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New DOT rule vs EU261
The DOT announced new rules regarding flight delays and cancelations here. Would be worth discussing how this compares with EU261 compensation. One thing jumps out immediately. Unlike EU261 where you have to ask for the compensation, the DOT rule stipulates that compensation should be automatically issued. There may be other noteworthy similarities/contrasts.
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Originally Posted by Dave_US
(Post 36184674)
The DOT announced new rules regarding flight delays and cancelations here. Would be worth discussing how this compares with EU261 compensation. One thing jumps out immediately. Unlike EU261 where you have to ask for the compensation, the DOT rule stipulates that compensation should be automatically issued. There may be other noteworthy similarities/contrasts.
Lower down in the fact sheet , it does refer to _proposed_ new rules requiring compensation and mandatory amenities, which would be closer to the EU261 requirements if they were to go into effect. Does anyone know when the rules finalized today go into effect? I could not find that info in the fact sheet. |
Originally Posted by saunders111
(Post 36184714)
Does anyone know when the rules finalized today go into effect? I could not find that info in the fact sheet.
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New DOT rule for delayed flight refunds after 3/6 hours
New DOT rule for delayed flight refunds after 3 hour for domestic, 6 hours for international. |
Originally Posted by saunders111
(Post 36184714)
I think you might be misinterpreting the new rules a bit. Based on the fact sheet, I think the new rules require prompt and automatic _refunds_ (Not _compensation_ a la EU261) to the original form of payment in the case of canceled or significantly delayed flights.
Lower down in the fact sheet , it does refer to _proposed_ new rules requiring compensation and mandatory amenities, which would be closer to the EU261 requirements if they were to go into effect. Does anyone know when the rules finalized today go into effect? I could not find that info in the fact sheet. So to me, it reads like there will be something akin to EU261 for the reroute/refund portion. |
Originally Posted by DenverBrian
(Post 36184802)
ABC News reported that airlines will have six months to implement.
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https://www.transportation.gov/brief...efunds-airline
Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability. Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight. Other get "free" baggage due to status or holding a particular credit card The final rule improves the passenger experience by requiring refunds to be:
People outside of USA can buy tickets that can include a USA airline. Oneworld alliance has RTW tickets that can include USA airlines, flights to USA and/or flights from USA. The requirement "must automatically issue refunds without passengers having to explicitly request" would create chaos. If the RTW ticket auto cancel mid trip because of a 3:00hr delay would be hopeless and cause the passenger a massive increase in total trip cost. The rules seem not to have EU extraordinary exceptions. Say with a massive storm or similar the airlines would still need to pay out. Airfares could rise the cover that. But cancelling-refund after 3hr could be a windfall for the airlines. After a storm(3hr) airlines cancel-refund all tickets, as required. Then raise fares 100% 200% 500% in the recovery, instead putting them on the next available flight, with no extra cost from the passenger. The proposed rules are very USA domestic airline/flight centric. No consideration of how the international air travel market operates. And that many 1000's of people travelling by air in USA do not directly pay a USA airline. |
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FT thread --> https://www.flyertalk.com/forum/trav...-vs-eu261.html
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There already seems to be a lot of misinterpretation of the new guidelines-- I've read several (admittedly dodgy) internet sources that are stating that a 3+ hour delay will qualify for a full refund AND rebooking to the next available flight. I hope the actual rules are clear by the time they go into effect or there will be a lot of people that take the $ and then find themselves stranded.
I've also read (from less dodgy sources) that the 3+ hour refund will occur ONLY IF the passenger chooses refund vs. rebooking, and cancellation/refund will not happen automatically after a 3+ hour delay. The "refund without request" is in reference to airlines defaulting to airline credit vs. refund to method of payment, and not that the airline will cancel and refund the flight without consent from the passenger. |
Originally Posted by Mwenenzi
(Post 36186763)
The requirement "must automatically issue refunds without passengers having to explicitly request"[color=#000000] would create chaos. If the RTW ticket auto cancel mid trip because of a 3:00hr delay would be hopeless and cause the passenger a massive increase in total trip cost.
If you want to travel - which would typically be the case if you're on a RTW ticket - you won't get an automatic refund and your ticket won't "auto-cancel"; instead, you'll accept the alternative transportation (or work with them to get a "better" alternative transportation) so you can continue your journey. |
Originally Posted by Dave_US
(Post 36184674)
Unlike EU261 where you have to ask for the compensation, the DOT rule stipulates that compensation should be automatically issued.
Originally Posted by irishguy28
(Post 36189414)
You seem to have missed the statement that " Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered."
If you want to travel - which would typically be the case if you're on a RTW ticket - you won't get an automatic refund and your ticket won't "auto-cancel"; instead, you'll accept the alternative transportation (or work with them to get a "better" alternative transportation) so you can continue your journey. |
Congress May Cancel Your Automatic Flight Refunds
"four congressional lawmakers overseeing aviation policy began advancing legislation that includes a provision potentially reimposing those cumbersome processes on passengers, according to the bill text reviewed by The Lever." "The lawmakers are four of the six largest congressional recipients of campaign cash from the airline industry in the current election cycle, according to data from the government transparency group OpenSecrets." https://www.levernews.com/congress-m...light-refunds/ |
Some people might want credits instead of a refund. A business traveler booked in F and downgraded to Y might prefer credit for the fare difference rather than their company getting a refund
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Originally Posted by Mwenenzi
(Post 36186763)
https://www.transportation.gov/brief...efunds-airline
People outside of USA can buy tickets that can include a USA airline. Oneworld alliance has RTW tickets that can include USA airlines, flights to USA and/or flights from USA. The requirement "must automatically issue refunds without passengers having to explicitly request" would create chaos. If the RTW ticket auto cancel mid trip because of a 3:00hr delay would be hopeless and cause the passenger a massive increase in total trip cost. The rules did not instruct the airlines to issue refunds instead of reaccommodating the disrupted passengers.
Originally Posted by Mwenenzi
(Post 36186763)
The proposed rules are very USA domestic airline/flight centric. No consideration of how the international air travel market operates. And that many 1000's of people travelling by air in USA do not directly pay a USA airline.
See this 272 pages doc for reference: DOT-OST-2022-0089-5341_attachment_1.pdf |
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