FlyerTalk Forums - You Write Complaints, But Do You Write Compliments

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- - You Write Complaints, But Do You Write Compliments (https://www.flyertalk.com/forum/travelbuzz/578365-you-write-complaints-but-do-you-write-compliments.html)

Standby, what a great idea

Last summer I wrote a review for tripadvisor of a restaurant where I had a wonderful experience, Bradley Ogden's at Caesar's Palace, where the chef made up a special tasting menu for our party. I wish I had thought to send a copy to the management, so that the staff could be properly thanked. I didn't even think of it and it would be so easy to do!

Quote:

Originally Posted by Standby4321

With hotels, I frequently write reviews on Tripadvisor. When I am giving a place a great review, I send the link to the hotel manager and I try to name particularly stellar empoyees if I feel they should be singled out. I frequently hear back from hotel managers who appreciate sharing the compliments because they help employees to stay motivated when they know their good work is being recognized. I rarely send complaints unless I really feel short-changed.

I've only complained twice and it was because in both cases, the airline knew of a maintenance problem and still dropped the ball when handling existing check-ins. Both times, they've taken good care of me.

I've written at least twice as many complimentary letters - normally with regards to the flight crew in what I consider challenging flying conditions.