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I know I am going to enjoy this thread.. but sorry , I have some ideas myself.. but my wife is calling me..
she needs her diet mountain dew.. back soon.. |
Originally Posted by GuyIncognito
(Post 32274450)
- Timely refunds. Take the carriers to the woodshed for holding on to people's money for so long during all these cancellations. Refunds must be paid within 72 hours of request or accumulate $100 /day /ticket in fines.
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Originally Posted by GuyIncognito
(Post 32274450)
I think now IS the right time to start pushing consumer rights, but not nearly as extensive as what you're laying out. The government has no role in regulating frequent flyer programs - airlines could just as easily not offer them and continue to serve their function of providing critical transportation. So, what should the government look at?
- Minimum seat pitch and width requirements. No, we won't all end up with business-class-like legroom, but it's clear airlines will continue to squeeze people together beyond what is comfortable and arguably safe in a race to the bottom of profitability. - Required refunds on all ancillary fees when service isn't delivered. Bag delayed? You don't have to pay! - Advertised and aggregated airfares must include the cost of a seat and a carry-on bag in the bottom line total. - Timely refunds. Take the carriers to the woodshed for holding on to people's money for so long during all these cancellations. Refunds must be paid within 72 hours of request or accumulate $100 /day /ticket in fines. - Tickets must be able to be cancelled through every channel they can be booked through. I shouldn't have to call and wait on hold for 3 hours to get my money back if you're willing to take my money online in 10 minutes. - Hygiene - Planes must be cleaned/disinfected once every x hours of flight time. Bathrooms must have operable sinks and soap. I'm sure there's a lot more. |
Originally Posted by crfgon
(Post 32273637)
And an overhaul to the frequent flyer programs to go back to the mileage-based model?
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Originally Posted by crfgon
(Post 32273637)
Airlines have been eroding any consumer friendly attributes about traveling... Is now the time to demand a Passenger Bill of Rights? And an overhaul to the frequent flyer programs to go back to the mileage-based model?
Market forces are a better lever than any puffed-up customer revolt. (Boycotts, etc. by aggrieved airline clientele are notorious for looking small and stupid, as most of the customer base just wants to fly at the lowest price, whether the limes on the bar cart are cut the way FlyerTalk likes or not.) In a prosperous era the airlines make bank and exploit passengers. In a recession or depression the airlines have to campaign for revenue and be nicer to passengers. Simple as that. Remember United Airlines happily throwing its customers into the labor-management crossfire during the famous 2000 SFH (Summer From Hell), then sheepishly pivoting to trying to be nice whilst flirting with BK and possibly extinction after 9/11? We'll see the same swing of the pendulum here.
Originally Posted by LondonElite
(Post 32274987)
Have you taken a look at the financials of most of the world's airlines over a long run? Margins are tight and many have had to be bailed out or are kept alive by subsidies. I'm not a fan of nationalisation, but perhaps the thing to do is to view air travel as public transit and accept that the taxpayer has a role in maintaining an airline.
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No I don't see it happening now. What I "possibly" see is tragically one day is an accident with a completely packed 28-29 seat pitch a/c and not everyone getting out of the a/c alive. Then the blame put on too cramped seating conditions. Maybe then there would be changes.
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Originally Posted by etiene
(Post 32274914)
Congratulations consumer champion! Your hypothetical country now has zero operating airlines and every single future traveller just lost the value of their ticket.
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Originally Posted by _fx
(Post 32274199)
So LCCs have the right model? Why should I subsidize your carry-on when I’m flying with nothing? Why should I subsidize your water when I brought my own? Why should I subsidize space for a bathroom when I can hold it for 6 hours? Etc.
Air carriers can mine their own data and figure out what ought to be included in a base ticket price and what ought to be sold a la carte. |
Originally Posted by LondonElite
(Post 32274987)
Have you taken a look at the financials of most of the world's airlines over a long run? Margins are tight and many have had to be bailed out or are kept alive by subsidies. I'm not a fan of nationalisation, but perhaps the thing to do is to view air travel as public transit and accept that the taxpayer has a role in maintaining an airline. These measures you are proposing are simply not feasible for a public listed commercial business.
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yes
Originally Posted by pewpew
(Post 32273672)
They tried a passenger bill of rights in Canada and it got suspended during the pandemic. Furthermore, AC changed its tariffs when this "BoR" came into effect to tie involuntary refunds (for irops, cancelations) to the BoR rather than making it an entitlement of the tariff as it had been previously, so... Be careful what you wish for
So my answer to the question is yes. If not now, when? |
Originally Posted by GuyIncognito
(Post 32275503)
We know the U.S. airline industry spent $45 billion buying back their own stock to boost share prices. We know the tax payers are giving $50 billion to the airlines to keep them solvent. The problem isn't profitability, it's priorities.
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How many times have the US3 (and their predecessors) been bailed out/in Ch11?
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Neither the US nor Canada, nor any developed economy are going to let their key air carrier infrastructure go to pot. Period.
Worrying about stock buybacks, FFP's, bag fees and other stuff (as occurs in other threads) simply isn't worth the bandwidth. |
Originally Posted by LondonElite
(Post 32275891)
How many times have the US3 (and their predecessors) been bailed out/in Ch11?
Other US carriers that went bankrupt and ceased operations, e.g. dropped dead, include Braniff, Eastern ATA, the first Frontier, Aloha, the second National, Midway, Skybus, and many more... not including distressed carriers like Pan Am and TWA that were on the verge of shutting down when acquired. |
Originally Posted by BearX220
(Post 32275878)
It's a difficult point to put across in this hypercharged climate, but if the airlines had kept $45 billion in cash sitting around in expectation of a long-shot economic apocalypse unlikely to ever occur, they would be fending off criticism of a different kind.
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