(g) Regardless of whether smoking is allowed in any other part of the airplane, lavatories must have self-contained, removable ashtrays located conspicuously on or near the entry side of each lavatory door, except that one ashtray may serve more than one lavatory door if the ashtray can be seen readily from the cabin side of each lavatory served.

ACN: 1525100 (7 of 10)

Time / Day

Date : 201803

Aircraft

Reference : X
ATC / Advisory.Center : ZZZZ
Aircraft Operator : Air Carrier
Make Model Name : Commercial Fixed Wing
Crew Size.Number Of Crew : 3
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Cruise

Person

Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Flight Deck
Reporter Organization : Air Carrier
Function.Flight Crew : Captain
Qualification.Flight Crew : Air Transport Pilot (ATP)
Experience.Flight Crew.Total : 16227
Experience.Flight Crew.Type : 3089
ASRS Report Number.Accession Number : 1525100
Human Factors : Confusion

Events

Anomaly.Flight Deck / Cabin / Aircraft Event : Passenger Misconduct
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Deviation - Procedural : Security
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : In-flight
Result.General : Police / Security Involved

Assessments

Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Human Factors

Narrative: 1

Purser called to say that [a] passenger was caught vaping, smoking, had cigarette lighter, stealing liquor, drunk, and harassing other passengers. Purser advised that [passenger] had become physically and verbally abusive, shoving Flight Attendants. Declared Level 2 and contacted Dispatch.

Flight Attendant not able to locate security kit and restraints. Checked flight manual, and diagram symbology does not match legend. This caused unnecessary confusion. Kit not found in designated locations.

[Passenger] later became ill and MedLink had to be called. Found empty bottle of Ambien on him. No medical professionals onboard. Requested medical to meet flight. [Passenger] later stabilized. Flight landed and was met by police and medical staff. [Passenger] deplaned on his own after being admonished.

Synopsis

Air carrier Captain reported an unruly passenger appeared to be under the influence of alcohol and prescription medication.

ACN: 1407624 (1 of 1)

Time / Day

Date : 201612
Local Time Of Day : 1201-1800

Place

Locale Reference.ATC Facility : ZZZ.ARTCC
State Reference : US

Aircraft

Reference : X
ATC / Advisory.Center : ZZZ
Aircraft Operator : Air Carrier
Make Model Name : EMB ERJ 170/175 ER/LR
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Nav In Use : FMS Or FMC
Flight Phase : Cruise
Airspace.Class A : ZZZ

Person : 1

Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Service
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1407624
Human Factors : Other / Unknown

Person : 2

Reference : 2
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Service
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1407627
Human Factors : Other / Unknown

Events

Anomaly.Flight Deck / Cabin / Aircraft Event : Passenger Misconduct
Anomaly.Deviation - Procedural : FAR
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : In-flight
Result.General : Police / Security Involved
Result.Flight Crew : Diverted

Assessments

Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors

Narrative: 1

Passenger was observed by FA as being intoxicated while in flight. The passenger began to agitate another passenger sitting across from him. Both passengers stood up in the aisle and began to push each other causing a disturbance. [Another] Flight Attendant (FA) was also pushed by the passenger when she instructed them to sit in their seats because the seat belt sign was on. When passenger refused to sit, she called the Captain and asked him to make an announcement that the seat belt sign was on and he needed everyone to be seated. I (FA-A) noticed the passengers were ignoring the Captain's request. I immediately called the Captain and told him there was still a disturbance going on between the passengers. They were yelling at each other and using inappropriate language which could be heard throughout the cabin. The Captain told [the FA] to put the passenger who was causing the disturbance on the phone so he could talk to him. The Captain told the passenger to sit down or he would land the plane and have him removed by the police.

At that point that passenger did sit down but continued to get up and cause a disturbance with the other passengers. I called the Captain and informed him of this. The Captain told me we were going to land in [an alternate] and have him removed from the plane by the police. [I] called FA B and told her this. While the passenger was sitting he lit a cigarette and began to smoke it. You could smell the smoke throughout the cabin. I called the Captain and informed him that the passenger was smoking and the Captain told me that he could smell it. The passenger would not put the cigarette out and continued to smoke. Approximately 30 to 40 minutes later we landed and the police escorted the passenger off the plane.

Narrative: 2

[Report narrative contained no additional information.]

Synopsis

Two ERJ-175 flight attendants reported diverting to an alternate to have a passenger removed for misconduct.