TWA HOTEL at JFK + UA787-10eco FRA-EWR (w/ photos + video)
Jun 4, 2019, 1:01 pm
#32
Join Date: May 2015
Location: South Florida
Programs: DL Skymiles KE Skypass
Posts: 2,363
I am sorry of the poor experience you had, but I never book a new hotel until at least three months of being opened. There are always growing pains (things need to be worked through) from not being used before and not everything can be tested before opening. I am not one who needs to be the "first" at something and will wait so I can have the best experience possible.
Jun 9, 2019, 2:06 pm
#33
Original Poster
Join Date: Nov 2018
Location: Copenhagen
Posts: 35
Jun 9, 2019, 3:13 pm
#34
Original Poster
Join Date: Nov 2018
Location: Copenhagen
Posts: 35
I flew via TWA in that terminal and of course, have nostalgic memories of a more gracious travels. We all know how things have deteriorated, and why.
I would add a general comment about reservations at new hospitality venues, be they restaurants, attractions or hotels. Don't expect your experience to be seamless perfection. As a more mature customer and patron, I've seen it all. Of course employees should be adequately trained and prepared. Of course, customers have a right to honesty and consideration. Of course the venue's promotional enticements should be accurate. Of course customers have a right to expect their concerns and issues are addressed properly. But in the real world, there will be disappointments and problems during soft openings.
Dom, I'm surprised at your naivety as you seem well traveled. Lesson learned? I'm pleased to read that the hotel responded to your communication and offered compensation. That's another lesson for patrons and guests. If a hotel doesn't perform as promised, let management know. Desk clerks are not usually motivated [or able] to make things right. Always insist on speaking to management.
I would add a general comment about reservations at new hospitality venues, be they restaurants, attractions or hotels. Don't expect your experience to be seamless perfection. As a more mature customer and patron, I've seen it all. Of course employees should be adequately trained and prepared. Of course, customers have a right to honesty and consideration. Of course the venue's promotional enticements should be accurate. Of course customers have a right to expect their concerns and issues are addressed properly. But in the real world, there will be disappointments and problems during soft openings.
Dom, I'm surprised at your naivety as you seem well traveled. Lesson learned? I'm pleased to read that the hotel responded to your communication and offered compensation. That's another lesson for patrons and guests. If a hotel doesn't perform as promised, let management know. Desk clerks are not usually motivated [or able] to make things right. Always insist on speaking to management.
Anyway, I know life happens, it's not such a big deal at the end. Even though far from my expectations, thanks to the unique nature of the Flight Centre building I still had a nice experience and their response to my complaint letter was swift and I did not even expect a full refund. So, let's hope for the best for them.
Oct 15, 2019, 7:03 am
#35
Join Date: Sep 2002
Location: USA
Posts: 165
Just left a stay at TWA Hotel. Let's just say it's the hotel equivalent of the current US administration. What a s**tshow. It's been open a few months and the red carpet is stained with who knows what, gum, and worse. Why any hotel would pick a monochromatic carpet capable of showing all imperfections puzzles me. The horrible food and bev choices match the horrible service. Avoid this place like the plague.
Oct 16, 2019, 4:17 am
#36
Join Date: Sep 2004
Location: SYD
Programs: UA Premier Gold (*G), IHG Platinum & Hyatt Discoverist
Posts: 1,456
Just left a stay at TWA Hotel. Let's just say it's the hotel equivalent of the current US administration. What a s**tshow. It's been open a few months and the red carpet is stained with who knows what, gum, and worse. Why any hotel would pick a monochromatic carpet capable of showing all imperfections puzzles me. The horrible food and bev choices match the horrible service. Avoid this place like the plague.
I visited the hotel last week before my flight and loved seeing the architecture of the TWA terminal, with my sole interaction being with the friendly staff at the gift shop.