catbox9

I'm currently at the Radisson Blu in Copenhagen. I typically don't ever stay in Radisson hotels, but figured I would stay here. I checked into my room and put the Do Not Disturb sign on the door and didn't think anything of it.

I am currently in my room and the phone is ringing over and over while I'm trying to work so I ignore it. Not long after there is a never-ending pounding on my door. I have the deadbolt and latch on so I know they can't enter, but the knocking won't stop. Finally I open the door and am greeted by 2 men in suits asking if everything is okay. I explain I didn't ask for them and have a do not disturb sign on my door. They explained that it was policy to check in with guests who have such a sign on the door to inquire why the sign in on the door. I try to tell them to leave but they start to get relatively hostile and we both ended up raising our voices before they finally left.

It also happens to be 10:30 PM which I would think is a bit late for such annoyance.

Is this typical?

In case it matters, I checked in yesterday, I'm leaving tomorrow and have been out and about throughout the day both days so it's not like I've been in this room without leaving for a week or something.

LAX2Anywhere

I've had a similar thing happen at a Marriott in Hong Kong.
We'd put out the Do Not Disturb sign overnight after our arrival and the left in out while we we out and about the next day.
I don't recall how long we had the sign out, but at least 24-36 hours.
Somebody for the hotel came to check that everything was OK. They were polite, we assured them everything was fine, and they left.

catbox9

I would have been okay with that because initially he said he was just trying to check on me to which I replied "I'm fine, I don't need anything and that's why the sign is there" but then he started to raise his voice and become rather aggressive. It probably didn't help that I insisted he leave and stop bothering me. I also don't appreciate the fact it's 10:30 PM. While I'm not asleep, I am perhaps old-fashioned and don't think you should bother people at that time of day.

kochleffel

Many hotels will check if the DND sign is up for 24 hours or more, and I don't mind that. Once in London, while I was ill, I left the sign up for most of a day and the housekeeper just left fresh towels outside the door, but it was less than 24 hours.

I did mind when I had checked in at 4:00 a.m. and a housekeeper barged into the room at 9:00 a.m. to yell "Just checking!"

FlyingUnderTheRadar

I typically put the DND sign on my door at the beginning of my stay and take it off when I leave. I let the front desk know that and I will let them know if I need anything. Solves lots of problems.

GUWonder

Did they perhaps see you come into the hotel with or receive a guest/visitor of the perceived opposite sex or different perceived ethnicity to you? Their actions are similar to what hotel security types in the region sometimes do in the evening hours when they are supposedly concerned about prostitution, human trafficking or drug use on premises. Maybe they went to the wrong door; or maybe there was some kind of other confusion over the room since it was noted as if it should be unoccupied or have been checked out of already by the guest but the guest hadn’t checked out.

How long was the time between the first ring on the room phone and the knock on the door this evening?

I’ve seen that fail to keep housekeeping and the front desk from bothering me at this hotel and others within 30 minutes of CPH. Even with the DND sign on and it being daytime, housekeeping and the front desk don’t always pay attention like they should. Sometimes I wanted to think it was a language misunderstanding, but the DND signs/indicators being ignored is not a language misunderstanding. Hasn’t stopped me from using the DND sign and informing the front desk to leave the room alone, but just can’t count on it working.

catbox9

Nobody else has been in my room. The calling was just prior. I have stayed in hotels literally thousands of times and placed the sign on the door every single time. I have never had someone insist I give a rationale for why nor have I ever given a hotel a heads up.

GUWonder

This definitely is not typical just because of a DND sign.

Trying to get an idea of when/why they suddenly would have you/your room under the proverbial microscope at night. What kind of room rate did you have for the stay and were there any issues about payment at any point during the stay?

How much time was there between when you last entered the hotel lobby, last opened your hotel room door, and the hotel ringing the room phone?

Sounds to me like they seemed extra eager to get a peak into what was going on in the room and were probably trying to provoke you into giving them additional excuse to check out the room or you closer, otherwise bother you, or even shopping for excuses to boot you from the property. Sorry to hear they hassled you, but unfortunately it doesn’t surprise me that it happens to some. Hopefully the hotel gives you some kind of explanation for why this hits you at 10:30pm and then you can decide on what to do from there. This is unlikely to have hit you this late in the evening just because of a DND sign still up, so hopefully you find out more about why it happened like this.

Personally, if two people come to my hotel room door at that time without me expecting them, I would be reluctant to open the door and would even consider calling 112 to get the police to check out the hotel employees/security contractors if my call down to the front desk didn’t first confirm that the hotel had sent them to my room and the purpose. And I would have already fed and be feeding the data about what was going on to someone offsite to make sure there is a trail to follow in case things go more seriously wrong upon the door being opened. With or without a key card being needed to use the elevator to get up to the rooms, questionable characters — uniformed or not — can still get onto the room floors.

catbox9

I'm here for tourist purposes so I have mostly been out of the room. I left my room at about 11:30 AM and returned at about 7 PM. The phone calls were around 10 PM and they showed up at 10:30. I had no interactions with anyone at the hotel other than checking in. I did not purchase anything at the hotel or have any meals at the hotel. I was there on a standard rate for 1 person with no breakfast. I was in a double room (or maybe king, but I think it was double bed). I can't imagine I drew any attention to myself as I made no noise at all (I never even turned the TV on or listened to any music or anything like that - I did briefly have some video calls for work but they were several hours prior and only lasted a few minutes....I can't imagine they were so loud that they drew any attention).

I checked out early, but I will be contacting the hotel. I don't want anything per se (I don't ever stay at Radisson hotels although I do have an upcoming stay with one in Svalbard) but this was quite annoying.

GUWonder

Given what you said, the hotel messed up. Perhaps they were waiting until they knew you would probably be in the room and possibly going to bed; or they either can’t or didn’t check the right hotel key card use history to see if there really was any justifiable “health check”. It’s not normal to go bother guests or anyone at 10pm just because of a DND sign.

Did you get given two room keys for the room and perhaps not activate room lights until close to 10pm? Up to at least 9pm last night in the area I had the lights off.

ovacikar

No hotel employee wants to deal with a guest found dead in the room due to a medical emergency.
DnD sign and not answering the phone likely triggered some alert.

TGarza

Maybe this is a new hotel policy to verify the room is order after the Las Vegas shooting which involved a DND sign hanging for days.

enviroian

This is a disturbing story (no pun intended). OP just curious, why wouldn't you answer the phone? A 10 second convo could have eliminated hotel security from banging on your door.

DND means DND. Don't come a knockin'.

Zeeb

I've seen hotels that will have a notice telling you that they'll stop in to your room every other day or every third day even if you have a Do Not Disturb sign posted but that's just housekeeping and it's to make sure you aren't dead or totally trashing the place. That's clearly not what happened here. I'm in agreement with the people thinking that the OP either somehow accidently triggered interest from security or someone in another room did and security knocked on the wrong door and the only reason they even mentioned the Do Not Disturb sign was because it was an easy thing to bring up. If the sign hadn't been on the door they would have been there just the same but given another reason for the knock.

david55

Maybe next time just answer the phone.