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-   -   Sunship1 SUX ORD-CUN NOT!! (https://www.flyertalk.com/forum/travelbuzz/424675-sunship1-sux-ord-cun-not.html)

louisev1 Apr 22, 2005 9:35 am

Sunship1 SUX ORD-CUN NOT!!
 
WARNING WARNING WARNING
Sunship1 Air has CANCELLED flights from ORD-CUN.
I had tix in May & was left a message that Flights from O'Hare Chicago are CANCELLED.
I tried to call back to find out what's going on & "they have to call me back".
Thank Goodness I paid with my AMEX card.
For those of you in the know, if I can find my own fare, am I entitled to any sort of compensation from Sunship1?
On their message they offered me a flight on a different day(not possible) out of ROCKFORD (2 hours away, not an option)
A full refund, or another carrier out of ORD, but most likely a different date.(Again, not an option)

louisev1 Apr 22, 2005 4:25 pm

Sunship1 Fly by Night
 
Just an FYI if anyone cares.
Sunship decided to not look for any alternate flights for the passengers they have inconvenienced. I am forced to accept a full refund & find another flight at this late date on my own. Good thing I called an agent I know asap. I now have to go all the way to MDW which is quite a hassle for me to get to. So much for customer service..

auher Apr 23, 2005 8:36 am

By giving you that refund, they more than exceed what they must do. You should be glad, and walk away.

That is the risk with booking with a carrier (that even I as a lifetime Chicago resident) that no one has ever heard of.

-A


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