Sep 2, 2019, 6:56 pm
Last edit by: TWA884
Messeages posted in this thread between 2010 and 2018 were archived and can be found here:
Global Entry - US Citizens & LPRs First Time Applicants' Timelines & Information
May 30, 2019, 6:14 am
#571
Join Date: May 2019
Posts: 67
My boyfriend tried two (2) of the posted 'customer service' phone numbers to ask about his application and they are no longer valid for Global Entry inquiries (submitted February 10, 2019 and still no conditional approval) - does anyone have a phone number that they were able to get in touch to ask about the status? He will do the 'complaint' email, but was hoping to actually talk to someone instead of having an email just sitting at the bottom of someone's inbox.
This is soooo frustrating! My conditional approval came in on April 19, 2019 --- we have to travel 2 hours to the closest interview site and would like to do both of ours at the same time … we are flying in/out of NYC the beginning of October and would like to take advantage of TSA-PreCheck at least.
TIA
This is soooo frustrating! My conditional approval came in on April 19, 2019 --- we have to travel 2 hours to the closest interview site and would like to do both of ours at the same time … we are flying in/out of NYC the beginning of October and would like to take advantage of TSA-PreCheck at least.
TIA
May 30, 2019, 4:30 pm
#572
Join Date: May 2019
Posts: 3
My boyfriend tried two (2) of the posted 'customer service' phone numbers to ask about his application and they are no longer valid for Global Entry inquiries (submitted February 10, 2019 and still no conditional approval) - does anyone have a phone number that they were able to get in touch to ask about the status? He will do the 'complaint' email, but was hoping to actually talk to someone instead of having an email just sitting at the bottom of someone's inbox.
This is soooo frustrating! My conditional approval came in on April 19, 2019 --- we have to travel 2 hours to the closest interview site and would like to do both of ours at the same time … we are flying in/out of NYC the beginning of October and would like to take advantage of TSA-PreCheck at least.
TIA
This is soooo frustrating! My conditional approval came in on April 19, 2019 --- we have to travel 2 hours to the closest interview site and would like to do both of ours at the same time … we are flying in/out of NYC the beginning of October and would like to take advantage of TSA-PreCheck at least.
TIA
When I first applied I was reading stories of 60-70 days and thought that would be fine, but I'm already over another month from that.
May 31, 2019, 3:17 am
#575
Join Date: May 2019
Posts: 67
Yes, after trying to call many numbers, he finally sent/filed a complaint yesterday.... the auto reply states to allow 10-15 business days for the average response time ... we'll see
Last edited by mcarney64; May 31, 2019 at 3:45 am
May 31, 2019, 4:23 am
#576
Join Date: Jun 2013
Posts: 1,225
May 31, 2019, 4:57 am
#578
Join Date: Jun 2013
Posts: 1,225
Yes it is. I would call and request an update. Explain that his application is beyond stated timescales (both from when you applied and the revised April ones). If they are unable to assist then they should be able to give you a phone number for the correct person who can assist you.
May 31, 2019, 5:02 am
#579
Join Date: May 2019
Posts: 67
Yes it is. I would call and request an update. Explain that his application is beyond stated timescales (both from when you applied and the revised April ones). If they are unable to assist then they should be able to give you a phone number for the correct person who can assist you.
May 31, 2019, 11:10 pm
#580
Join Date: Mar 2019
Posts: 16
I called them today and officer looked at my application and escalated it. best time to call them is right when they open which is at 8:30am EST. the number I called was 1-877-227-5511 and follow the prompts. I believe I press 6 on first prompt and then 1 on the second and 4 on the last one and then 0.
hope this helps. and I hope since they escalated mine I hope something happens.
hope this helps. and I hope since they escalated mine I hope something happens.
May 31, 2019, 11:25 pm
#581
Join Date: Jun 2013
Posts: 1,225
I called them today and officer looked at my application and escalated it. best time to call them is right when they open which is at 8:30am EST. the number I called was 1-877-227-5511 and follow the prompts. I believe I press 6 on first prompt and then 1 on the second and 4 on the last one and then 0.
hope this helps. and I hope since they escalated mine I hope something happens.
hope this helps. and I hope since they escalated mine I hope something happens.
I will keep an eye on the application over the weekend (they do conditionally approve on both Saturday and Sunday) and update this thread if anything happens.
Jun 1, 2019, 8:13 am
#582
Join Date: May 2019
Posts: 67
Just to say that I also did this with my wife's application yesterday and that's exactly the same number and sequence 6 / 1 / 4 / 0 that I used. The long, repetitive recorded messages make it sound like you won't actually get to speak with someone but eventually you do. It took about 10 minutes in total including a brief wait to get through. The gentleman my wife spoke to was very helpful and took the Application and PASS ID. He then created a case, my wife said he used the work "expedite" (they wouldn't speak to me) and a few minutes later it appeared in the account we originally created to file a complaint. So there's the complaint we submitted and the 'expedite request' on there now. Hopefully this will get it moving. I originally spoke to a CBP Officer in Tampa who took the PASS ID and upon finding it was "Pending Review" said there was nothing that could be done and that he couldn't call the office in Vermont and neither could I. I realised at this point I wasn't speaking to the right person. Eventually I found the CBP number and called it.
I will keep an eye on the application over the weekend (they do conditionally approve on both Saturday and Sunday) and update this thread if anything happens.
I will keep an eye on the application over the weekend (they do conditionally approve on both Saturday and Sunday) and update this thread if anything happens.
I called them today and officer looked at my application and escalated it. best time to call them is right when they open which is at 8:30am EST. the number I called was 1-877-227-5511 and follow the prompts. I believe I press 6 on first prompt and then 1 on the second and 4 on the last one and then 0.
hope this helps. and I hope since they escalated mine I hope something happens.
hope this helps. and I hope since they escalated mine I hope something happens.
Last edited by TWA884; Jun 1, 2019 at 7:55 pm Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
Jun 1, 2019, 10:39 am
#583
Join Date: May 2019
Posts: 7
Just to summarize,
I applied for me and my family on Mar 01, 2019.
- Mine - Pending Review as of Jun 01, 2019 (92 days and Pending)
- Wife's Conditional Approval - May 13, 2019 (73 days)
- Child 1 Conditional Approval - May 13, 2019 (73 days)
- Child 2 Conditional Approval - May 15, 2019 (75 days)
Jun 1, 2019, 7:17 pm
#584
Join Date: May 2019
Posts: 67
I'm from Charlotte too. Seems like I need to track your application
Just to summarize,
I applied for me and my family on Mar 01, 2019.
Just to summarize,
I applied for me and my family on Mar 01, 2019.
- Mine - Pending Review as of Jun 01, 2019 (92 days and Pending)
- Wife's Conditional Approval - May 13, 2019 (73 days)
- Child 1 Conditional Approval - May 13, 2019 (73 days)
- Child 2 Conditional Approval - May 15, 2019 (75 days)
I applied 02.07.19 - conditional approval received 04.19.19
Boyfriend applied 02.10.19 - Pending Review as of today (06.01.19) 111 days and waiting
Jun 3, 2019, 6:42 am
#585
Join Date: May 2019
Posts: 7
He’s definitely calling the 1-877-227-5511 number Monday morning and will post updates.
I applied 02.07.19 - conditional approval received 04.19.19
Boyfriend applied 02.10.19 - Pending Review as of today (06.01.19) 111 days and waiting