http://www.eosairlines.com/cgi-bin/f...O&page=P_LHWUK

see above - doesn't appear anywhere else i think.

works out at £1,100 p/person. or £550 p/person as i'm not sure when the price is reduced.

Love that place. The restaurant is one of the best in London.

What makes the OP's trip report a little bit suspect to some is its fawning quality. So I will give the inquiring and suspicious minds a break. They were posed as questions or caustic wit IIRC.

I might add that it's easy for an upstart airline to provide all the personalized services while it's trying to attract customers. What happens when they have enough? Will they maintain their level of services?

I thoroughly enjoyed my first round on Eos as well. Glad to see the OP had the same experience I had.

Just a couple of notes:

1. The $1475 each way fare is a 30 AP fare and requires a round-trip purchase. The 14 AP has a price of $2250 each way.
2. The promotion referenced by ajinlondon will result in a fare of 550 GBP each way p/person. However, it also works off the unrestricted fare of 1250 GBP creating a fare of 625 GBP each way p/person.


Cheers.

Nice report!
 

What an outstanding airline! Sounds great. Unfortunately I don´t think they´ll be able to maintain that type of service on a longterm-basis! Saw that on our small local airline "Styrian Spirit" who reduced their service after only one year ... now they´re grounded due to bankruptcy...

Still a very nice way to cross the Atlantic! Maybe the best around, especially considering the low fares. But due to the lack of a network/alliance or codeshares only useful to NYC or LON based customers!

Regards, Thomas

There was an EOS plane parked at LAX today, anybody know what that's about?

Excellent trip report. Are you SURE there wasn't at least one little tiny thing that was wrong? ;)

Unfortunately, I don't think they will last. I know the other carriers are matching dollar for dollar, and the frequent flyer programs they offer are a huge incentive. NYC-LON is a flagship route for AA and BA, and they will not allow their market share to be diluted too much.

If I could afford it I would try EOS. My cousin received a free ticket on EOS by participating in a marketing study.

In terms of matching, only the major US carriers are matching. BA & VS, the carriers I would contend Eos is actually competing with most, have not matched Eos' fares. Additionally, AA, CO & UA put season restrictions on their unrestricted match so all carriers are now charging about $2400 more per round-trip than Eos for unrestricted tickets. From London, BA & VS charge 1600 GBP more for CW/UC purchases within 7 days of travel.

The frequent flyer programmes and customer loyalty on the other hand, I agree are significant hurdles.


Cheers.

Most airlines provide charter operations. I bet Eos is no different.


Cheers.

If the service levels are NOT maintained, then it is only one departments' fault:

Human Resources

Look at CX and SQ! They still have very good service quality. Unless the HR department manages to reduce the motivation they have, I think EOS will be successful.

Hi all,

The old saying which I probably am getting wrong goes something like "People who are happy (with a product or service) will tell 10 people, people who are not satisifed will tell 100 people." People always seem to want to hear the negative. I have read other trip reports here and when they raved about something they were not questioned or accused of working for the airline or hotel they were reporting on.

ANyway to answer two questions: Load factor was higher on the JFK-STD with 24. The return flight was 20. I don't know what the break even point would be but I hope they are making it.

Yes, there was one thing that I did not like but it seemed too ridiculous to mention as it has nothing to do with EOS as I think it is a security issue. Plastic cutlery from STD-JFK. Other then that, again at the risk of being accused of fawning, everything else was fabulous.

Thanks to all of you who gave me positive reinforcement. This was my first trip report. I am plaaning on doing the trip report for the Grosvenor House Hotel which is a grand old dame hotel which is revamping to become a JW Marriott next year. And NO, my name is NOT MArriott....

Cheers

Quite possible. Perusing the BA forum will give you an idea of how people on that board are all too eager to dismiss positive reviews of VS.

I have flown SQ in J once. The experience was absolutely flawless. Perfection sometimes does happen.

Exactly. Some people look at things in a different way. If I scrutinized everything when travelling then if the steward makes me wait too long for my drink, I will remember and get annoyed. However if I was the type of person who is very relaxed and doesn't sweat the little stuff, it will be easy to have a perfect experience if you are not concerned about every little detail.

Cheers