How well do chain stores in airports do?
#1
Original Poster
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
How well do chain stores in airports do?
I read recently that Brooks Brothers airport stores were apparently helpful in revitalizing the brand among businesspeople in the 1990s, and Brookstone is closing its mall stores but keeping its airport stores.
I find that odd because I never see people in either store at the airport. I shop at Brooks Brothers, but I do so at the local branch when I’m on a mission to buy clothes, not when I’m racing to catch a flight.
So: how well (in sales per square foot) do chain retailers do in airports? Wouldn’t their costs be high due to the logistics of delivering merchandise inside airports?
Thanks.
I find that odd because I never see people in either store at the airport. I shop at Brooks Brothers, but I do so at the local branch when I’m on a mission to buy clothes, not when I’m racing to catch a flight.
So: how well (in sales per square foot) do chain retailers do in airports? Wouldn’t their costs be high due to the logistics of delivering merchandise inside airports?
Thanks.
#2
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 812
I read recently that Brooks Brothers airport stores were apparently helpful in revitalizing the brand among businesspeople in the 1990s, and Brookstone is closing its mall stores but keeping its airport stores.
I find that odd because I never see people in either store at the airport. I shop at Brooks Brothers, but I do so at the local branch when I’m on a mission to buy clothes, not when I’m racing to catch a flight.
So: how well (in sales per square foot) do chain retailers do in airports? Wouldn’t their costs be high due to the logistics of delivering merchandise inside airports?
Thanks.
I find that odd because I never see people in either store at the airport. I shop at Brooks Brothers, but I do so at the local branch when I’m on a mission to buy clothes, not when I’m racing to catch a flight.
So: how well (in sales per square foot) do chain retailers do in airports? Wouldn’t their costs be high due to the logistics of delivering merchandise inside airports?
Thanks.
The PGA Tour store is the one that gets me. I guess people love buying golf shirts.
#3
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Also - the corporation holding the brand does not usually expose to business risks, as many airport stores are in fact franchises.
The costs are usually shared by customers (which explains the higher price tag).
#5
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,220
Airport stores are often the most profitable stores in a chain, despite incredible rent and paying the royalty to the airport. Look at WH Smith as an example - its recent results showed that its airport division was far more profitable than any other.
#6
Join Date: Jul 2013
Location: PWM
Programs: AA EXP, DL Platinum, and assorted hotel loyalty schemes.
Posts: 281
I shop at the Brooks Brothers in PHL fairly regularly. The sale prices are the same as they are near my home and there isn't sales tax charged on clothing in Pennsylvania. I can't recall buying anything at any other chain store though.
#8
Join Date: Feb 2008
Location: CLE
Posts: 1,886
One thing about the shops at PIT; they aren’t allowed to charge more for their goods than their stores outside of the airport. No price gouging allowed. Large variety of shops to pass the time away. Plus, no sales tax on clothing or shoes.
#9
Join Date: Aug 2008
Location: PDX
Programs: DL, UA, AA, BA, AS, SPG, MR, IHG, PC
Posts: 862
Likewise at PDX. Same prices at stores and restaurants as outside the airport. Also Oregon doesn't have a sales tax.
#10
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
I do wonder how much of that emergency-replacement market will be taken over by vending machines like the ones Uniqlo has installed in some airports. Lower rent, no retail staff, grab-and-go.
#12
Suspended
Join Date: Sep 2017
Programs: M&S, Radisson
Posts: 758
Costs of retailing at the airport are very high, sure. But you got lots of high-net worth individuals there. Some of them need a quick present or distraction. And many will looks for brands they recognize and value. Brooks Brothers is a retailer for which (IMO) this logic applies to.
#13
FlyerTalk Evangelist
Join Date: May 2012
Location: Sydney Australia
Programs: No programs & No Points!!!
Posts: 14,222
When at the airport I make different decisions about the shopping I do. I seem to open the purse strings a bit more there and have less concern about what I am spending because I'm on holidays. Maybe others just buy stuff they don't really want but think it is a bargain.
#14
Join Date: Jul 2008
Location: K+K
Programs: *G
Posts: 4,866
For a branded shop I think it's about exposure. Most people don't think about their luggage until they have to use it. So it's only during the travel process that they're reminded about the displeasure with their wheels, handles, capacity, whatever....
#15
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,502