Post the miles/points before sending the survey!
 

This is just a gripe thread.

A day or two after an airplane trip or after I check out of a hotel from a major chain, a survey arrives by email asking for comments on the experience. Part of that experience is whether or not I actually get the miles and/or points that I should, and in the correct amount. But it seems that these emails always come a day or two or longer before the points actually credit to the account. I could wait to fill out the surveys, but by then the memories of what went right and what went wrong mix together with other flights and/or hotel stays. I'm sure there is an IT issue here, but it seems to me that they should be able to credit the miles and/or points before sending the survey, or at least simultaneously.

While we're at it, if anybody has any opinions into how worthwhile or unworthwhile the surveys are I'd like to hear them. For me, if the survey is tied to some sort of a sweepstakes for miles or points, I'm less willing to fill them out. I spend the time on them in the hope that praise and constructive criticism are useful for both the company and future customers, even if only a little.

Just another data point that FT members' priorities are vastly different than the "regular" world. 98% of guest would determine the quality of their visit by bed comfort, decor, noise levels, location, polite/attentive staff, etc., and probably wouldn't even think to put "points posting on time" on the list, anywhere.

I suspect that the number of guests who base ratings on points posting, and feel they lose their recollection to provide an accurate survey in a day or two, is minuscule. IT won't "fix" it because the business doesn't consider it a problem.