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Global Entry - processing timelines of first time applicants [US citizens & LPR's]

Global Entry - processing timelines of first time applicants [US citizens & LPR's]

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Old Sep 2, 19, 10:56 am   -   Wikipost
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Old Sep 10, 19, 9:29 am
  #1021  
 
Join Date: Aug 2019
Posts: 2
Originally Posted by 60613Flyer View Post
Applied 5/1
Email notifying application status change received 8/30 - CA received

Now have to figure out where to do an interview as nothing available in Chicago. Of course CA came through two days AFTER I was in Nogales AZ where there is no wait for interviews!
CA received 8/30 - Picked out an interview date as soon and as close and possible (Milwaukee in October) and then kept checking the website for availability here in Chicago.

Late last week a spot opened up for this morning at O'Hare - I quickly grabbed it.

Process today was quick - I arrived right at my interview time - was seen right away, and was out the door with my approved Global Entry/New Precheck number in 5 minutes. Global Entry card should arrive at my home address within a week to 10 days according to the USCBP agent who processed me.

So, if no interview availability, keep checking the website for closer/sooner interview dates.

Good luck everybody.
60613Flyer is offline  
Old Sep 10, 19, 10:00 am
  #1022  
 
Join Date: Sep 2019
Posts: 12
Applied: 6/6
Escalated: Will escalate 9/14 (100 days)


What do you guys write when filing a complaint?

Last edited by atluu; Sep 10, 19 at 4:15 pm
atluu is offline  
Old Sep 11, 19, 7:12 am
  #1023  
 
Join Date: Aug 2019
Posts: 6
Originally Posted by dugfresh View Post
Applied: April 30th 2019
Escalated: No
CA: August 26th 2019 - 119 days - Received email with status update
Interview: Sept. 4th 2019 - I checked availability daily after CA and finally found a date (interview lasted less than 10 min)
Approved: Sept. 5th 2019 - Received email with status update
My Global Entry Card arrived on Sept. 9th 2019 - 5 calendar days after interview (FYI...I didn't think about the card and interviewer didn't ask me to pose..yet there is some random picture of me taken at some point probably when I was being fingerprinted)
dugfresh is offline  
Old Sep 11, 19, 12:40 pm
  #1024  
 
Join Date: Sep 2019
Posts: 1
I tried escalating yesterday, the person on the phone said they will not escalate unless six months are past. She said this is a recent change up from 100 days...
uy663z is offline  
Old Sep 11, 19, 2:33 pm
  #1025  
 
Join Date: Feb 2019
Programs: United
Posts: 14
Originally Posted by harryca View Post
BTW, I am at day 118. Applied May 11, 2019. No hurry to escalate since no imminent travel. Let me see how it plays out. Maybe next week?
Applied May 11, 2019. I am now at day 123, no update yet. Seeing the recent posts, it seems like I should stop checking for another month. Pretty soon "no imminent travel" turns into "well I traveled and still not approved". But based on 2 other experiences (2 folks who applied 5/1 and 5/7) I feel there is still a chance of approval (CA) next week in the 125-130 day range. Let us see.
harryca is offline  
Old Sep 12, 19, 11:10 am
  #1026  
 
Join Date: Nov 2003
Location: City of Angeles
Programs: *G on UA, LuV
Posts: 118
applied June 6

Originally Posted by uy663z View Post
I tried escalating yesterday, the person on the phone said they will not escalate unless six months are past. She said this is a recent change up from 100 days...
called today to Escalate. Told to wait 6 months before escalating. The officer was apologetic.
LAHIKER is offline  
Old Sep 12, 19, 2:58 pm
  #1027  
 
Join Date: Aug 2019
Posts: 6
Applied: 5/9/2019
CA: 9/11/2019. email notification around 3:00 PM
Next available appt in Long Beach, CA 3/2/2020. No interviews available at LAX.
Planning on doing interview on arrival at LAX later this month.
OCharColombia is offline  
Old Sep 12, 19, 4:18 pm
  #1028  
 
Join Date: May 2019
Location: Mountain View, CA
Posts: 42
Applied on 05/22. Still nothing.
Escalated on 9/6, but the email states that escalation could take 3-8 weeks... So what's the point of escalating?
dzdang is offline  
Old Sep 12, 19, 7:36 pm
  #1029  
 
Join Date: Sep 2019
Posts: 3
Another data point

Applied 5/18, application still pending review. Can someone be kind enough to post the phone number for escalation? I canít find this anywhere. And just started to need to fly weekly... : (
LauraB29 is offline  
Old Sep 12, 19, 7:46 pm
  #1030  
 
Join Date: Aug 2019
Posts: 6
This is the number I called. Iím not sure it helps
1 877 227 5511
these are the menu choices I selected:
6 /4 /0
I opened a ticket and about a week later I got the email with the status change
dagangwood likes this.
OCharColombia is offline  
Old Sep 12, 19, 8:32 pm
  #1031  
 
Join Date: Sep 2019
Posts: 3
Originally Posted by OCharColombia View Post
This is the number I called. Iím not sure it helps
1 877 227 5511
these are the menu choices I selected:
6 /4 /0
I opened a ticket and about a week later I got the email with the status change
Thank you, so so much! Who knows if it will help but Iíll try! : )
LauraB29 is offline  
Old Sep 12, 19, 11:26 pm
  #1032  
 
Join Date: Jun 2015
Posts: 16
Originally Posted by TravelGuyJRB View Post
Applied for Global Entry 05/29/19

Just called and they stated that they cannot escalate application until after 5 months ...nice
5 months?!!!

This is getting ridiculous....
Riverrat is offline  
Old Sep 13, 19, 8:04 am
  #1033  
 
Join Date: Aug 2019
Programs: Global Entry
Posts: 6
I received an update on my case this morning. They stated that it is not taking 3-5 months for application review and escalating only makes sure your application was routed to the correct department.

"Due to the crisis at the southern border, as well as an increase in the popularity of the Trusted Traveler Programs, we are currently experiencing delays in processing times for both new and current applications. At present, average processing times are roughly 3-5 months for Global Entry and NEXUS, and 8-10 months for SENTRI. However, these estimates are subject to frequent revisions, as new data becomes available. We are aware that this is an inconvenience for many applicants and are working to improve processing times.

If your request for a status check has been escalated, then it is being reviewed for any needed action. Please note that escalations merely ensure that your application has been routed correctly. Applications cannot be expedited. Please continue to check your TTP dashboard for status updates."

Today marks 4 months since I submitted my application.

Today marks 4 months since I applied and I escalated after 100 days... still waiting...

Last edited by TWA884; Sep 13, 19 at 9:50 am Reason: Merge consecutive posts by the same member
mrwilko is offline  
Old Sep 13, 19, 12:59 pm
  #1034  
 
Join Date: Mar 2004
Posts: 280
I applied May 20 and am still pending review. My wife applied the same day and was CA after a few days. Is there a certain period that she has to obtain the interview or can she just wait until I get CA? We don't live near an interviewing location and were planning to do our interview on a arrival on an upcoming trip.
Da5id is offline  
Old Sep 13, 19, 1:02 pm
  #1035  
2020 FlyerTalk Awards
 
Join Date: Jul 2014
Location: NYC
Posts: 22
Ugh. This is not sounding good for hubby.

We applied 8/11. I was approved and interviewed within a week. He's still waiting for CA and we have a trip coming up in six weeks. Can't wait to stand in the two hour line.
sekhmet101 is offline  

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