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'Hello, Internet?'
Her task seems simple enough: Find a flight from New York to San Antonio, using an automated telephone system that responds to the human voice. The caller, however, quickly confronts a ticket of misunderstanding. "I think you said 11 o'clock, is that correct?" a recorded voice says. "Say yes or no." When the caller responds with "correct," deviating from the instructions, the voice says, "Sorry, I didn't understand."
http://www.washingtonpost.com/wp-dyn...2000Oct15.html |
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