Go Back  FlyerTalk Forums > Community > Trip Reports
Reload this Page >

updated Air France Affaires (J) meal service

updated Air France Affaires (J) meal service

Old Dec 13, 09, 7:53 am
  #1  
Original Poster
 
Join Date: Aug 2006
Location: BOS
Posts: 275
updated Air France Affaires (J) meal service

This is not so much a whole trip report rather a report on the updated Air France meal service.

In the context of maintaining customer loyalty and, in my opinion, playing catch up with regards to the competition, Air France has made a heavy investment and updated its Premiere and Affaires meal service. The meal service started on December 1st.

The meal services here are for BOS – CDG and CDG – BOS, flown in the first week of December.

The updates for flights from Paris include :
A new paper menu (see scans below)
addition of a mise en bouche
the new “surf and turf” appetizer
addition of a green salad
4 choices of hot dishes vs. 3 previously
new presentation of cheese (with only 2 pieces now)
new presentation of dessert : 3 miniature desserts on a small tray, no more “cookies”
tea + coffee at the same time as dessert

Without further ado, here are the photos.

BOS – CDG

Aperitif + amuse-bouche


Champagne foie gras terrine, poached shrimp with mayonnaise cream sauce, coconut and fig chutney on cranberry raisin bread (it was not the champagne foie gras and the bread was a raisin bread, but all in all good although I don’t care for shrimp) // the baguette was good

Dessert and cheese are served on the tray at the same time for the departures from the East coast

A small detail to note : the tray is new as well with a chic anti-skid liner which is incorporated on the tray and sports the new AF “crevette” (you would only notice this if you look under the linen liner)


Salmon in filo crust with saffron sauce and mixed vegetables


Detail of the new bread / cheese dish with the new AF “crevette”


Continental breakfast (with a beautiful double espresso graciously brought to my seat)


CDG – BOS


Aperitif + amuse-bouche


Duck foie gras, salmon confit with vegetable brunoise and crisp vegetables (the vegetables weren’t so « crisp » but the salmon confit was full of flavor) /// the green salad is a new addition as well / it can be eaten at any time


Pan-seared veal, zucchini julienne with olive oil and eggplant caviar (you can tell the veal was over heated, but otherwise not so bad) /// note the cheese and the new tray


Dessert : blackberry sorbet, trio of desserts : pineapple verrine, orange-chocolate entremets with dried fruits, pistachio macaron, earl grey Fauchon tea


Light meal : vegetables with curry and lemon, marinated salmon canapé, savory tomato-almond macaroon, fresh fruit (I ate only the oranges)


My thoughts :

I like the new menu. Simple, classy. Though they could be more specific on the BOS – CDG menu by printing exactly what the cheese and dessert are ! On the CDG – BOS menu they mention “ice cream” but there is only sorbet.

I think the addition of the amuse- bouche and the more copious appetizer is good. I really like the new bread dish with the new “crevette” and even though they’re plastic, I like the look of the new cheese and dessert trays. Apparently the new china in Premiere is quite nice.

Although the addition of the mise en bouche is nice, the aperitif is now done with carts instead of the service table, the same used for the desser t service. Seriously, carts have no place in the cabin in First and Business. Not even the US companies use carts in their premium cabins.

I don’t think the cookies served with the sorbets should have been taken away … perhaps with some feedback they might be re-introduced ?

I still don’t understand why the cheese is served at the same time as the hot dish. This does not go well with AF wanting to provide an authentic French restaurant meal service. The two pieces of cheese is more logical, since the 3rd piece was always a “blue cheese”, which most people including myself robably did not eat.

There has clearly been a lot of investment put into this revamp ; time, money and reflection. I suppose now it is up to the cabin crews to stand behind it and I sure hope they do.



scans of the menus


new cover




BOS – CDG “dinner”


CDG – BOS “lunch”



“Today’s suggestions” from CDG in English


CDG – BOS “light meal”


Beverage list


Air France’s sommelier




Champagne / wine list
airchristophe is offline  
Old Dec 13, 09, 8:21 am
  #2  
FlyerTalk Evangelist
 
Join Date: Oct 2000
Posts: 11,638
Originally Posted by airchristophe View Post
I still don’t understand why the cheese is served at the same time as the hot dish. This does not go well with AF wanting to provide an authentic French restaurant meal service.
Nor does butter in plastic tubs.

Johan
johan rebel is offline  
Old Dec 13, 09, 8:33 am
  #3  
 
Join Date: Feb 2002
Location: Agoura Hills, CA USA
Posts: 2,581
great pics
RTW4 is offline  
Old Dec 13, 09, 8:57 am
  #4  
 
Join Date: Jun 2005
Posts: 8,527
Good report. With the addition of the green salad, surf n turf, advertized ice cream and coffee with dessert, the endless cultural capitulation turning Air France into an American company takes another important step. Your glasses of what looked like Coca-Cola were an appropriate illustration of this.

I have always found the two leaves of lettuce served with the foie gras with its own bottle of vinaigrette cruel as it only gave one the desire for a bit of salad without actually delivering on the promise.

Will miss the blue cheese as it gave me an excuse to have a glass of port before my armagnac. Still cannot understand why they cannot bring the cheese later, especially since those of us who enjoy a second glass of wine or something with the cheese are forced to fight for the attention of the FA rather than them providing attentive service.

Still a rather ho-hum, supermarket-ish selection of wines...
Klm is Dead - Long Live KLM is offline  
Old Dec 13, 09, 10:13 am
  #5  
 
Join Date: Nov 2009
Location: NYC
Programs: Amex Plat, CX Gold, VA Gold, BA paeon, VS rabble, NZ A$ bru
Posts: 235
Useful TR, thanks -- an improvement, but there's still much room for more!
ThatJohn is offline  
Old Dec 13, 09, 3:47 pm
  #6  
1P
 
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.8MM 1K , DL working my way up, HHonors Gold, Marriott Gold, BW Plat, Hertz #1 Gold PC, Avis Preferred
Posts: 3,041
Some of these wnes are available at Waitrose at knockdown prices. For example, the champagne at 50% off.
1P is offline  
Old Dec 13, 09, 4:21 pm
  #7  
 
Join Date: Feb 2007
Programs: BAEC GGL, Air Canada SE100K, AA Lifetime Gold, SPG Platinum, Fairmont Presidents Club
Posts: 78
Originally Posted by Klm is Dead - Long Live KLM View Post
Good report. With the addition of the green salad, surf n turf, advertized ice cream and coffee with dessert, the endless cultural capitulation turning Air France into an American company takes another important step. Your glasses of what looked like Coca-Cola were an appropriate illustration of this.
I fly Air France from Montreal to Paris and connect to points beyond probably three to five times a year (above my regular flying on BA and other carriers) and I, for one, would never suggest that AF is turning into an American company. Unlike my experience with American air carriers, Air France's employees still have no ability to claim ownership over problem solving for issues that come up from time to time which affect passengers. That inability strikes me as a most European characteristic and I would most certainly welcome AF becoming more "American" in that regard.

Sometimes a Coca-Cola is just a Coca-Cola, without a side serving of "endless cultural capitulation".
AmericanMontrealer is offline  
Old Dec 14, 09, 6:21 am
  #8  
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
 
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GfL+CCR, Aclub Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 24,626
Originally Posted by 1P View Post
Some of these wnes are available at Waitrose at knockdown prices. For example, the champagne at 50% off.
Actually, Waitrose offers 50% off on much better versions of the Duval Leroy such as the blanc de blanc and the 1er cru!
orbitmic is offline  
Old Dec 14, 09, 9:05 am
  #9  
 
Join Date: Mar 2005
Location: ORD MDW
Programs: AA, UA, DL , IHG Plat, Bonvoy Gold - 2009 FT Fantasy Football Champion
Posts: 6,561
The salmon confit does not look appealing, but the taste is what matters.
Nice report!
sobore is offline  
Old Dec 14, 09, 6:05 pm
  #10  
FlyerTalk Evangelist
 
Join Date: Feb 2007
Location: Los Angeles / Basel
Posts: 24,772
Originally Posted by Klm is Dead - Long Live KLM View Post
Good report. With the addition of the green salad, surf n turf, advertized ice cream and coffee with dessert, the endless cultural capitulation turning Air France into an American company takes another important step. Your glasses of what looked like Coca-Cola were an appropriate illustration of this...
Didn't get enough in OMNI?

--

Great trip report OP. I agree with the rest of KLM's comments and am disappointed in both the selection and presentation of the food.
MatthewLAX is offline  
Old Dec 16, 09, 12:56 am
  #11  
 
Join Date: Jul 2001
Location: ORD/NYC
Programs: AS MVP 75K; UA Plat MM; Hyatt Globalist; Starwood, Marriott, Hilton Gold.
Posts: 5,186
Thanks, OP! Looks good!
Buster CT1K is offline  
Old Dec 16, 09, 1:18 am
  #12  
 
Join Date: Nov 2008
Location: Johannesburg, South Africa
Programs: Mucci, FB Silver., Skywards, MK Kestrel Flyer, BA Gold, M&M FF, UU Capricorne, HH Gol
Posts: 676
Thanks OP. Will be experiencing this myself 21st Jan CDG-MRU. Hope it's as good as this looks.
flyphilrun is offline  
Old Dec 16, 09, 4:45 pm
  #13  
 
Join Date: Jun 2004
Location: Los Angeles
Programs: AA EXP
Posts: 626
Great Pics. Thanks for the TR!
exc3ll is offline  

Thread Tools
Search this Thread