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Global Entry Walk-In Interviews

Old May 22, 2016, 7:44 pm
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Last edit by: Old Gold
List of Global Entry Enrollment Centers

Post your walk-in experiences in the Wiki. If you cannot update the Wiki, then please post in the thread, and someone will paste your data point. Please format it as such under the enrollment center where you attempted to walk-in:

Yes/No [If Yes, put how long you waited in brackets] (Date and time attempted)

If someone in your family had an appointment at that time, please note that, too.

Examples:
Yes [45m] (4/2/2016 10am w/ a family member who had an appointment)
Yes [2h] (4/18/2016 3pm)
No (5/2/2016 12pm w/ a family member who had an appointment)
Yes [25m] (5/10/2016 9am)

-----------------------------------------
Disclaimer: These are only data points. There is no guarantee you will be successful as a walk-in.
-----------------------------------------

Table of Contents
ATL; AUS; BDL; BNA; BOI; BOS; BWI; CLT; DEN; EWR; FAI; Houston Central Library; IAD; JFK; LAS; LAX; LNB; MCI; MCO; MIA; MSP; MSY; ORD; PDX; PHL; PHX; PIT; RIC; SEA; SFO; SLC; STL; TPA; TUS; Vancouver NEXUS Enrollment Center; Washington, DC, Ronald Reagan Building


ATL - Atlanta Hartsfield-Jackson International Airport - International Terminal

Yes [45m] (7/18/2016)
Yes [45m] (9/20/2016 1pm)
Yes [28m] (2/24/2017 1:20 pm)
Yes [140m] (3/24/2017 8:15 am - told "You will be here all day" and "You're not a priority" yada yada. We were polite and told him that was fine.)
No (7/18/2018 11:30 AM) - Told over the phone they also no longer accept walk-ins


Atlanta Port Office (U.S. Customs House) - 157 Trade Port Drive, Suite C, Atlanta, GA 30354

No (7/18/2018 11:00 AM) - Told they no longer accept walk-ins anymore in person.


AUS - Austin-Bergstrom International Airport - 3600 Presidential Blvd, Austin, TX 78719

Yes (04/05/2017)


BDL - Bradley International Airport - International Arrivals Building -- Hartford, CT

Yes [30m] (08/14/2017 1:40 pm)
Yes [2m] (09/05/2017 9:30am)
Yes [no wait] (8/13/2018 2:30 pm)
Yes [15m] (July 2019 2:30 pm)


BNA - Nashville Enrollment Center - 612 Hangar Lane, Suite 116, Nashville, TN 37217

No (6/15/2016 12:30pm)
No (7/20/2016 called)
Yes (07/21/2016 w/a family member who had an appointment)
No (05/10/2018)


BOI - Boise Enrollment Center - 4655 S Enterprise Street, Boise, ID 83705

Yes [20m] (5/16/2016 12pm)


BOS - Logan International Airport - Terminal E Arrivals

Yes [60m] (9/30/2015 1pm) (officer made it seem like this was rare)
Yes [15m] (9/18/2016 10AM w/a family member who had an appointment)
No (6/2/2016)
No [60m] (10/01/2016 7:30pm w/a family member who had an appointment)
Yes [120m] (8/10/2017 9am)
Yes [60m] (8/22/2017 10:30am)
Yes [90m] (9/1/2017 2:30pm)
Yes [0m] (11/13/2017 10 am)
Yes (05/10/2018)


BWI - Thurgood Marshall Airport - International E Pier, Lower Level Door 18, Room E1709

Yes [30m] (7/10/2016, 1pm)
Yes [25m] (7/12/2016, 1:30pm)
Yes [10m] (2/8/2017, 1:15pm)
Yes [30m] (2/10/2014)
Yes [15m] (2/16/2017 1:15 pm)
yes (8/9/2017)
Yes [25m] 08 Nov 2019 2:15pm


CLT - Charlotte/Douglas International Airport

No (07/26/2016)
No (07/07/2017 3:15 PM) Maybe available if arrive early
No (01/12/2018 1:30pm)
No (07/13/2018 3:00 pm) Note: They do allow walk ins, but apparently only from 8:30am - 11:30am.
Yes [15m] (7/16/2018, 12:55pm)


DEN - Denver International Airport - Jeppesen Terminal, next to International Arrivals

Yes [5m] (5/31/2016 4:30pm w/ family member who had an appointment)
No (05/13/2017 1:00pm)


EWR - Newark International Airport - Terminal B

No (6/26/2016 3:20pm)
No (6/29/2016 w/a family member who had an appointment)
Yes (7/8/2016 1:45 pm w/family member who had an appointment after initially saying no)
No (11/29/2016)
No (1/10/2017)
No (6/3/2017 11:30am w/ spouse who had an appointment) "We don't do walk-ins"
No (8/5/2017 11:15am 3yr old w/ mother who had appointment) "We don't have her file ready and it can take a couple hours to request it."


FAI - Fairbanks International Airport

No (2/17/2017 10:30am)


Houston Central Library - 500 McKinney Street, Houston, TX 77002

Yes [50m] (05/15/2017 10 am)


IAD - Washington-Dulles International Airport - Main Terminal, Ground Floor, International Arrivals

No (7/19/2016)


JFK - John F. Kennedy International Airport - Terminal Four, Main Lobby

Yes (6/8/2016 6:30pm)
Yes (7/08/2016 1:45 pm w/a family member who had an appointment)
Yes [1h30m] (10/12/2016 10am)
No (11/25/2016 6 pm)
Yes [40m] (12/16/2016 7am)
Yes [40m] (12/16/2016 7am)
Yes [1m] (2/4/2017 9am)
No [10m] (2/5/2017 2pm) - was told they don't do walk ins at all at JFK. Clearly they don't read this wiki
Yes [90m] (03/02/2017 1:15 pm) - was told "no walk-ins" by one agent, another agent allowed.
No (06/15/2017 6pm)
No (06/16/2017 8am)
No (07/29/18 11am)
Yes [20m] (11/20/2019) - officer said it could be "an couple hours or more"
Yes [5m] (11/30/2019)


LAS - Las Vegas McCarran International Airport Terminal 3

Yes (10/16/2019 ~9:00 am)


LAX - Los Angeles International Airport - 11099 S La Cienega Blvd Suite #155, Los Angeles, CA 90045

No (5/23/2016)
Yes [0m] (2/17/2017 7:30am) - had an appointment for 9:45am that day, but I showed up right when they opened and it was no problem.


LNB - Long Beach Seaport - 301 E. Ocean Blvd., Room 805, Long Beach, CA 90802

No (7/18/2016 w/a family member who had an appointment)
Yes (11/3/2016 w/a family member who had an appointment)
Yes (1/2/18 1:30pm w/ spouse who had an appointment)


MCI - Kansas City International Airport - Terminal C

Yes [30m] (8/9/2016 7:30am)
No (4/12/17 5:30pm with a family member who had an appointment)


MCO - Orlando International Airport - Terminal B

No (7/14/2016 1pm)


MIA - Miami International Airport - Concourse J - 2nd level, Passenger Hallway

Yes [Varies Heavily ~15-45m] (10/01/2016 4:30PM)


MSP - Minneapolis/St. Paul Int'l - Terminal 1 Lindberg, Baggage Claim Level (By Carousel 2)

No (7/15/2016 4pm)
Yes [10m] (5/11/2017 9:00am)
No (9/21/2017 8:50am)


MSY - New Orleans/Lois Armstrong International Airport

Yes (6/22/2016 1:00 pm w/ a family member who had an appointment)


ORD - Chicago O'Hare International Airport - Terminal 5

No (6/19/2016)
Yes (7/9/2016 w/a family member who had an appointment)
Yes [30m] (7/23/2016 3:00pm)
Yes [5h] (11/14/2016 1:30pm)
No (4/26/2018 "got there too late - they close at 3:30")
Yes [30m] (4/27/2018 2:00pm)


PDX - Portland Int'l Airport - Room T3352

No (7/11/2016 11:30am)


PHL - Philadelphia Int'l Airport - Terminal A West, 3rd Floor

No (5/16/2016 11am )
Yes [20m] (9/17/2016 7PM w/a family member who had an appointment)
Yes [50m] (10/06/2016 3PM two adults and one infant)
No (08/31/2016 12:00 noon)
Yes [20 m] (9/1/2016 5:35pm)
Yes [45 m] (3/20/2017 10:30am)
Yes [5 m] (03/14/2018 7 pm)


PHX - Phoenix Sky Harbor Airport

Yes [90 m] (3/20/2017 9 am)


PIT - Pittsburgh International Airport - Main Terminal - Ticketing Level

Yes [5m] (08/31/2017 1:00 pm)


RIC - Richmond International Airport

No (6/19/2017 asked by phone)


SEA - Seattle-Tacoma Int'l Airoport (Seatac) - Mezzanine Level, Room MT6439M

No (2/17/2016 9am)
Yes [25m total time] (7/21/2016)
Yes (4/17/2017 11:30 am)
Yes [30min] (6/17/2019 1:15pm - w/3 family members)


SFO - San Francisco Int'l Airport - Int'l Arrivals Level

Note: It has been confirmed that there are at least six walk-in spots available twice a day: 7am & 3pm.
Obviously, to increase your chances of one of those spots, you will need to arrive earlier than those times.


Yes [5m] (2/27/2016)
Yes (6/24/2016 w/family member has appointment)
Yes [20m] (7/6/2016 6pm)
Yes [5m] (7/8/2016 6 am)
Yes [8m] (8/19/2016 9:10am)
Yes [6h 15m] (9/18/16 3am)
Yes [40m] (9/29/16 6:40pm)
Yes [5h50m] (10/05/2016 04:52)
Yes (10/5/2016 10:40)
Yes [2h] (10/14/2016 4pm)
Yes [3h] (10/14/2016 4pm)
Yes [90m] (12/10/2016 2:15pm)
Yes [4h] (04/12/2017 6:50 AM)
Yes [100m] (04/13/2017 2:50 PM)
Yes [30m] (04/13/2017 12:05 PM)
Yes [4h] (04/16/2017 1pm)
Yes [2h] (05/01/2017 7:30pm)
No [5h30h] (05/18/2017 5:30pm - Office was short staffed)
Yes [1h] (05/19/2017 7:30am)
Yes [1h] (05/25/2017 11:55am - waited a little over an hour)
No (11/24/17) arrived at 8pm
Yes (11/25/17) waited 1 1/4 hours at 10am
Yes [5 min] (02/12/17 2 with family member who had an appointment)
Yes [15 min] (02/08/19)


SLC - Salt Lake City International Airport - International Terminal

No (07/27/2017 2:00-2:30 pm - "We don't take walk-ins." Office was dead)


STL - St. Louis Int'l Airport - Terminal 2 (Southwest Airlines Terminal)

Yes (7/20/2016 am, with a family member who had an appointment)


TPA - Tampa International Airport - 1st floor baggage claim level - Red

No (4/17/17)


TUS - Tucson Int'l Airport - US CBP Office

Yes (6/29/2016)
Yes [10m] (02/04/2020 1:00pm)

Vancouver NEXUS Enrollment Center - 1611 Main St, 4th Floor, Ste 400, Vancouver, British Columbia, CAV 6A2W5

Yes [30m] (7/4/2016, 11 am, w/family members with appointments)


Washington, DC, Enrollment Center - Ronald Reagan Building, 1300 Pennsylvania Avenue NW

Yes (08/13/2016 noon)
Yes [0m] (08/27/2016 11:00 am)
Yes [0m] (01/23/2017 11 am; had an appointment for 6 hrs later, but was in the building for a meeting. It appeared that earlier people w/o appointments got in right away)
Yes [0m] (02/22/2017 7:30 am)
Yes [30m] (03/15/2017)
Yes [20m] (03/20/2017)
Yes [0m] (06/6/2017 3:30 pm)
Yes [<5m] (06/7/2017 8:30 am)
Yes [20m] (06/12/2017 3:45 pm)
Yes [15m] (06/16/2017 12:20 pm)
Yes [0m] (07/01/2017 12:30 pm)
Yes [10m] (9/16/2017 9:30am)
Yes [ 3m] (19 July 2018, 12 noon)
Yes [30m] (07/27/2018 11:1am)
Yes [30m including wait and interview] (July 2019 7:00 am]
Yes [25m] (11/21/2019, ~15:00)
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Global Entry Walk-In Interviews

Old Mar 18, 2020, 12:38 pm
  #601  
 
Join Date: Feb 2017
Location: one big Port of Entry...
Programs: CBP
Posts: 141
Our enrollment center is still rocking M-F like usual

no walk in interviews, but we update info or look into stuff if needed

I just messaged an Officer at another port, they're still open as well

It probably varies port to port, but not all are closed
ccna101 likes this.
maninblack is offline  
Old Mar 18, 2020, 4:22 pm
  #602  
 
Join Date: Nov 2010
Location: BWI,SFO,SJC,IAD,LAX,DCA
Programs: mvp75k, DL-0body
Posts: 309
I am stumble of which centers r open: I drive to 1300 Pen, DC , that confirmed close by the Officer.
If someone know which one is open in DMV area, please help ...
I have LAX trip but the appointment are scattering ... may be that is only one to go ?

-CC-
ccna101 is offline  
Old Mar 18, 2020, 4:50 pm
  #603  
 
Join Date: Nov 2010
Location: BWI,SFO,SJC,IAD,LAX,DCA
Programs: mvp75k, DL-0body
Posts: 309
_ and this from the website today I think -
Effective March 19, 2020, out of an abundance of caution and in the interest of minimizing exposure and controlling the spread of the Novel Coronavirus Disease (COVID-19) Outbreak, all US Customs and Border Protection (CBP) Trusted Traveler Program Enrollment Centers will suspend operations until at least May 1, 2020. This temporary closure includes all public access to Global Entry, NEXUS, SENTRI, and FAST enrollment locations. We sincerely apologize for the inconvenience and appreciate your patience through this process.

<redacted by moderator>

Last edited by TWA884; Mar 18, 2020 at 5:01 pm Reason: Off-topic for this thread.
ccna101 is offline  
Old Sep 15, 2020, 7:29 pm
  #604  
 
Join Date: May 2003
Location: N/A
Posts: 403
Is D.C. enrollment center still accepting a “walk-in” interview during this time? Or, is it now strictly “appointment only”? Does anybody know?

Oh, problem solved. The “interview confirmation” clearly states “walk-in” at D.C. enrollment center cannot Be accommodated until further notice. Darn.

Last edited by msiamsia; Sep 15, 2020 at 7:48 pm
msiamsia is offline  
Old Sep 15, 2020, 7:38 pm
  #605  
 
Join Date: May 2019
Posts: 67
Originally Posted by msiamsia
Is D.C. enrollment center still accepting a “walk-in” interview during this time? Or, is it now strictly “appointment only”? Does anybody know?

My family member finally received “conditional approval” and would like to try a “walk-in” interview at D.C. enrollment center (pre COVID, walk-in was available), but we could not quite find in the CBP website that “walk-in” is still accepted at D.C. center. Family member scheduled their appointment already, however, they would like to get their interviews done asap as no one knows whether the CBP closes the enrollment center again.

Thank you!
I have read and was informed at CLT that no location is accepting walk-ins at the moment ... How far from DCA does the family member live? I just checked, and there is availability tomorrow (16th) and Last 2 weeks in October
mcarney64 is offline  
Old Mar 4, 2021, 4:59 am
  #606  
 
Join Date: Feb 2020
Posts: 31
Is Walk in Interview available at PHL Enrollment center?

I was conditionally approved in November 2020 and have been since looking for an appointment online at the PHL location and the result is always No appointments available. I was able to get a hold of a live person in January 2021 and was told center is closed for interviews and that would open in a couple of weeks. Have been looking online since Jan 2021 and still nothing. I tried calling, but could not get a hold of a live person.
Does anyone know if walk in interviews are available at PHL? I hate to make the trip without knowing if the site allows walk ins.
‘I am just anxious since I would have to be interviewed by November 2021.
Thank you in advance.

Last edited by TWA884; Mar 4, 2021 at 11:19 am Reason: Fix formatting and quote BB code
avarnathan is offline  
Old Mar 4, 2021, 10:47 am
  #607  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,530
Originally Posted by avarnathan
I was conditionally approved in November 2020 and have been since looking for an appointment online at the PHL location and the result is always No appointments available. I was able to get a hold of a live person in January 2021 and was told center is closed for interviews and that would open in a couple of weeks. Have been looking online since Jan 2021 and still nothing. I tried calling, but could not get a hold of a live person.
Does anyone know if walk in interviews are available at PHL? I hate to make the trip without knowing if the site allows walk ins.
‘I am just anxious since I would have to be interviewed by November 2021.
Thank you in advance.
Deadline to Complete Trusted Travelers Enrollment Interviews Extended due to COVID-19

Last edited by TWA884; Mar 4, 2021 at 11:19 am Reason: Fix quote BB code
1KChinito is online now  
Old Mar 4, 2021, 6:05 pm
  #608  
 
Join Date: Feb 2020
Posts: 31
Thank you for the link.
avarnathan is offline  
Old Mar 7, 2021, 8:36 pm
  #609  
 
Join Date: Jan 2005
Location: Midwest
Programs: AA, UA, DL, LUV, SPG, HHonors, Avis, Hertz
Posts: 3,033
time

Originally Posted by avarnathan
I was conditionally approved in November 2020 and have been since looking for an appointment online at the PHL location and the result is always No appointments available. I was able to get a hold of a live person in January 2021 and was told center is closed for interviews and that would open in a couple of weeks. Have been looking online since Jan 2021 and still nothing. I tried calling, but could not get a hold of a live person.
Does anyone know if walk in interviews are available at PHL? I hate to make the trip without knowing if the site allows walk ins.
I am just anxious since I would have to be interviewed by November 2021.
Thank you in advance.
Actually if you were approved in November 2020, you should have until November 2022.
Jakebeth is offline  
Old May 11, 2021, 2:05 pm
  #610  
 
Join Date: Jan 2020
Posts: 13
Walk in interview in Aruba

Trying to find out any info on walk in interview(Global Entry) in Aruba. Anyone did it? How?
Thanks
edulik is offline  
Old May 11, 2021, 8:58 pm
  #611  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,474
Originally Posted by edulik
Trying to find out any info on walk in interview(Global Entry) in Aruba. Anyone did it? How?
Thanks
Aruba is not listed as a Global Entry Enrollment Center; it is only listed as an Enrollment on Arrival location. You can complete your enrollment interview at the Aruba CBP Preclearance facility when departing for the US.

Moderator's note: For indexing and future search purposes, future discussion of the EoA option should take place in the Global Entry Enrollment on Arrival thread.
TWA884 is offline  
Old Jun 23, 2021, 9:13 am
  #612  
 
Join Date: Mar 2011
Location: Herts, UK
Programs: BAEC GGL, HH Diamond.
Posts: 3,163
traveling to the US end of august early Sept, Are walk-ins open at BOS or LAS currently?

(EoA will be closed when i land from UK into BOS)

Thanks
stewaran is offline  
Old Sep 27, 2021, 7:01 pm
  #613  
 
Join Date: Jun 2014
Posts: 102
Anyone have experience with walk-in interviews @ DEN? My wife has been approved for a while, and no interview upon arrival was available on the return of our last international flight. We'll be arriving 9/28 @ DEN and then departing 10/1 (domestic flights). Will we even be able to access the TTP office (or terminal for that matter) for the interview since we're only flying domestic (WN)?
chevy454 is offline  
Old Oct 10, 2021, 10:39 am
  #614  
 
Join Date: Jun 2010
Location: Boston, MA
Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic
Posts: 1,380
any experience with walk in interviews for the CVG center?
kq747 is offline  
Old Oct 13, 2021, 1:11 pm
  #615  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
Posts: 21,468
Originally Posted by chevy454
Anyone have experience with walk-in interviews @ DEN? My wife has been approved for a while, and no interview upon arrival was available on the return of our last international flight. We'll be arriving 9/28 @ DEN and then departing 10/1 (domestic flights). Will we even be able to access the TTP office (or terminal for that matter) for the interview since we're only flying domestic (WN)?
As far as I know, the TTP office is still in the Jeppesen (main) Terminal kind of near the International Arrivals area. It's on the other side of an unstaffed, big, metal door. I think there is actually a telephone outside the door that you pick up to announce your arrival for an interview (but it's been a few years that I actually looked at that).
pseudoswede is offline  

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