The Price of Pain. Airlines calculate what your misery is worth
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The Price of Pain. Airlines calculate what your misery is worth
Todays WSJ has an interesting/amusing article dealing with things ranging from dead dogs to lost luggage and how the airlines decide to deal with it. It includes a table of comparison among US carriers.
http://wsj.com or www.dowjones.com
http://wsj.com or www.dowjones.com