Does an airline refund if someone dies?
Jun 18, 2018, 6:29 am
#1
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Does an airline refund if someone dies?
Hypothetical question: if a close family member were to pass away close to the date of your departure, and you had bought a non-refundable ticket, would an airline refund you or allow you to rebook?
Jun 18, 2018, 9:11 am
#2
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It would depend on most airline policies and the relation of the person to the flier.... but usually there are policies in place to refund ticket costs regardless of ticket type.
Jun 18, 2018, 12:24 pm
#4
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Depending on the airline and your luck at customer service representative-roulette, you may or may not have to spend some time or escalate to see the refund through to fruition, and you may have to send in documentation such as the death certificate.
Jun 19, 2018, 12:20 am
#7
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Jun 19, 2018, 1:53 am
#8
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The real answer is - it depends. I have been in a situation were at the last minute I was unable to fly due to medical reasons. The airline let me rebook. That was a case were having loyalty helps greatly. However, now that some airlines pimp "trip protection" they may not be so generous.
Jun 19, 2018, 11:33 pm
#9
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Jun 20, 2018, 8:00 am
#11
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Do you mean that you had a ticket, someone close died, so you had to cancel your trip?
I don't thin, there is any formal policy, or if there is I don't think they really share what it is with the general public. For what it is worth, in my experience the better airlines are good about this. I suppose it also depends on what kind of flight we are talking about - 4 people doing a trans-pac trip is far different from someone flying from New York to Washington DC.
If you call and they don't want to help you, I would wait a bit and call again and see if the new agent is better.
I don't thin, there is any formal policy, or if there is I don't think they really share what it is with the general public. For what it is worth, in my experience the better airlines are good about this. I suppose it also depends on what kind of flight we are talking about - 4 people doing a trans-pac trip is far different from someone flying from New York to Washington DC.
If you call and they don't want to help you, I would wait a bit and call again and see if the new agent is better.
Jun 20, 2018, 9:47 am
#12
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Jun 21, 2018, 6:24 am
#15
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