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Global Entry Walk-In Interviews

Old May 22, 16, 7:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Old Gold
List of Global Entry Enrollment Centers

Post your walk-in experiences in the Wiki. If you cannot update the Wiki, then please post in the thread, and someone will paste your data point. Please format it as such under the enrollment center where you attempted to walk-in:

Yes/No [If Yes, put how long you waited in brackets] (Date and time attempted)

If someone in your family had an appointment at that time, please note that, too.

Examples:
Yes [45m] (4/2/2016 10am w/ a family member who had an appointment)
Yes [2h] (4/18/2016 3pm)
No (5/2/2016 12pm w/ a family member who had an appointment)
Yes [25m] (5/10/2016 9am)

-----------------------------------------
Disclaimer: These are only data points. There is no guarantee you will be successful as a walk-in.
-----------------------------------------

Table of Contents
ATL; AUS; BDL; BNA; BOI; BOS; BWI; CLT; DEN; EWR; FAI; Houston Central Library; IAD; JFK; LAS; LAX; LNB; MCI; MCO; MIA; MSP; MSY; ORD; PDX; PHL; PHX; PIT; RIC; SEA; SFO; SLC; STL; TPA; TUS; Vancouver NEXUS Enrollment Center; Washington, DC, Ronald Reagan Building


ATL - Atlanta Hartsfield-Jackson International Airport - International Terminal

Yes [45m] (7/18/2016)
Yes [45m] (9/20/2016 1pm)
Yes [28m] (2/24/2017 1:20 pm)
Yes [140m] (3/24/2017 8:15 am - told "You will be here all day" and "You're not a priority" yada yada. We were polite and told him that was fine.)
No (7/18/2018 11:30 AM) - Told over the phone they also no longer accept walk-ins


Atlanta Port Office (U.S. Customs House) - 157 Trade Port Drive, Suite C, Atlanta, GA 30354

No (7/18/2018 11:00 AM) - Told they no longer accept walk-ins anymore in person.


AUS - Austin-Bergstrom International Airport - 3600 Presidential Blvd, Austin, TX 78719

Yes (04/05/2017)


BDL - Bradley International Airport - International Arrivals Building -- Hartford, CT

Yes [30m] (08/14/2017 1:40 pm)
Yes [2m] (09/05/2017 9:30am)
Yes [no wait] (8/13/2018 2:30 pm)
Yes [15m] (July 2019 2:30 pm)


BNA - Nashville Enrollment Center - 612 Hangar Lane, Suite 116, Nashville, TN 37217

No (6/15/2016 12:30pm)
No (7/20/2016 called)
Yes (07/21/2016 w/a family member who had an appointment)
No (05/10/2018)


BOI - Boise Enrollment Center - 4655 S Enterprise Street, Boise, ID 83705

Yes [20m] (5/16/2016 12pm)


BOS - Logan International Airport - Terminal E Arrivals

Yes [60m] (9/30/2015 1pm) (officer made it seem like this was rare)
Yes [15m] (9/18/2016 10AM w/a family member who had an appointment)
No (6/2/2016)
No [60m] (10/01/2016 7:30pm w/a family member who had an appointment)
Yes [120m] (8/10/2017 9am)
Yes [60m] (8/22/2017 10:30am)
Yes [90m] (9/1/2017 2:30pm)
Yes [0m] (11/13/2017 10 am)
Yes (05/10/2018)


BWI - Thurgood Marshall Airport - International E Pier, Lower Level Door 18, Room E1709

Yes [30m] (7/10/2016, 1pm)
Yes [25m] (7/12/2016, 1:30pm)
Yes [10m] (2/8/2017, 1:15pm)
Yes [30m] (2/10/2014)
Yes [15m] (2/16/2017 1:15 pm)
yes (8/9/2017)
Yes [25m] 08 Nov 2019 2:15pm


CLT - Charlotte/Douglas International Airport

No (07/26/2016)
No (07/07/2017 3:15 PM) Maybe available if arrive early
No (01/12/2018 1:30pm)
No (07/13/2018 3:00 pm) Note: They do allow walk ins, but apparently only from 8:30am - 11:30am.
Yes [15m] (7/16/2018, 12:55pm)


DEN - Denver International Airport - Jeppesen Terminal, next to International Arrivals

Yes [5m] (5/31/2016 4:30pm w/ family member who had an appointment)
No (05/13/2017 1:00pm)


EWR - Newark International Airport - Terminal B

No (6/26/2016 3:20pm)
No (6/29/2016 w/a family member who had an appointment)
Yes (7/8/2016 1:45 pm w/family member who had an appointment after initially saying no)
No (11/29/2016)
No (1/10/2017)
No (6/3/2017 11:30am w/ spouse who had an appointment) "We don't do walk-ins"
No (8/5/2017 11:15am 3yr old w/ mother who had appointment) "We don't have her file ready and it can take a couple hours to request it."


FAI - Fairbanks International Airport

No (2/17/2017 10:30am)


Houston Central Library - 500 McKinney Street, Houston, TX 77002

Yes [50m] (05/15/2017 10 am)


IAD - Washington-Dulles International Airport - Main Terminal, Ground Floor, International Arrivals

No (7/19/2016)


JFK - John F. Kennedy International Airport - Terminal Four, Main Lobby

Yes (6/8/2016 6:30pm)
Yes (7/08/2016 1:45 pm w/a family member who had an appointment)
Yes [1h30m] (10/12/2016 10am)
No (11/25/2016 6 pm)
Yes [40m] (12/16/2016 7am)
Yes [40m] (12/16/2016 7am)
Yes [1m] (2/4/2017 9am)
No [10m] (2/5/2017 2pm) - was told they don't do walk ins at all at JFK. Clearly they don't read this wiki
Yes [90m] (03/02/2017 1:15 pm) - was told "no walk-ins" by one agent, another agent allowed.
No (06/15/2017 6pm)
No (06/16/2017 8am)
No (07/29/18 11am)
Yes [20m] (11/20/2019) - officer said it could be "an couple hours or more"
Yes [5m] (11/30/2019)


LAS - Las Vegas McCarran International Airport Terminal 3

Yes (10/16/2019 ~9:00 am)


LAX - Los Angeles International Airport - 11099 S La Cienega Blvd Suite #155, Los Angeles, CA 90045

No (5/23/2016)
Yes [0m] (2/17/2017 7:30am) - had an appointment for 9:45am that day, but I showed up right when they opened and it was no problem.


LNB - Long Beach Seaport - 301 E. Ocean Blvd., Room 805, Long Beach, CA 90802

No (7/18/2016 w/a family member who had an appointment)
Yes (11/3/2016 w/a family member who had an appointment)
Yes (1/2/18 1:30pm w/ spouse who had an appointment)


MCI - Kansas City International Airport - Terminal C

Yes [30m] (8/9/2016 7:30am)
No (4/12/17 5:30pm with a family member who had an appointment)


MCO - Orlando International Airport - Terminal B

No (7/14/2016 1pm)


MIA - Miami International Airport - Concourse J - 2nd level, Passenger Hallway

Yes [Varies Heavily ~15-45m] (10/01/2016 4:30PM)


MSP - Minneapolis/St. Paul Int'l - Terminal 1 Lindberg, Baggage Claim Level (By Carousel 2)

No (7/15/2016 4pm)
Yes [10m] (5/11/2017 9:00am)
No (9/21/2017 8:50am)


MSY - New Orleans/Lois Armstrong International Airport

Yes (6/22/2016 1:00 pm w/ a family member who had an appointment)


ORD - Chicago O'Hare International Airport - Terminal 5

No (6/19/2016)
Yes (7/9/2016 w/a family member who had an appointment)
Yes [30m] (7/23/2016 3:00pm)
Yes [5h] (11/14/2016 1:30pm)
No (4/26/2018 "got there too late - they close at 3:30")
Yes [30m] (4/27/2018 2:00pm)


PDX - Portland Int'l Airport - Room T3352

No (7/11/2016 11:30am)


PHL - Philadelphia Int'l Airport - Terminal A West, 3rd Floor

No (5/16/2016 11am )
Yes [20m] (9/17/2016 7PM w/a family member who had an appointment)
Yes [50m] (10/06/2016 3PM two adults and one infant)
No (08/31/2016 12:00 noon)
Yes [20 m] (9/1/2016 5:35pm)
Yes [45 m] (3/20/2017 10:30am)
Yes [5 m] (03/14/2018 7 pm)


PHX - Phoenix Sky Harbor Airport

Yes [90 m] (3/20/2017 9 am)


PIT - Pittsburgh International Airport - Main Terminal - Ticketing Level

Yes [5m] (08/31/2017 1:00 pm)


RIC - Richmond International Airport

No (6/19/2017 asked by phone)


SEA - Seattle-Tacoma Int'l Airoport (Seatac) - Mezzanine Level, Room MT6439M

No (2/17/2016 9am)
Yes [25m total time] (7/21/2016)
Yes (4/17/2017 11:30 am)
Yes [30min] (6/17/2019 1:15pm - w/3 family members)


SFO - San Francisco Int'l Airport - Int'l Arrivals Level

Note: It has been confirmed that there are at least six walk-in spots available twice a day: 7am & 3pm.
Obviously, to increase your chances of one of those spots, you will need to arrive earlier than those times.


Yes [5m] (2/27/2016)
Yes (6/24/2016 w/family member has appointment)
Yes [20m] (7/6/2016 6pm)
Yes [5m] (7/8/2016 6 am)
Yes [8m] (8/19/2016 9:10am)
Yes [6h 15m] (9/18/16 3am)
Yes [40m] (9/29/16 6:40pm)
Yes [5h50m] (10/05/2016 04:52)
Yes (10/5/2016 10:40)
Yes [2h] (10/14/2016 4pm)
Yes [3h] (10/14/2016 4pm)
Yes [90m] (12/10/2016 2:15pm)
Yes [4h] (04/12/2017 6:50 AM)
Yes [100m] (04/13/2017 2:50 PM)
Yes [30m] (04/13/2017 12:05 PM)
Yes [4h] (04/16/2017 1pm)
Yes [2h] (05/01/2017 7:30pm)
No [5h30h] (05/18/2017 5:30pm - Office was short staffed)
Yes [1h] (05/19/2017 7:30am)
Yes [1h] (05/25/2017 11:55am - waited a little over an hour)
No (11/24/17) arrived at 8pm
Yes (11/25/17) waited 1 1/4 hours at 10am
Yes [5 min] (02/12/17 2 with family member who had an appointment)
Yes [15 min] (02/08/19)


SLC - Salt Lake City International Airport - International Terminal

No (07/27/2017 2:00-2:30 pm - "We don't take walk-ins." Office was dead)


STL - St. Louis Int'l Airport - Terminal 2 (Southwest Airlines Terminal)

Yes (7/20/2016 am, with a family member who had an appointment)


TPA - Tampa International Airport - 1st floor baggage claim level - Red

No (4/17/17)


TUS - Tucson Int'l Airport - US CBP Office

Yes (6/29/2016)
Yes [10m] (02/04/2020 1:00pm)

Vancouver NEXUS Enrollment Center - 1611 Main St, 4th Floor, Ste 400, Vancouver, British Columbia, CAV 6A2W5

Yes [30m] (7/4/2016, 11 am, w/family members with appointments)


Washington, DC, Enrollment Center - Ronald Reagan Building, 1300 Pennsylvania Avenue NW

Yes (08/13/2016 noon)
Yes [0m] (08/27/2016 11:00 am)
Yes [0m] (01/23/2017 11 am; had an appointment for 6 hrs later, but was in the building for a meeting. It appeared that earlier people w/o appointments got in right away)
Yes [0m] (02/22/2017 7:30 am)
Yes [30m] (03/15/2017)
Yes [20m] (03/20/2017)
Yes [0m] (06/6/2017 3:30 pm)
Yes [<5m] (06/7/2017 8:30 am)
Yes [20m] (06/12/2017 3:45 pm)
Yes [15m] (06/16/2017 12:20 pm)
Yes [0m] (07/01/2017 12:30 pm)
Yes [10m] (9/16/2017 9:30am)
Yes [ 3m] (19 July 2018, 12 noon)
Yes [30m] (07/27/2018 11:1am)
Yes [30m including wait and interview] (July 2019 7:00 am]
Yes [25m] (11/21/2019, ~15:00)
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Global Entry Walk-In Interviews

Old Oct 13, 21, 1:16 pm
  #616  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 18,784
Originally Posted by pseudoswede
Originally Posted by chevy454
Anyone have experience with walk-in interviews @ DEN? My wife has been approved for a while, and no interview upon arrival was available on the return of our last international flight. We'll be arriving 9/28 @ DEN and then departing 10/1 (domestic flights). Will we even be able to access the TTP office (or terminal for that matter) for the interview since we're only flying domestic (WN)?
As far as I know, the TTP office is still in the Jeppesen (main) Terminal kind of near the International Arrivals area. It's on the other side of an unstaffed, big, metal door. I think there is actually a telephone outside the door that you pick up to announce your arrival for an interview (but it's been a few years that I actually looked at that).
​​​​​​​
Posted last week in the Cannot update passport / driver license in TTP website thread:

Originally Posted by Nayef
This was the sign I was greeted by at DEN today:




I guess I won’t be able to use GE for some time too.
TWA884 is offline  
Old Nov 9, 21, 9:41 am
  #617  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac King of Coffee, Chick-fil-A Red
Posts: 5,542
Apologize in advance if this is the wrong thread but does anyone have any recent experiences doing walk-ins at ATL? I did manage to get an appointment in the near future but given that I might head to ATL earlier I would like to stop by the office.
miamiflyer8 is offline  
Old Mar 17, 22, 5:03 am
  #618  
 
Join Date: Jun 2013
Location: ATL
Programs: DL Diamond, 1MM
Posts: 43
GE Entry walk-in renewal interview experience at MIA airport

Just adding a data point to this thread. I was conditionally approved for Global Entry renewal in February 2022, three and a half months after applying. I couldnt find either remote or in-person interview slots at the time.

Last week I had a trip to Miami, and thought I would try walking in without an appointment. According to the DHS website, the Miami office should be open until 10 PM. However on my arrival, I got to the office at 9:15 PM and it was closed. My departure flight was a few days later in the afternoon so I got to the office at around 12:45 PM and it was open at that time. I waited in the waiting area with five other people. About five minutes later, an officer came out and asked each of us if we had appointments, and if we had brought our passports and another form of ID proving our US address. Everyone else in the waiting area had an appointment time. People were brought back into the back office three at a time. It was a pretty quick process, and those three people left about five minutes later. The officer came back out, and checked with new arriving people in the waiting area. As a walk in, I sat through three cycles of bringing those with appointments into the back office. I waited 20 to 25 minutes before being called into the back office.

My interview was fairly quick. My fingerprints were collected again, and a new picture was taken. I was asked if I had been to Mexico or Canada in the past five years, and what the purpose of all of my travel is.

The officer told me that my full approval would not go through until the results of my fingerprinting came back, and that that could be up to two weeks. The next day, I got an email that a change had occurred in my account. I logged in, and I am showing as fully approved with validity date extended for five years.

FYI the global entry office in Miami airport is on level 2 (with the check-in counters), at terminal J. It is at the very far end of terminal J, very near the end of the building, by door 32.
Galileo787 and collegesista like this.

Last edited by TWA884; Mar 17, 22 at 10:26 am Reason: Edit post title to reflect that this was a walk-in interview, not Enrollment on Arrival
JojaFlyer is offline  
Old Apr 8, 22, 12:51 pm
  #619  
 
Join Date: Jun 2018
Programs: United MileagePlus, Marriott Bonvoy, Avis Preferred
Posts: 6
Just confirmed in-person that ATL doesnt take walk-ins. A bit frustrating since the office was completely empty.
Galileo787 likes this.
collegesista is offline  
Old Apr 12, 22, 7:07 pm
  #620  
 
Join Date: Jun 2018
Location: MEM/TUP
Programs: Delta DM
Posts: 17
Originally Posted by collegesista
Just confirmed in-person that ATL doesnt take walk-ins. A bit frustrating since the office was completely empty.
Interesting - says on TTP site that they do walkins in ATL from 8am-4pm, M-F.
TupeloKen is offline  
Old Apr 14, 22, 8:52 pm
  #621  
 
Join Date: Jun 2018
Location: MEM/TUP
Programs: Delta DM
Posts: 17
JojaFlyer Did you schedule an appointment elsewhere and then walk-in at Miami earlier?
TupeloKen is offline  
Old Apr 16, 22, 5:27 am
  #622  
 
Join Date: Jun 2006
Location: BOS
Programs: DL, B6
Posts: 187
No walk-ins at BOS

Tried to walk in for my initial interview on April 14 at terminal E in BOS (I received my email notice of conditional approval in the prior week). The global entry interview area is arrivals level on the far right, in between the bag transfer desk and the door leading to terminal C. There is a sign on the door that says "no walk-ins - appointment only" but a CBP officer saw me standing there for a minute and came over to speak with me. He was very nice and said I should have no problem with an enrollment on arrival interview at the border when I return from a trip through BOS next month.
GoBob is offline  
Old May 5, 22, 1:08 pm
  #623  
 
Join Date: Jun 2006
Location: BOS
Programs: DL, B6
Posts: 187
Also no walk-ins at EWR

Was in Newark on Monday, May 2, 2022 and had a few hours to kill in Terminal B. Went down to the global entry interview office at baggage claim and was turned away. Signs state no walk-ins. Seems to be consistent with the last information entered here in the wiki from 5 years ago
GoBob is offline  
Old Jun 15, 22, 10:25 am
  #624  
 
Join Date: Jun 2022
Posts: 3
Has anyone tried to do a walk-in at IAH recently?
scrapulous is offline  
Old Jul 5, 22, 9:32 am
  #625  
 
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,371
Does anyone else know if LAX is doing walk-ins? Our two year old has conditional approval. Tried to do EOA in MIA but it was a freaking nightmare of a wait so we left. Have a domestic trip to LA coming up so just wondering.
no1cub17 is offline  
Old Jul 5, 22, 11:01 am
  #626  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 18,784
Originally Posted by no1cub17
Does anyone else know if LAX is doing walk-ins? Our two year old has conditional approval. Tried to do EOA in MIA but it was a freaking nightmare of a wait so we left. Have a domestic trip to LA coming up so just wondering.
The Los Angeles enrollment center is not located at the airport; it is a few miles to the east and south at 11099 S. La Cienega Blvd., Suite #155, Los Angeles, California 90045. According to the CBP enrollment centers listing, they interview "by appointment only."
TWA884 is offline  
Old Jul 5, 22, 1:39 pm
  #627  
 
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,371
Originally Posted by TWA884
The Los Angeles enrollment center is not located at the airport; it is a few miles to the east and south at 11099 S. La Cienega Blvd., Suite #155, Los Angeles, California 90045. According to the CBP enrollment centers listing, they interview "by appointment only."
Thanks
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Old Jul 19, 22, 1:53 pm
  #628  
 
Join Date: Sep 2016
Posts: 26
Originally Posted by JojaFlyer
Just adding a data point to this thread. I was conditionally approved for Global Entry renewal in February 2022, three and a half months after applying. I couldnt find either remote or in-person interview slots at the time.

Last week I had a trip to Miami, and thought I would try walking in without an appointment. According to the DHS website, the Miami office should be open until 10 PM. However on my arrival, I got to the office at 9:15 PM and it was closed. My departure flight was a few days later in the afternoon so I got to the office at around 12:45 PM and it was open at that time. I waited in the waiting area with five other people. About five minutes later, an officer came out and asked each of us if we had appointments, and if we had brought our passports and another form of ID proving our US address. Everyone else in the waiting area had an appointment time. People were brought back into the back office three at a time. It was a pretty quick process, and those three people left about five minutes later. The officer came back out, and checked with new arriving people in the waiting area. As a walk in, I sat through three cycles of bringing those with appointments into the back office. I waited 20 to 25 minutes before being called into the back office.

My interview was fairly quick. My fingerprints were collected again, and a new picture was taken. I was asked if I had been to Mexico or Canada in the past five years, and what the purpose of all of my travel is.

The officer told me that my full approval would not go through until the results of my fingerprinting came back, and that that could be up to two weeks. The next day, I got an email that a change had occurred in my account. I logged in, and I am showing as fully approved with validity date extended for five years.

FYI the global entry office in Miami airport is on level 2 (with the check-in counters), at terminal J. It is at the very far end of terminal J, very near the end of the building, by door 32.
Hi, appreciated the MIA review Joja! I had a 20:00 PM scheduled renewal interview in July and the office was also closed, on trip arrival walking from terminal D to J (sheesh). Couldn't try the walk-in due to early bird flight departure later in the week.
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Last edited by Galileo787; Jul 19, 22 at 1:59 pm
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Old Jul 29, 22, 4:45 am
  #629  
 
Join Date: Jun 2013
Location: ATL
Programs: DL Diamond, 1MM
Posts: 43
Originally Posted by TupeloKen
JojaFlyer Did you schedule an appointment elsewhere and then walk-in at Miami earlier?
Sorry for the late response on this I did not have a scheduled appointment anywhere else. I couldnt find a suitable one (so just took the opportunity while traveling to/from MIA to try a walk-in which thankfully worked out for me)
JojaFlyer is offline  
Old Jul 31, 22, 4:15 am
  #630  
 
Join Date: Sep 2004
Location: GLA
Programs: Mucci, BA Gold, Hilton Gold
Posts: 1,380
Hi all - just wondering if it's possible to complete a walk-in intervew at Toronto, if arriving directly from the UK? I'm guessing i'd need to be arriving from the US, but wanted to double-check whether or not it was possible.

Will potentially be returning to the UK from Toronto via ORD, so if that ends up being the case, should I be able to complete a walk-in (subject to availability) at ORD when transiting from Canada as a UK citizen?
efincomputer is offline  

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