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Originally Posted by TWA884
(Post 31281443)
A close friend submitted an application for her three months old infant on Wednesday, July 3. Approval came early today, Monday, July 8. Thursday was a holiday.
The guy was funny. Asked her what she ate for breakfast, where she lived, etc. Hammed it up |
Originally Posted by Socastee
(Post 31293850)
*For those that just joined this thread, I applied on FEBRUARY 18th and after double checking my math today actually marks day 143 with no status update.
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Originally Posted by wanderer2017
(Post 31304286)
143 days is such a long time. Are you a foreign-born US citizen? This might explain the long delay.
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Timeline / status thus far:
02.10.19 – applied for Global Entry 05.30.19 - submitted an online / web 'complaint' >> incident/ticket #1 was created 05.31.19 - called nearest GE Enrollment Center - 'Yes, we see your application, but cannot do anything about it' 06.03.19 - called 1-877-227-5511 (6/1/4/0) and apparently representative opened a NEW incident/ticket #2 instead of updating existing incident/ticket 06.04.19 – response received with new incident/ticket #2 >> Escalation #1 06.08.19 – response received to incident/ticket #2 >> status: Closed/Clarify 07.05.19 – replied to incident / ticket #2 email asking for status (no response was received) 07.09.19 – responded to 06.08.19 email (incident/ticket #1) asking for status 07.09.19 – response received to incident/ticket #1 >> Escalation #1 >> status: updated 07.13.19 – response received to incident/ticket #1 >> “We have reviewed your application and found no issues. Your application is under review and your account will be updated once the review is completed. Unfortunately this process cannot be expedited further.” >> status: Closed/Clarify 07.15.19 – called 1-877-227-5511 (6/1/4/0) >> they could see application, verified that it has been over 100 days and she is ‘escalating again’ 07.15.19 – response received and guess what … another incident/ticket #3 has now been created with a new subject line “Global Entry Application Pending Over 11 Weeks (this must be new) >> Escalation #? >> status: Updated *** within the response, there is this note/hyperlink: We are continuing to work on your issue. If you have more information, update your question here: As of today: 22 weeks & 1 day = 155 DAYS |
Originally Posted by forsch
(Post 31293829)
That is horrible. I am on Day 100 now (applied 4/3 and still pending) and read your updates about your boyfriend with growing horror (saw the first posts were at the beginning of June and kept thinking "well surely the next post from mcarney64 will say he was finally approved"). Hang in there!
My wait was 104 days altogether. |
Originally Posted by forsch
(Post 31306104)
Just got my conditional approval. Hooray! I had emailed them to ask for escalation on Thursday and have just gotten conditional approval today (the email I sent them does not seem to have been processed yet, so it might be a coincidence). I have already scheduled an appointment at JFK for the interview.
My wait was 104 days altogether. |
So last Tuesday I called the number to escalate my girlfriends application. After being on hold for 25 minutes not counting even not being able to get through for 10 minutes straight. I talk to a person who informs me they can't help me since I am not the person on the application. To which I state that she is unable to call due to work. I give them her info and said that as of 7-11-19 it would be 11 weeks from submission of her application. He said oh yes I can see that. But I am sorry I still need to speak with her personally. So on Friday 7-12-19 we call back and after another 40 minutes on hold she talks to an agent to only be told oh they just changed the average wait time to 98 days (14 weeks). So she was told to call back in another 3 weeks if her application still wasn't approved by then. So this is our 3rd time total contacting them and every time we get told that the wait time went from 9 weeks to 11 weeks to now 14 weeks. At the current rate wait times will be up to a year. I don't see how they will ever get caught back up. We even mentioned our upcoming trip that would like to utilize this for as that is what the agent said to tell them when I had my interview. Such a disappointing process that people have to go through. Personally I don't think they should even take your money until they process your application. :mad:
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For tracking purposes...
Applied 7/12
Conditional Approval 7/16 Current TSA Pre holder (if that matters) |
Originally Posted by Marty0787
(Post 31308480)
Such a disappointing process that people have to go through. Personally I don't think they should even take your money until they process your application. :mad:
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Besides the no idea when you may or may not be approved is now that I have mine and she doesn't. When we travel it is not like I am going to use it and have her go through the regular line. So it in turn becomes an even bigger waste of time and money if I can't use it as well.
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Originally Posted by Marty0787
(Post 31309476)
Besides the no idea when you may or may not be approved is now that I have mine and she doesn't. When we travel it is not like I am going to use it and have her go through the regular line. So it in turn becomes an even bigger waste of time and money if I can't use it as well.
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Ya we leave on September 5th for Japan. At this point I am not very hopeful that she will get her GE by then. Think I am going to sign her up for TSA pre check to at least have that much for now. And maybe that might help speed things up. I wonder what the plan is to get caught back up. Since the wait times keep going up and not down. There surely would have to be a plan to get things back to a normal state.
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Originally Posted by Marty0787
(Post 31312433)
Ya we leave on September 5th for Japan. At this point I am not very hopeful that she will get her GE by then. Think I am going to sign her up for TSA pre check to at least have that much for now. And maybe that might help speed things up. I wonder what the plan is to get caught back up. Since the wait times keep going up and not down. There surely would have to be a plan to get things back to a normal state.
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Possibly 2 to 3 weeks. Depending. But can go quicker. We will see. Going as a walk in on Friday. Will post how it goes. At this point it is worth the extra $85 dollars since there is no end in sight for the GE.
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Moderator's Note: Topic Drift
Folks,
For indexing and future search purposes, please discus TSA Pre✓ enrollment processing timelines in the relevant thread: Thank you for understanding, TWA884 Travel Safety/Security co-moderator |
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