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-   -   updated Air France Affaires (J) meal service (https://www.flyertalk.com/forum/trip-reports/1026934-updated-air-france-affaires-j-meal-service.html)

airchristophe Dec 13, 09 7:53 am

updated Air France Affaires (J) meal service
 
This is not so much a whole trip report rather a report on the updated Air France meal service.

In the context of maintaining customer loyalty and, in my opinion, playing catch up with regards to the competition, Air France has made a heavy investment and updated its Premiere and Affaires meal service. The meal service started on December 1st.

The meal services here are for BOS – CDG and CDG – BOS, flown in the first week of December.

The updates for flights from Paris include :
A new paper menu (see scans below)
addition of a mise en bouche
the new “surf and turf” appetizer
addition of a green salad
4 choices of hot dishes vs. 3 previously
new presentation of cheese (with only 2 pieces now)
new presentation of dessert : 3 miniature desserts on a small tray, no more “cookies”
tea + coffee at the same time as dessert

Without further ado, here are the photos.

BOS – CDG
http://lh4.ggpht.com/_j2EQ_qLSeBE/Sy...0/DSC_0001.JPG
Aperitif + amuse-bouche

http://lh5.ggpht.com/_j2EQ_qLSeBE/Sy...0/DSC_0006.JPG
Champagne foie gras terrine, poached shrimp with mayonnaise cream sauce, coconut and fig chutney on cranberry raisin bread (it was not the champagne foie gras and the bread was a raisin bread, but all in all good although I don’t care for shrimp) // the baguette was good

Dessert and cheese are served on the tray at the same time for the departures from the East coast

A small detail to note : the tray is new as well with a chic anti-skid liner which is incorporated on the tray and sports the new AF “crevette” (you would only notice this if you look under the linen liner)

http://lh6.ggpht.com/_j2EQ_qLSeBE/Sy...0/DSC_0008.JPG
Salmon in filo crust with saffron sauce and mixed vegetables

http://lh5.ggpht.com/_j2EQ_qLSeBE/Sy...0/DSC_0009.JPG
Detail of the new bread / cheese dish with the new AF “crevette”

http://lh4.ggpht.com/_j2EQ_qLSeBE/Sy...0/DSC_0011.JPG
Continental breakfast (with a beautiful double espresso graciously brought to my seat)


CDG – BOS

http://lh4.ggpht.com/_j2EQ_qLSeBE/Sy...0/DSC_0100.JPG
Aperitif + amuse-bouche

http://lh6.ggpht.com/_j2EQ_qLSeBE/Sy...0/DSC_0103.JPG
Duck foie gras, salmon confit with vegetable brunoise and crisp vegetables (the vegetables weren’t so « crisp » but the salmon confit was full of flavor) /// the green salad is a new addition as well / it can be eaten at any time

http://lh4.ggpht.com/_j2EQ_qLSeBE/Sy...0/DSC_0105.JPG
Pan-seared veal, zucchini julienne with olive oil and eggplant caviar (you can tell the veal was over heated, but otherwise not so bad) /// note the cheese and the new tray

http://lh3.ggpht.com/_j2EQ_qLSeBE/Sy...0/DSC_0113.JPG
Dessert : blackberry sorbet, trio of desserts : pineapple verrine, orange-chocolate entremets with dried fruits, pistachio macaron, earl grey Fauchon tea

http://lh3.ggpht.com/_j2EQ_qLSeBE/Sy...0/DSC_0135.JPG
Light meal : vegetables with curry and lemon, marinated salmon canapé, savory tomato-almond macaroon, fresh fruit (I ate only the oranges)


My thoughts :

I like the new menu. Simple, classy. Though they could be more specific on the BOS – CDG menu by printing exactly what the cheese and dessert are ! On the CDG – BOS menu they mention “ice cream” but there is only sorbet.

I think the addition of the amuse- bouche and the more copious appetizer is good. I really like the new bread dish with the new “crevette” and even though they’re plastic, I like the look of the new cheese and dessert trays. Apparently the new china in Premiere is quite nice.

Although the addition of the mise en bouche is nice, the aperitif is now done with carts instead of the service table, the same used for the desser t service. Seriously, carts have no place in the cabin in First and Business. Not even the US companies use carts in their premium cabins.

I don’t think the cookies served with the sorbets should have been taken away … perhaps with some feedback they might be re-introduced ?

I still don’t understand why the cheese is served at the same time as the hot dish. This does not go well with AF wanting to provide an authentic French restaurant meal service. The two pieces of cheese is more logical, since the 3rd piece was always a “blue cheese”, which most people including myself robably did not eat.

There has clearly been a lot of investment put into this revamp ; time, money and reflection. I suppose now it is up to the cabin crews to stand behind it and I sure hope they do.



scans of the menus

http://lh4.ggpht.com/_j2EQ_qLSeBE/Sy...2/scan0001.jpg
new cover

http://lh3.ggpht.com/_j2EQ_qLSeBE/Sy...2/scan0002.jpg

http://lh6.ggpht.com/_j2EQ_qLSeBE/Sy...2/scan0003.jpg
BOS – CDG “dinner”

http://lh6.ggpht.com/_j2EQ_qLSeBE/Sy...2/scan0004.jpg
CDG – BOS “lunch”


http://lh3.ggpht.com/_j2EQ_qLSeBE/Sy...2/scan0011.jpg
“Today’s suggestions” from CDG in English

http://lh5.ggpht.com/_j2EQ_qLSeBE/Sy...2/scan0005.jpg
CDG – BOS “light meal”

http://lh4.ggpht.com/_j2EQ_qLSeBE/Sy...2/scan0006.jpg
Beverage list

http://lh5.ggpht.com/_j2EQ_qLSeBE/Sy...2/scan0007.jpg
Air France’s sommelier

http://lh3.ggpht.com/_j2EQ_qLSeBE/Sy...2/scan0008.jpg

http://lh6.ggpht.com/_j2EQ_qLSeBE/Sy...2/scan0009.jpg
Champagne / wine list

johan rebel Dec 13, 09 8:21 am


Originally Posted by airchristophe (Post 12976634)
I still don’t understand why the cheese is served at the same time as the hot dish. This does not go well with AF wanting to provide an authentic French restaurant meal service.

Nor does butter in plastic tubs.

Johan

RTW4 Dec 13, 09 8:33 am

great pics

Klm is Dead - Long Live KLM Dec 13, 09 8:57 am

Good report. With the addition of the green salad, surf n turf, advertized ice cream and coffee with dessert, the endless cultural capitulation turning Air France into an American company takes another important step. Your glasses of what looked like Coca-Cola were an appropriate illustration of this.

I have always found the two leaves of lettuce served with the foie gras with its own bottle of vinaigrette cruel as it only gave one the desire for a bit of salad without actually delivering on the promise.

Will miss the blue cheese as it gave me an excuse to have a glass of port before my armagnac. Still cannot understand why they cannot bring the cheese later, especially since those of us who enjoy a second glass of wine or something with the cheese are forced to fight for the attention of the FA rather than them providing attentive service.

Still a rather ho-hum, supermarket-ish selection of wines...

ThatJohn Dec 13, 09 10:13 am

Useful TR, thanks -- an improvement, but there's still much room for more!

1P Dec 13, 09 3:47 pm

Some of these wnes are available at Waitrose at knockdown prices. For example, the champagne at 50% off.

AmericanMontrealer Dec 13, 09 4:21 pm


Originally Posted by Klm is Dead - Long Live KLM (Post 12976814)
Good report. With the addition of the green salad, surf n turf, advertized ice cream and coffee with dessert, the endless cultural capitulation turning Air France into an American company takes another important step. Your glasses of what looked like Coca-Cola were an appropriate illustration of this.

I fly Air France from Montreal to Paris and connect to points beyond probably three to five times a year (above my regular flying on BA and other carriers) and I, for one, would never suggest that AF is turning into an American company. Unlike my experience with American air carriers, Air France's employees still have no ability to claim ownership over problem solving for issues that come up from time to time which affect passengers. That inability strikes me as a most European characteristic and I would most certainly welcome AF becoming more "American" in that regard.

Sometimes a Coca-Cola is just a Coca-Cola, without a side serving of "endless cultural capitulation".

orbitmic Dec 14, 09 6:21 am


Originally Posted by 1P (Post 12978763)
Some of these wnes are available at Waitrose at knockdown prices. For example, the champagne at 50% off.

Actually, Waitrose offers 50% off on much better versions of the Duval Leroy such as the blanc de blanc and the 1er cru! ;)

sobore Dec 14, 09 9:05 am

The salmon confit does not look appealing, but the taste is what matters.
Nice report!

MatthewLAX Dec 14, 09 6:05 pm


Originally Posted by Klm is Dead - Long Live KLM (Post 12976814)
Good report. With the addition of the green salad, surf n turf, advertized ice cream and coffee with dessert, the endless cultural capitulation turning Air France into an American company takes another important step. Your glasses of what looked like Coca-Cola were an appropriate illustration of this...

Didn't get enough in OMNI?

--

Great trip report OP. I agree with the rest of KLM's comments and am disappointed in both the selection and presentation of the food.

Buster CT1K Dec 16, 09 12:56 am

Thanks, OP! Looks good!

flyphilrun Dec 16, 09 1:18 am

Thanks OP. Will be experiencing this myself 21st Jan CDG-MRU. Hope it's as good as this looks. :)

exc3ll Dec 16, 09 4:45 pm

Great Pics. Thanks for the TR!


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