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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Sep 19, 2019, 1:53 pm
  #781  
 
Join Date: Mar 2010
Location: SNA
Posts: 410
My wife is in California and got approved in a week-ish. I am in California and still waiting.
Cardboard55 is offline  
Old Sep 20, 2019, 7:31 am
  #782  
 
Join Date: Dec 2007
Location: NYC
Programs: UA 1K!, NWA PE
Posts: 243
Applied for my daughter who is <2. Approved immediately. I'm currently at 130 days and counting.
mjo768 is offline  
Old Sep 20, 2019, 8:04 am
  #783  
 
Join Date: Jul 2015
Posts: 1
My wife and I had Global Entry and didn't know it had expired (we never got any emails). We only realized it when "TSA Precheck" no longer printed on our boarding passes at the airport. So we had to reapply from scratch.

Applied online May 15, and today (September 20, 128 days) we both were renewed, no interview required.
leavedacannoli likes this.
VChappell is offline  
Old Sep 20, 2019, 10:12 am
  #784  
 
Join Date: Jul 2019
Programs: GE
Posts: 46
Day 101. Had marked my calendar to call and escalate. Called (thank you to whomever posted the menu prompt digits- that helped).
BUT
As I was on hold I heard the following: "Due to high call volume we cannot help you at this time. Please call again at another time. Goodbye."
Then the call cut off.

So much for that.
leavedacannoli is offline  
Old Sep 20, 2019, 10:30 am
  #785  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by VChappell
My wife and I had Global Entry and didn't know it had expired (we never got any emails). We only realized it when "TSA Precheck" no longer printed on our boarding passes at the airport. So we had to reapply from scratch.

Applied online May 15, and today (September 20, 128 days) we both were renewed, no interview required.
You are very fortunate to be approved without an interview.

Mark your calendar now to renew at 364 days before next expiration date.
cheltzel likes this.
1KChinito is offline  
Old Sep 20, 2019, 10:53 am
  #786  
 
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Originally Posted by leavedacannoli
Day 101. Had marked my calendar to call and escalate. Called (thank you to whomever posted the menu prompt digits- that helped).
BUT
As I was on hold I heard the following: "Due to high call volume we cannot help you at this time. Please call again at another time. Goodbye."
Then the call cut off.

So much for that.
For those in the "long wait" path, current wait time is approximately 125-135 days (per FT reports). There is no indication that escalation is of any use for most situations - only the more egregious delays (such as beyond 6 months). Routine "long" processing is currently 125-135 days. My suggestion - check back next month (that is, about 30 days from now).
leavedacannoli likes this.
mnbp is offline  
Old Sep 20, 2019, 11:14 pm
  #787  
 
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,138
Originally Posted by VChappell
My wife and I had Global Entry and didn't know it had expired (we never got any emails). We only realized it when "TSA Precheck" no longer printed on our boarding passes at the airport. So we had to reapply from scratch.

Applied online May 15, and today (September 20, 128 days) we both were renewed, no interview required.
Welcome to Flyertalk!
747FC is offline  
Old Sep 21, 2019, 6:19 am
  #788  
FlyerTalk Evangelist
 
Join Date: Mar 2014
Location: 4éme
Posts: 12,031
Originally Posted by VChappell
My wife and I had Global Entry and didn't know it had expired (we never got any emails). We only realized it when "TSA Precheck" no longer printed on our boarding passes at the airport. So we had to reapply from scratch.

Applied online May 15, and today (September 20, 128 days) we both were renewed, no interview required.
The only expiration indicator provided seems to be when using a kiosk within 90 days of expiration.
TomMM is offline  
Old Sep 22, 2019, 7:57 am
  #789  
 
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
Originally Posted by mnbp
For those in the "long wait" path, current wait time is approximately 125-135 days (per FT reports). There is no indication that escalation is of any use for most situations - only the more egregious delays (such as beyond 6 months). Routine "long" processing is currently 125-135 days. My suggestion - check back next month (that is, about 30 days from now).
At 119 days we’re just a week or so away from the what seems to be the beginning of the typical approval window. Based on what I’d read here I didn’t see any benefit from escalating so haven’t made that call. I also figured while frustrating we did submit way early, like nine months, so we still have plenty of time before expiration not counting the extension while in “pending review” status if it comes to that. Our only planned trip where GE would be useful is this coming January and even that trip is before our expiration date.
leavedacannoli likes this.
Randyk47 is offline  
Old Sep 22, 2019, 10:34 am
  #790  
 
Join Date: Mar 2011
Programs: AA LT PLT 3.2MM, Hilton Diamond, SPG Gold
Posts: 117
Renwal arrived at day 133

Renewal card arrived in mail without interview 133 days after submission. Last check online the weekend before still showed pending. Texas could be a factor but who knows.
leavedacannoli likes this.
olddallas is offline  
Old Sep 22, 2019, 11:13 am
  #791  
 
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
Does anyone have wait times for DEN?
N104UA is offline  
Old Sep 22, 2019, 4:46 pm
  #792  
FlyerTalk Evangelist
 
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
Originally Posted by mnbp
For those in the "long wait" path, current wait time is approximately 125-135 days (per FT reports). There is no indication that escalation is of any use for most situations - only the more egregious delays (such as beyond 6 months). Routine "long" processing is currently 125-135 days. My suggestion - check back next month (that is, about 30 days from now).
They still have the red government stoppage banner up. Um, that ended months and months ago. They need a new excuse.
leavedacannoli likes this.
milepig is offline  
Old Sep 23, 2019, 6:46 am
  #793  
 
Join Date: Oct 2014
Location: TX, USA
Programs: Bonvoy Plat, Hilton Diamond, IHG SA
Posts: 140
My DP:

Applied for renewal 5/15.
Approved today 9/23 (no interview required).
131 days @ Texas
Randyk47 and leavedacannoli like this.
dagangwood is offline  
Old Sep 23, 2019, 7:02 am
  #794  
 
Join Date: Jun 2019
Posts: 3
Originally Posted by dagangwood
My DP:

Applied for renewal 5/15.
Approved today 9/23 (no interview required).
131 days @ Texas
Mine was 5/16, so I should get it renewed by tomorrow, sweet!

Or maybe in another month or three.
eddyj is offline  
Old Sep 23, 2019, 1:21 pm
  #795  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Programs: ua mm, aa plat, starriott LTPP, ihg plat, hh gold.
Posts: 13,017
applied for renewal 5/27. still shows pending approval today, 9/23, but called (thanks to the flyertalker who posted the prompts). waited on hold about 10 minutes, spoke with a friendly agent who said that they'd recently updated the information and now renewal times are running 'from four to five months.'

based on what others are posting here, I'm hoping to get mine taken care of by the end of October. fingers crossed.
karenkay is offline  


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