Can a zipper on luggage be damaged?
#1
Original Poster
Join Date: Dec 2002
Location: WI
Programs: Delta Skymiles
Posts: 631
Can a zipper on luggage be damaged?
Just returned from a Delta flight with a new Travelpro suitcase and the teeth on the top corner are so damaged I cannot get it open. I hate to sound too naive but I assume I can claim the damage was done in the baggage handling? Did not notice anything until I got home and tried to open it. Advice and suggestions would be appreciated.
#2
Join Date: Jun 2010
Location: USA
Programs: SA Air, Air Canada, KLM, BA,Lufthansa, United, AA, Hawaiian, Air New Zealnd, Qantas, Virgin Atlantic
Posts: 777
Yes the zippers can certainly be damaged. Not sure what you will be able to do since you are already home, so not at the airport.
Did the luggage come with any kind of 'repair warranty'?
DAMAGED BAGGAGE & REPAIR
If we are repairing your damaged baggage, you can easily track the progress of your bag’s repair by visiting our partner site, Rynn's Luggage, at Netbags.comOpens External Site in new window.
Did the luggage come with any kind of 'repair warranty'?
DAMAGED BAGGAGE & REPAIR
Damaged Baggage & Repair
If you feel your baggage was damaged during a flight, bring it to the Delta Air Lines airport baggage office immediately after arrival. All damages will need to be reviewed and evaluated by the baggage service office personnel. If advised, complete the Baggage Claim Form above, in "Begin Your Claim", as soon as possible. You must report your claim within 24 hours for U.S. travel and seven days for international travel.If we are repairing your damaged baggage, you can easily track the progress of your bag’s repair by visiting our partner site, Rynn's Luggage, at Netbags.comOpens External Site in new window.
Normal Wear & Tear
Delta assumes no liability for preexisting damage, including minor cuts, scratches, and broken zippers as a result of over packing, or for wear and tear resulting from ordinary handling of baggage.Random Search Damage
If the Transportation Security AdministrationOpens External Site in new window (TSA) has made a random search of your bag, you will find written notification inside your luggage or a seal outside of your luggage, informing you of such. If you feel they damaged your bag during a random inspection, you can contact them at 1-866-289-9673.
#3
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
Just returned from a Delta flight with a new Travelpro suitcase and the teeth on the top corner are so damaged I cannot get it open. I hate to sound too naive but I assume I can claim the damage was done in the baggage handling? Did not notice anything until I got home and tried to open it. Advice and suggestions would be appreciated.
#4
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,410
Several years ago United accepted responsibility for damage we didn't see until we got home. Even knowing where it was damaged it was not obvious, though--it was obvious we wouldn't have noticed it when we were picking up our bags.
#5
Join Date: Aug 2013
Location: Olde Dominion
Programs: DL Silver - uh huh!
Posts: 948
I discovered a zipper was damaged after a recent flight, and UA refused to take care of it.
they said the airport's baggage handling equipment did it and it wasn't their responsibility.
they said the airport's baggage handling equipment did it and it wasn't their responsibility.
#6
Join Date: Aug 2013
Location: Denver
Posts: 451
There are two types of zipper damage that I see all the time. The pull tabs getting broken off, which happens because they get caught in the belts or in cracks in baggage carts. But usually the zippers are still functional in those instances, just harder to open with nothing to grab onto. The other common one happens because people overpack their bags, to the point where its bulging out, as well as being overweight. I've seen many bags basically explode when put on a belt or in a cart, simply because the stress on the zippers was too much. It also tends to be the cheaper quality luggage that does it more frequently. But nevertheless, that I see as being more the passenger's fault than anything.
#7
Join Date: Sep 2016
Location: PBI/MIA
Programs: AAdvantage Gold, HHonors Diamond, Marriott Gold, Skymiles, Mileage Plus
Posts: 397
There are two types of zipper damage that I see all the time. The pull tabs getting broken off, which happens because they get caught in the belts or in cracks in baggage carts. But usually the zippers are still functional in those instances, just harder to open with nothing to grab onto.
#8
Join Date: Feb 2007
Location: SEA
Programs: Delta TDK(or care)WIA, Hilton Diamond
Posts: 1,869
To somebody who believes that the OP observed accurately and completely and wasn't lying (and there's a good chance the airline falls into that category) that's convincing evidence.
The OP should describe what happened as fully and accurately as possible (and if I were doing it, I would consider and refute the possibility that the bag was overpacked or the zipper defective) and tell the story to Delta.
#9
In memoriam
Join Date: Aug 2002
Programs: AA EXP "Life is good! Really good.""
Posts: 4,923
Large paperclips also work quite well. Ugly, but well.
#10
Join Date: Jan 2006
Location: Chicago, IL., U.S.A.
Programs: Global Entry · WN, UA, AS, DL, NH; IHG, Wyndham, Hilton, Best Value Inn, Marriott, Starwood, Ramada
Posts: 510
#11
Join Date: Nov 2014
Posts: 602
Just returned from a Delta flight with a new Travelpro suitcase and the teeth on the top corner are so damaged I cannot get it open. I hate to sound too naive but I assume I can claim the damage was done in the baggage handling? Did not notice anything until I got home and tried to open it. Advice and suggestions would be appreciated.