What circumstances do you ask for compensation?
Oct 11, 2019, 6:56 pm
#31
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
Thanks,
My reward booking was for 70K points. Marriott changed it to 100K in the peak/off shuffle. Online, my booking req'd points had changed, no notice from them though.
I phoned - the system was down. Called again next day and after 3 phone calls someone raised a case.
It was clear the onus of proof was on me as they kept no record of what I'd booked. They take the booking but don't honor the bkg (I sound like Seinfeld).
Although I sent a pdf of the bkg they said they didn't receive, I know it sent.
In their emails, they couldn't decide if the extra points required was to be 100K or 80K points. Further, stating that peak pricing had changed months before I made the bkg for 70K points as if somehow I had manipulated it. Who knows how that could happen.
After numerous emails and phone calls I have requested 20K Marriott points for my frustration, time and indignation at their big company incompetence. They have provided 10K.
Should I just stop at that? Their system has the truly frustrating issue that should be solved. Appreciate yr comments.
My reward booking was for 70K points. Marriott changed it to 100K in the peak/off shuffle. Online, my booking req'd points had changed, no notice from them though.
I phoned - the system was down. Called again next day and after 3 phone calls someone raised a case.
It was clear the onus of proof was on me as they kept no record of what I'd booked. They take the booking but don't honor the bkg (I sound like Seinfeld).
Although I sent a pdf of the bkg they said they didn't receive, I know it sent.
In their emails, they couldn't decide if the extra points required was to be 100K or 80K points. Further, stating that peak pricing had changed months before I made the bkg for 70K points as if somehow I had manipulated it. Who knows how that could happen.
After numerous emails and phone calls I have requested 20K Marriott points for my frustration, time and indignation at their big company incompetence. They have provided 10K.
Should I just stop at that? Their system has the truly frustrating issue that should be solved. Appreciate yr comments.
