Go Back  FlyerTalk Forums > Travel&Dining > Travel Safety/Security > Trusted Travelers
Reload this Page >

Global Entry - processing timelines of first time applicants [US citizens & LPR's]

Global Entry - processing timelines of first time applicants [US citizens & LPR's]

    Hide Wikipost
Old Sep 26, 20, 12:42 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: TWA884
Wiki Link
Messeages posted in this thread between 2010 and 2018 were archived and can be found here:
Print Wikipost

Old Dec 31, 19, 12:35 pm
  #1381  
 
Join Date: Dec 2019
Posts: 4
Originally Posted by Sierrafay916 View Post
Applied June 28th... still pending review. 186 days (over 6 months). I called and got through on 877-227-5511 (i called right at 8:30am). She said that the average wait time is 6 months, and they are making June applicants their priority; however, there is nothing she can do until it has been at least 8 months. She said to keep waiting and call back at 8 months to see what my options are.
I applied the same day you did, and I also called today. After explaining my situation, the call center person began with, “You’re not going to like my answer.” He then gave the same information about the six- to eight-month wait, and there was nothing he could do. So I thanked him for his time and concluded, “You’re not going to like my answer. I will be contacting my Congressman's office to ask the constituent services folks to escalate it.”
Old Gold and superpanjy like this.
HRHPrinceJim is offline  
Old Dec 31, 19, 1:42 pm
  #1382  
 
Join Date: Oct 2019
Posts: 5
Originally Posted by HRHPrinceJim View Post
I applied the same day you did, and I also called today. After explaining my situation, the call center person began with, “You’re not going to like my answer.” He then gave the same information about the six- to eight-month wait, and there was nothing he could do. So I thanked him for his time and concluded, “You’re not going to like my answer. I will be contacting my Congressman's office to ask the constituent services folks to escalate it.”
I am another one who applied on June 28th and still no luck for me either
greggy101 is offline  
Old Dec 31, 19, 1:42 pm
  #1383  
 
Join Date: Jul 2014
Location: NYC
Posts: 29
I just sent the form letter/email to them for hubby. I guess we'll see what happens. For reference, we applied August 11th. I was approved and interviewed within a week. He's still waiting for CA.
sekhmet101 is offline  
Old Dec 31, 19, 1:59 pm
  #1384  
 
Join Date: Dec 2019
Posts: 4
Originally Posted by sekhmet101 View Post
I just sent the form letter/email to them for hubby. I guess we'll see what happens. For reference, we applied August 11th. I was approved and interviewed within a week. He's still waiting for CA.
Can you please share the link to send an email? The only links I can find are Submit a Complaint or Submit a Compliment.
HRHPrinceJim is offline  
Old Dec 31, 19, 2:52 pm
  #1385  
 
Join Date: Sep 2015
Posts: 10
Originally Posted by HRHPrinceJim View Post
Can you please share the link to send an email? The only links I can find are Submit a Complaint or Submit a Compliment.
https://help.cbp.gov/s/questions?language=en_US

It's under "Ask us a question"
waylo is offline  
Old Dec 31, 19, 6:12 pm
  #1386  
 
Join Date: Dec 2019
Posts: 4
Originally Posted by waylo View Post

It's under "Ask us a question"
Thank you so very much for pointing me in the right direction. I've sent my question and will wait to receive a reply before contacting my Congressman's constituent services staff.
HRHPrinceJim is offline  
Old Jan 1, 20, 10:57 am
  #1387  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 14,119
Exclamation Moderator's Note

Folks,

It is time for this periodic reminder.

The Trusted Travelers forum is informational. Members come here in search of data points and practical advice about applying for and using the various Trusted Travelers programs.

This thread is for keeping track of processing timelines of first time Global Entry applicants.

Please limit your postings here to seeking and providing practical information, and sharing news, experiences and data points about Global Entry applications approval timelines, and save your opinions, commentary and rants for the Policy Debate forum.

While some limited natural deviation from the topic is obviously acceptable, please let's keep the focus of this thread on reporting approval times.

Thank you for understanding,

TWA884
Travel Safety/Security co-moderator

Last edited by TWA884; Jan 6, 20 at 9:48 am
TWA884 is offline  
Old Jan 1, 20, 7:38 pm
  #1388  
 
Join Date: Jan 2020
Posts: 11
Angry Applied 8-12-19, yup, just waiting...

Applied August 12, 2019 for a trip on October, 2019. Joke was on me due to the wait times... 11 weeks they said and now it’s 6+ months? Another trip coming up mid February 2020 and I have little faith I’ll make any progress in getting an interview much less getting approved by then... still waiting... what can you do?
Snake.Eyes is offline  
Old Jan 2, 20, 9:48 am
  #1389  
 
Join Date: Mar 2010
Posts: 261
Over 179 days

Applied for my newborn baby as soon as we received her passport on July 7th. Still waiting. (as of 1/2/2020, 179days from initial application)
All family members already have the cards (applied 2 years ago)
How should I escalate? Email? any phone...


Is "186 days" still the magic number?

Last edited by superpanjy; Jan 2, 20 at 9:55 am
superpanjy is offline  
Old Jan 2, 20, 12:06 pm
  #1390  
 
Join Date: Jan 2020
Posts: 4
I applied June 30 and my wife on July 1. One day letter she received CA and a month or so later conducted her interview. Me? I'm still waiting. I called two weeks ago and received, well, it was like speaking with an unemotional computer. I sent an email the following day......and a day or two later received their "form letter" response. Also sent at that time was a link for a customer service survey, but the initial prompts were completely unrelated to my situation.

Fortunately, I'm not travelling overseas in the near future, but I'd be grateful if CBP provided more recent updates AND rather than a random approach to their application kiosks.......used a FIFO approach.

Am I asking for too much?
Michael N is offline  
Old Jan 2, 20, 1:54 pm
  #1391  
 
Join Date: Jan 2020
Posts: 1
First time applicant.

Applied: 12/27/2019
Conditional approval: 12/30/2019
Interview scheduled at AUS: 1/2/2020
Got approved at the interview.

Took a total of 6 days from application to approval.
infinitelimits is offline  
Old Jan 2, 20, 2:29 pm
  #1392  
 
Join Date: Mar 2010
Posts: 261
Thumbs up

Originally Posted by infinitelimits View Post
First time applicant.

Applied: 12/27/2019
Conditional approval: 12/30/2019
Interview scheduled at AUS: 1/2/2020
Got approved at the interview.

Took a total of 6 days from application to approval.
You are the luckiest person on earth!!! Congrats
superpanjy is offline  
Old Jan 3, 20, 10:17 pm
  #1393  
 
Join Date: Jan 2004
Location: NY
Programs: AA, BA, SPG
Posts: 1,291
Just applied for a family of 4, what an arduous process, they don’t make it easy as I had I create emails for the 2 kids...

<redacted>

Last edited by TWA884; Jan 6, 20 at 9:45 am Reason: Please refer to moderator's note dated January 1, 2020; https://www.flyertalk.com/forum/31896262-post1387.html
the phoenix is offline  
Old Jan 4, 20, 6:24 pm
  #1394  
 
Join Date: Aug 2009
Posts: 76
My wife and I both applied on July 1. She received her CA the same week and I am still waiting.
chriskuo is offline  
Old Jan 5, 20, 7:00 am
  #1395  
 
Join Date: Nov 2019
Posts: 10
I applied for family of 4, daughters are 10 and 12, on Thursday night, 1/2/2020, got CA for all of us last night 1/4/2020 (nice birthday present for me, lol). Now to see the availability of interviews. . . .
Suffolk93 is offline  

Thread Tools
Search this Thread
Search Engine: