How do you handle someone sitting in your seat when you board?
#617
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
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Posts: 18,486
I've come across this a few times, some malicious, some not.
-About 18 months ago flying intra-Europe business class on BA I board and find a guy in my window seat, his wife is in the aisle seat and as many know the middle is blocked off. I show him my boarding pass and he moves but sits in the blocked middle. I tell him that isn't a seat and he points at the seat indicator thing above (this is an A319) that shows 2D/E/F so again I explain it isn't a seat in business class. He then looks at his boarding pass and realised he and his wife are in 2A and 2C. His response was to have a go at me for making this a problem!
-On a train last year in the UK I had reserved seats. The OH and I board and find a very busy train and with people in our seats. I tell the person they are in our seats and they complain noting someone is in their seats. I told them to take that up with the ticket inspector as I would if they didn't move...and so they did.
The most unusual for me was in 2006 flying CPT-LHR on BA. I was in 1A and relaxing before departure. An FA shows up with another passenger and asks to see my boarding pass. I grab my boarding pass and passport and see her holding an exact duplicate of my boarding pass complete with name, FF details etc. the guy cleared outbound security, immigration and the gate with a mismatched BP and passport...
-About 18 months ago flying intra-Europe business class on BA I board and find a guy in my window seat, his wife is in the aisle seat and as many know the middle is blocked off. I show him my boarding pass and he moves but sits in the blocked middle. I tell him that isn't a seat and he points at the seat indicator thing above (this is an A319) that shows 2D/E/F so again I explain it isn't a seat in business class. He then looks at his boarding pass and realised he and his wife are in 2A and 2C. His response was to have a go at me for making this a problem!
-On a train last year in the UK I had reserved seats. The OH and I board and find a very busy train and with people in our seats. I tell the person they are in our seats and they complain noting someone is in their seats. I told them to take that up with the ticket inspector as I would if they didn't move...and so they did.
The most unusual for me was in 2006 flying CPT-LHR on BA. I was in 1A and relaxing before departure. An FA shows up with another passenger and asks to see my boarding pass. I grab my boarding pass and passport and see her holding an exact duplicate of my boarding pass complete with name, FF details etc. the guy cleared outbound security, immigration and the gate with a mismatched BP and passport...
#619
Suspended
Join Date: Jun 2013
Location: Ontario, Canada
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The OP handled it well with a brief conversation to ascertain the poacher hadn't made an error. Upon encountering resistance going directly to the FA is the appropriate escalation.
I've accidentally sat in the wrong seat, had people accidentally sit in mine. It is preferable to sort that out independently if everyone is agreeable. I'll also swap for an equivalent seat if I'm feeling charitable but will not acquiesce to a poacher trying to get a better seat that was assigned to me. They are going to move. Just how complicated it becomes is up to them.
I've accidentally sat in the wrong seat, had people accidentally sit in mine. It is preferable to sort that out independently if everyone is agreeable. I'll also swap for an equivalent seat if I'm feeling charitable but will not acquiesce to a poacher trying to get a better seat that was assigned to me. They are going to move. Just how complicated it becomes is up to them.
#620
Join Date: Feb 2017
Location: Houston
Programs: UA 1K and Million Miler, *A Gold, Marriott Bonvoy Lifetime Titanium, Hertz Five Star,
Posts: 1,301
When asked to move seats I routinely quote the fare I paid for my seat and offer to move for that amount. Would have been interesting if the OP had offered to move for $89. But nice to see them dig in.
#621
Suspended
Join Date: Nov 2015
Posts: 1,808
The other common reason is that the poacher is a non-rev, and they are friends with the FA. Even if not friends, they tend to get tribal with other company crew and although it's against the rules, they will try to do their buddies favors.
If you think this is the case, you have to call them out on it because they get in serious trouble for stuff like that. If you ask to see the poacher's BP, look for "NRSA" printed on it.
#622
Join Date: May 2005
Posts: 4,731
The OP handled it well with a brief conversation to ascertain the poacher hadn't made an error. Upon encountering resistance going directly to the FA is the appropriate escalation.
I've accidentally sat in the wrong seat, had people accidentally sit in mine. It is preferable to sort that out independently if everyone is agreeable. I'll also swap for an equivalent seat if I'm feeling charitable but will not acquiesce to a poacher trying to get a better seat that was assigned to me. They are going to move. Just how complicated it becomes is up to them.
I've accidentally sat in the wrong seat, had people accidentally sit in mine. It is preferable to sort that out independently if everyone is agreeable. I'll also swap for an equivalent seat if I'm feeling charitable but will not acquiesce to a poacher trying to get a better seat that was assigned to me. They are going to move. Just how complicated it becomes is up to them.
The guy now seated ahead of us immediately put his seat all the way back, and shortly thereafter got told off by the FA because he didn't want to put it forward for taxiing and take-off. What goes around, comes around...
#623
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
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Posts: 6,091
When someone was sitting in my seat once and wouldn't move, I told them I'd gladly swap with them for $50, or that I could ring the call button and have the FA sort it out. They ended up moving.
#624
Join Date: Dec 2004
Programs: BA Exec Club
Posts: 579
A few years ago I was flying LHR to IAD in Virgin P/E. Had a nice seat, and an elderly indian lady sat down next to me. Then a few minutes later a younger Indian lady said 'excuse me, you're in my seat'.
I asked to see her boarding pass, confident that I was in the right seat, and it turned out that we'd both got the same boarding pass seat number (i.e. they both said 12B or whatever it was). She had flown in from India on a connecting flight, and was due to care for the older lady next to me.
I spoke to the crew, said given the lady in question was caring for the other woman, that I would be more than happy to move, but as the cabin was looking full, I'd prefer it if I could move forward in the plane rather than backwards.
a few minutes later I was settling into my lovely business class seat :-)
I asked to see her boarding pass, confident that I was in the right seat, and it turned out that we'd both got the same boarding pass seat number (i.e. they both said 12B or whatever it was). She had flown in from India on a connecting flight, and was due to care for the older lady next to me.
I spoke to the crew, said given the lady in question was caring for the other woman, that I would be more than happy to move, but as the cabin was looking full, I'd prefer it if I could move forward in the plane rather than backwards.
a few minutes later I was settling into my lovely business class seat :-)
#627
Join Date: Jun 2006
Location: California
Programs: AS,WN,UA,B6,hotels
Posts: 4,239
I asked to see her boarding pass, confident that I was in the right seat, and it turned out that we'd both got the same boarding pass seat number (i.e. they both said 12B or whatever it was). She had flown in from India on a connecting flight, and was due to care for the older lady next to me.
#628
Join Date: Nov 2009
Location: New Zealand/ UK
Programs: NZ, EK, QF, SQ.
Posts: 776
We let the cabin crew deal with it. They upgraded the other passenger, since that was easier than upgrading two of us.
It was all dealt with amicably and we were happy with the result.
#630
Join Date: Jun 2017
Location: Melbourne MEL Calgary YYC
Programs: UA1K, QF Plat, *A & Marriot Gold, OW Emerald, Hyatt Hertz PC CanPass Nexus APEC Global Entry
Posts: 468
Just got out of airport and to hotel. Flew PHL-LAX. I paid the $89 fee to sit in the aisle seat in the exit row (didn't get an upgrade). So I get to my aisle seat and there is a lady already plopped down sitting in it. I put my bags in the over head and very politely say "I think you are in my seat maam". Her response "they gave me the middle seat, and I can't sit in the middle". Then she ignores me. The boarding line is now at a standstill and backed up. I have to move to the seat row across from me to let people pass, my ... pressed firmly against the seated passengers face in that row. I press the stewardess dinger button above about 10x, FA comes over. I explain the situation. FA to lady in my seat "You need to take your assigned seat". Lady responds "I'm not moving". By now the entire plane is watching this fiasco. The gate agent comes on board and tells the lady if she doesn't take her assigned seat, she will be removed from the plane for noncompliance with staff. Finally she moves.
I mean the nerve. I paid $89 and she stole my seat.
I wonder if I go down to the local Benz dealer if I can have a free car? How would that work?
I mean the nerve. I paid $89 and she stole my seat.
I wonder if I go down to the local Benz dealer if I can have a free car? How would that work?
I paid for an upgrade , about $75 once, a guy asked me if I would take $100 to switch seats with him as his buddy was in the middle, i took the $100 and had some drinks on the plane ! Maybe there is a market to resell your seat on a plane to the highest bidder around ......