old Feb 4, 2020, 3:03 pm
  #1192  
 
Join Date: May 2007
Location: SFO-OAK-SJC
Programs: UA MM/1K; Marriott Au; Hyatt Dsc
Posts: 443
The link to CBP is in post #1129
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Old Feb 4, 2020, 4:27 pm
  #1193  
 
Join Date: Dec 2019
Posts: 6
Still pending review for me…for those who haven't seen updates from me before:
  • Applied for renewal 6/3/2019
  • Pending as of 6p 2/4/2020
That's 246 days

I've done the online form submission (last week was the most previous try) as well as called in (about a month ago)… never any useful info, never any change.
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Old Feb 4, 2020, 8:46 pm
  #1194  
Moderator: Hyatt; FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,896
Originally Posted by Cat88L3
From reading the last couple of pages, it seems that I was perhaps to hasty in renewing. Seems like Sept and October were included in the bad months to renew with backlogs of applications. Sheesh, here I am trying to be early for the first time and it came to back to bite me, lol. If I would have waited til Dec or January to renew, I probably would have been approved already
I renewed at the beginning of October and got conditional approval within a week.

There have been many theories floated in this thread to explain the discrepancy but from what I recall there haven't been any posted where there wasn't a fairly quick counterexample. It's human nature to try to deduce patterns in random noise, and maybe there is an actual pattern, but I doubt we'll figure it out from self-selected data points posted to an Internet thread.

https://en.wikipedia.org/wiki/Overfitting

(BTW I'm not telling anyone what they can and can't do, speculating is fun )
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Old Feb 6, 2020, 8:23 am
  #1195  
Suspended
 
Join Date: Sep 2006
Location: MSP
Programs: DL MM (thanks PMNW!), DL PM, UA PLT, just about every darn hotel program-generally GOLD type level
Posts: 783
My partner applied for renewal on 8/15.
Sent inquiry form in 1/16
We didn’t even receive a form letter answer to inquiry.
Sending another form today
In2ishn is offline  
Old Feb 6, 2020, 9:40 am
  #1196  
 
Join Date: Dec 2010
Posts: 14
Originally Posted by johnpvalentine
Applied for renewal: Friday, 1/31/20 (about noon)
Conditionally approved: Sunday, 2/2/20

...Now difficulty is to get two appointments on same date at ATL. Probably we will do enrollment on arrival sometime or stop into enrollment center before crossing Canadian border on summer trip.
Update on appointments. Initially only appointments available in ATL were in August. CPB must have added slots this week because June appointments times opened up. It is worth repeatedly checking GE website because we saw one early May appointment open up and grabbed that (for spouse). And I saw a convenient February appointment open in CLT and booked it.
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Old Feb 6, 2020, 10:16 am
  #1197  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,604
Exclamation Moderator's Note: Global Entry Enrollment Interview Availability

Originally Posted by johnpvalentine
Update on appointments. Initially only appointments available in ATL were in August. CPB must have added slots this week because June appointments times opened up. It is worth repeatedly checking GE website because we saw one early May appointment open up and grabbed that (for spouse). And I saw a convenient February appointment open in CLT and booked it.
For indexing and future search purposes, please discuss availability of Global Entry Enrollment interview appointments in the following thread:

Global Entry Enrollment Interview Availability

Thank you,

TWA884
Travel Safety/Security co-moderator
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Old Feb 7, 2020, 11:20 am
  #1198  
 
Join Date: Dec 2019
Posts: 3
Sent inquiry form end of Jan, received "canned" response few days later. No status change since.
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Old Feb 7, 2020, 12:30 pm
  #1199  
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Join Date: Mar 2014
Location: 4éme
Posts: 12,024
Question for the people who have been waiting a long time, are you NY residents?
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Old Feb 7, 2020, 2:12 pm
  #1200  
 
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
Originally Posted by TomMM
Question for the people who have been waiting a long time, are you NY residents?
I'm a NY resident. I applied for GE renewal on 9/1/19. My application has been pending ever since. I checked for my status this morning and my entire application is gone. It has been deleted.
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