Hotel housekeeping
 

Returned to my room about midnight Sunday, discovered the sheets were 1 foot short of the end of the bed. What was the housekeeper thinking? Perhaps that I was short and wouldn't notice?

Called housekeeping and someone arrived with two duvet covers, which worked after I remade the bed.

Same person left newspaper trash and a used pillowcase in the room. Previous visit it was Fritos on the bathroom floor to greet my arrival, and wine glasses that never got washed after we used them. Should I be tipping more?

Really like this hotel (Park Hyatt SF) for Priceline price, location, and front desk staff, but am getting concerned about sanitation.

Should I write politely to the manager or to whatever the head of housekeeping is called?


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lili
shopping her way to first class

Definitely. You will be doing the hotel a favor. There may have been a REASON for the poor service you experienced (hotels are scaling back plenty on staff) but there is no EXCUSE. And a bad reputation is the last thing they need. Regardless of what you paid for the room, the type of carelessness you describe is unacceptable. As for the tip - well, it should be based on your satisfaction with the service. End sermon.

Hi Lili,

This same thing happened to me at the Toronto Airport Courtyard by Marriott (?or was it the Excalibur in Las Vegas?) last week. I thought it was exceptionally strange.

The sheets were neat and snug...but about a foot short of the end of the bed. Since I was only there for a few hours (early morning flight), I didn't say anything or ask any questions.

Anyone else had this happen?

Later,
Tim in Hollywood


[This message has been edited by Tim in Hollywood (edited 01-21-2003).]

Same thing happened to me at the Westin in Seattle.

I came back to the room one afternoon, and found chips all over the entrance. The door was also "cracked" open with the privacy latch holding it open.

I was quite upset. I called hotel management and security, and they couldn't figure out who had left the chips in the room.

Why do hotel staff crack doors open on rooms that have guests belongings in them?? This is one of the main reasons I always end up locking my luggage and taking my vaulables with me even if I leave the room for half an hour...

The room had two extra-long double beds. The other bed was properly made.

Is there such a thing as a bottom sheet, and perhaps a shorter top sheet?

Am sure the sheets were also short the previous night, as within minutes the bed was totally untucked and a complete mess. I cocooned in the comforter and overlooked it.

Am I wrong in thinking no matter the hour, the hotel staff should have remade the bed for me rather than just dropping off duvet covers?

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lili
shopping her way to first class

No. The bulk of the cost of the hotel room is having someone to clean and keep after it for you. You should have complained to their corporate headquarters and received a refund or something. That's inexcusable.