Pleasant TSA Experience
 

Travelling out of the Port Columbus International Airport in Columbus, OH this past weekend, I had a very pleasant experience with the TSA. On a busy Saturday morning at 7:30 when security lines could easily have mounted to epic lengths, I experienced almost no delay. They were ready to take my bag at the bomb scanner. I went through the metal detector with very minmal delays and my laptop and carry-on caused no problems. Everyone was friendly and treated me with respect and recognized that I too, am a human being. They chatted with little kids about where they were going, and laughed with pilots, and at the same time they were able to ensure a very secure situation that made me feel safe. Thank you very much to every TSA employee in Columbus for adding to my very pleasant weekend. Keep up the good work! And the rest of you TSA employees should take a trip to Columbus sometime and see how a pleasant and efficient security experience works.

Port Columbus isn't bad. There are a couple of things they could do to improve, but they are among the better: things move along pretty briskly, the folks have reasonably polite demeanor, etc.

The improvements I'd suggest for Port Columbus are:

• For the occasions when there is a big line, some line-control measures would be nice (i.e. tensabarriers with the "5 minutes from here" signs, etc.)
• They're one of the remaining places where selectees and non-selectees are mixed together -- if we have to fuss with our bags, shoes, etc. to get through the xray, we should be able to put our boarding pass away first.
• Their handling of the elite status line is a little misguided (again, comes back to that lack-of-line-control thing.)

--Laird