Is third party booking of basic economy flights really a problem?
 

Traditionally I try my hardest to book direct whenever I can - hotels, cars, air. Being directly in the vendor’s system with your payment often incentivizes the vendor to work with you. Book through any if the third party sites often gets you a “I wish we could help, but it was booked through [booking/travelocity/priceline] so you’ll have to talk with them. Sorry. Next in line. “

With CC companies pushing most of their bonuses through their captured portals these days, I have to decide what service I’d be happy getting shafted on should travel go sideways. Which brings me to my question:

Is there really any down side to booking a basic economy airfare ticket through a portal? Here’s my reasoning: once you have a record locator, you’re in the Airlines system (with a scarlet N on you itinerary, or whatever counts as steerage for your carrier). They are responsible under regulations to get you to your destination and compensate you if they screw up and can’t weasel out of it. But, with a basic economy seat, you are nothing. You are less than nothing. You board last. You aren’t getting a sniff at any refund, even if the plane explodes (due to an event out of their control), and if you do arrive the in-flight crew will greet you with a sneer and a parting “get a real ticket next time, loser” look as you deplane from your seat at 46E, clutching your personal item and smelling of kerosene, de-icing agent, and lavatory aroma.

Is there a case where having purchased the absolute cheapest of cheap fares will get you better service by buying direct vs purchasing through [shivers] the Hopper-run portal at Capital One?

The main drawback is not understanding the restrictions that come with basic economy, because the third party website doesn't make them clear. If you know what you're getting into, I can't think of any reason it would be an issue.

Once you're on the plane. No, there is no difference at all. And if you don't need to change or cancel your reservation and you don't run in to any issues on your travel day then there's also no difference. The differences show up when something goes wrong. If things go sideways for whatever reason people who booked directly with the airline are going to have an easier time getting help and getting to their destination than people who booked third party.

Overzeetop , for travel to, from, or within the United States, you are entitled to a full refund if your flight is cancelled -- regardless of the reason or where you bought your ticket, even on Basic Economy tickets:

https://www.transportation.gov/indiv...ection/refunds

("Cancelled Flight – A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.")

In addition, passengers with elite status in an airline's FFP or its associated global alliance might enjoy certain elite benefits even when flying on a Basic Economy ticket. AA, for example, still allows BE passengers with elite status to use priority check-in lines, check one or more pieces of baggage for free, select a Main Cabin Extra (extra-leg-room) seat for free, and board earlier than non-elite passengers.

In reality, if your flight is cancelled the refund goes to the third party, which there have been some reports that they hold it as a credit only for use with them, or make you specifically request it from them.

:tu:

The DOT summary linked above does talk about getting a refund for a cancelled flight if one booked through a travel agency.

This really gets to the crux of the question. Quite honestly, the cost of most BE flights is so small that a refund is almost a trivial matter compared to actually getting to you destination in a timely fashion. And the last few rough travel days I've run into recently, I've heard zero comments from CS gate agents about direct vs 3rd party booking, just getting people onto new flights to get them where they're going. Going sideways doesn't actually seem to matter for ticketed air travel - again, basic economy only; not a creditable/refundable class that might see value in re-use later if voluntarily abandoned for alternate travel means.

My initial post was musing over United's basic offerings, but I remember that last year I mistyped my wife's name on a LoganAir (admittedly not NA) basic ticket and it was cheaper to buy her a new ticket on the day of travel than to pay the ticket-alteration fee. Didn't matter that I'd booked direct, so it wouldn't have mattered if I'd used a CC portal.

the main difference to me is when you want to make voluntary changes. e.g. with aa, you get some credits back if you cancel a basic booked directly, but that is not possible if through 3rd party

I've sometimes noticed the opposite to be true - for example Priceline will sometimes (inconsistently) provide free cancellation for >24 hours (I have seen up to 100 hours) so I will sometimes use Priceline over booking directly if I need >24 hours to finalize my plans.

My joke about third-party booking sites for years has been that if they didn't work, Travelocity/Expedia/Orbitz/Kayak/Priceline/whatever wouldn't all be billion-dollar businesses.....BUT it's when you hit a snag that things can get weird some (very small) percentage of the time. Having never booked BE myself, I agree with the above sentiment that you're essentially compounding risk factor in "that" particular scenario, when you may otherwise have booked direct for BE or booked a regular economy ticket through the site.

On the flip side, as stated, I could see the policies of a given site actually giving more/better flexibility in certain cases where a refund is required, so that's an interesting bit I had never considered!

As with any BE booking, if you know what you're booking, and the savings are worth the risks and rigidity of said fare, I don't see a "problem" or "risk" materially worse than regular bookings.