Global Entry Renewal

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Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 18 months after expiration.


__________________________________________________ ______________________________________


Important:






1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, AMEX Marriott Bonvoy Brilliant, American Express Platinum, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information in this post, the grace period has been extended to twelve months: https://www.flyertalk.com/forum/31397574-post1554.html

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:



  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the information in post number [URL="https://www.flyertalk.com/forum/trusted-travelers/1426118-global-entry-renewal-104.html#post31397574"]1552, the grace period has been extended to twelve months.]

After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste
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Old Jan 12, 20, 4:06 am
  #1081  
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Originally Posted by mctaste View Post
This is interesting: https://maloney.house.gov/sites/malo...plications.pdf

Essentially, super long renewals appear to be due to a technical error, and it gives instructions for resubmitting.

If end of June renewal applications weren’t beginning to go through, I might try that...
Page won't load. What does it say is the process for re-submitting, and what does it consider "super long?"
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Old Jan 12, 20, 8:22 am
  #1082  
 
Join Date: Dec 2019
Posts: 452
Odd, still works here. Text of the linked pdf, from the office of a US Congress member:

Update on Trusted Traveler Program & Global Entry Renewal Applications
U.S. Customs and Border Protection (CBP) has informed my office that renewal applications of all Trusted Traveler Programs, including Global Entry are experiencing significant delays due to current demand. However, if you file your renewal application prior to your expiration date, your active membership status will be extended for 6 months to allow for application processing. This will allow you to continue to maintain your Trusted Traveler Program privileges as normal throughout your application process.
If you are having trouble submitting your Global Entry renewal application, please follow carefully the steps below. If the issue persists after this do not hesitate to reach out to my office.
The problem you are experiencing with renewal applications may be because the expired document information saved in your account from a previous Trusted Traveler Programs application is transmitted with your application. This prevents the application from being approved. U.S. Customs and Border Protection is aware of this issue and working diligently to resolve the issue and has developed a workaround. As a temporary workaround, follow the steps below to cancel and successfully refile an application to avoid this error:
1. Log into your account on a laptop or computer instead of a mobile device to simplify the process.
2. When first logging in to the account, below the button that says, “Continue Application” will be another button that says, “Cancel Application.” You must then click “Cancel Application” and confirm your intent to cancel when prompted.
3. If the passport on your account is expired, open your account page and click the “Edit Documents” button on the right side of the page. You must enter the details for a new passport in your account prior to applying for a new application.
4. On the edit document page, the new documents can be entered and/or the necessary changes can be made to your documents.
5. When entering the information into the passport fields, your name should match how it appears on your passport EXACTLY, not necessarily how it is shown on your TPP page.
6. After updating your passport information, you must procced to click “Renew Application” on the existing or expired membership and file a new application for your desired Trusted Traveler Program.
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Old Jan 12, 20, 8:30 am
  #1083  
 
Join Date: Sep 2009
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Originally Posted by mctaste View Post
Odd, still works here. Text of the linked pdf, from the office of a US Congress member:
The key is that it works only if you have NOT paid the fee and submitted it.
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Old Jan 12, 20, 9:14 am
  #1084  
 
Join Date: Dec 2019
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Originally Posted by Global321 View Post
The key is that it works only if you have NOT paid the fee and submitted it.
I missed that part. Makes it pretty pointless then...if you havent submitted it yet, you are not waiting for anything yet.
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Old Jan 12, 20, 9:28 am
  #1085  
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Originally Posted by mctaste View Post
I missed that part. Makes it pretty pointless then...if you havent submitted it yet, you are not waiting for anything yet.
The text is incorrect too. It may be good for as long as twelve months from submitting a renewal application along with having paid the fee.
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Old Jan 12, 20, 10:04 am
  #1086  
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I was wondering about paying the fee and the advice to "cancel". It is my understanding that your fee is non-refundable. So, if you cancel your application (or if your application is rejected) yu forfeit any fee paid.
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Old Jan 12, 20, 11:01 am
  #1087  
 
Join Date: May 2001
Location: Europe / New York
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Posts: 733
Data point:

apply to renew : mid-August, 2019 (exactly don’t remember), with expiry April 2020
conditional approved : Dec 23, 2019
interview : Jan 4, 2020
approved : Jan 5
card received Jan 11

Last edited by LHSEN; Jan 13, 20 at 1:35 pm
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Old Jan 12, 20, 12:08 pm
  #1088  
 
Join Date: Dec 2019
Posts: 452
I am now 193 days in with no movement.
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Old Jan 12, 20, 12:31 pm
  #1089  
 
Join Date: Apr 2008
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Originally Posted by mctaste View Post

I am now 193 days in with no movement.
Don't lose faith.

Look above at my posts, I was 197 days before I got approved.

Hopefully, it will be any day now.

Also, in one of my posts, I reported that some applications are in process for eight months of waiting for approval.

I will keep my fingers crossed for you.
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Last edited by dgcpaphd; Jan 12, 20 at 2:48 pm Reason: spelling
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Old Jan 12, 20, 12:53 pm
  #1090  
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Originally Posted by Xyzzy View Post
I was wondering about paying the fee and the advice to "cancel". It is my understanding that your fee is non-refundable. So, if you cancel your application (or if your application is rejected) yu forfeit any fee paid.
It does mean forfeiting the fee paid, but I would suggest for those in the Congressperson’s constituency to hit up constituents relations staff in the relevant office and see if they can assist with problems arising from following that advice.
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Old Jan 12, 20, 2:15 pm
  #1091  
 
Join Date: Dec 2019
Posts: 452
Originally Posted by dgcpaphd View Post
Does lose faith.

Look above at my posts, I was 197 days before I got approved.

Hopefully, it will be any day now.

Also, in one of my posts, I reported that some applications are in process for eight months of waiting for approval.

I will keep my fingers crossed for you.
I appreciate the support. I will be happy if it comes through in the next 30 days, before my first international travel of the year.

And then I will renew on the first day of my last year of membership!
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Old Jan 13, 20, 7:58 am
  #1092  
 
Join Date: May 2016
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Datapoint

Hi, I can add one more datapoint....

Expiration: 26 Nov 2019
Renewed: 8 July 2019

I have moved since first approved.

Still awaiting conditional approval. 189 days by my count.
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Old Jan 13, 20, 8:12 am
  #1093  
 
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[whoops - replied before seeing a bunch of other responses making the same points]

Letter added for anyone unable to access link.
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Old Jan 13, 20, 10:56 am
  #1094  
 
Join Date: May 2009
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Originally Posted by Global321 View Post
The key is that it works only if you have NOT paid the fee and submitted it.
It also seems like the "bug" is a pretty narrow one - from the description it seems to apply to people who have stored passport information (and maybe DL?) from a previous application who do not update GOES with the new passport number before submitting the application. The fix is simply to update with your new passport information before submitting.

I'm having a hard time believing that applies to the many people here facing 6 month delays - we're mostly savvy travelers who probably updated GOES within days if not hours of receiving their new passport.
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Old Jan 13, 20, 11:51 am
  #1095  
 
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(deleted)

Last edited by Global321; Jan 16, 20 at 1:00 pm
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