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-   -   US DOT Complaint Timeline (https://www.flyertalk.com/forum/travelbuzz/2139088-us-dot-complaint-timeline.html)

Denguin Oct 22, 2023 3:34 am
US DOT Complaint Timeline
 
Hey all - had an issue with an airline that unfortunately I was unable to resolve directly.

Has anyone recently gone through the US DOT complaint process, and be able to share an approximately timeline? My issue involves a monetary amount that has a finite expiry, so I'm wondering whether to utilize it prior to resolution, or continue to wait.

Filed back at the beginning of August, and have yet to hear back.

Thanks!

TWA884 Oct 23, 2023 5:21 pm
No personal experience, however:

Air Travel Complaints Process
Filing a complaint with an airline or a ticket agent.
  • DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them (30 days for disability-related complaints).

cblaisd Oct 23, 2023 6:17 pm
Filed mine late July. Zero response

Denguin Oct 24, 2023 12:12 am
Originally Posted by TWA884 (Post 35688531)
No personal experience, however:
Thanks - I saw that, but it seems first the case needs to be reviewed by the DOT prior to forwarding to the airline. I'm not quite at that stage yet, it seems, so have much longer to go.


Originally Posted by cblaisd (Post 35688661)
Filed mine late July. Zero response
Thanks for the datapoint. Not exactly what I wanted to hear, but I guess it seems I am not alone. Good luck!

Denguin Jan 5, 2024 11:17 pm
Originally Posted by cblaisd (Post 35688661)
Filed mine late July. Zero response
Just an update - turns out the DOT forwarded my complaint to the airline on November 2nd (2.5 months after filing). They did not notify me of this. The airline has yet to respond, despite 60 days elapsing... however, the DOT did follow-up on my behalf a couple of days ago, which is when I found out the above.

Hope you got your complaint sorted.

NYC2SGN Aug 8, 2024 2:56 pm
I wasn't given a case number. How does one follow up with the DOT?

abcx May 12, 2025 8:14 pm
Originally Posted by NYC2SGN (Post 36439062)
I wasn't given a case number. How does one follow up with the DOT?
Same question. Anyone know?


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