Southwest delay and canceled flight - connection nearly missed!
#1
Original Poster
Join Date: Jul 2016
Programs: American AAdvantage
Posts: 6
Southwest delay and canceled flight - connection nearly missed!
I was flying LAS-LAX on southwest airlines to make a connecting flight at LAX on American Airlines. These tickets were non-refundable to Tokyo! Needless to say I could not miss that American flight!
I changed my southwest flight to an earlier flight so I would not have to rush. I get to the airport and guess what... DELAYED! A one hour delay. No prob since I had 5 hours to make the flight. Well the one hour turned into 1.5 hrs. Finally we board the plane and start to taxi. Pilot comes on the speaker "due to heavy air traffic at LAX, air traffic control has asked us to sit out here for 45 minutes". OMG now I'm really sweating this out. 30 mins go by and the pilot tells us it's time to go. We taxi a bit more and ready for this... the left engine on the 737 overheats! Pilot comes on and tell us "this flight has been canceled". Now I'm in freak mode. I just accepted the fact that my trip to the orient was ruined and I'm out $5,000 in prepaid airfare and hotels.
I called American and explain the situation. They tell me that since my connecting flight is a different carrier, they are not responsible and can't help me if I don't make it to LAX, which I told them I understood perfectly.
They take us back to the gate and put us on another plane next door. We take off. Land at LAX terminal 1 and I run the entire length of the airport to terminal 4! Ready for this... made the gate closing time by THREE MINUTES. I was drenched in sweat.
I hope to heaven I never experience that fiasco again. Next time will fly to LAX one day prior.
I changed my southwest flight to an earlier flight so I would not have to rush. I get to the airport and guess what... DELAYED! A one hour delay. No prob since I had 5 hours to make the flight. Well the one hour turned into 1.5 hrs. Finally we board the plane and start to taxi. Pilot comes on the speaker "due to heavy air traffic at LAX, air traffic control has asked us to sit out here for 45 minutes". OMG now I'm really sweating this out. 30 mins go by and the pilot tells us it's time to go. We taxi a bit more and ready for this... the left engine on the 737 overheats! Pilot comes on and tell us "this flight has been canceled". Now I'm in freak mode. I just accepted the fact that my trip to the orient was ruined and I'm out $5,000 in prepaid airfare and hotels.
I called American and explain the situation. They tell me that since my connecting flight is a different carrier, they are not responsible and can't help me if I don't make it to LAX, which I told them I understood perfectly.
They take us back to the gate and put us on another plane next door. We take off. Land at LAX terminal 1 and I run the entire length of the airport to terminal 4! Ready for this... made the gate closing time by THREE MINUTES. I was drenched in sweat.
I hope to heaven I never experience that fiasco again. Next time will fly to LAX one day prior.
#3
Join Date: Sep 2012
Location: AGH
Posts: 5,976
#4
Join Date: Nov 2015
Posts: 770
I was flying LAS-LAX on southwest airlines to make a connecting flight at LAX on American Airlines. These tickets were non-refundable to Tokyo! Needless to say I could not miss that American flight!
I changed my southwest flight to an earlier flight so I would not have to rush. I get to the airport and guess what... DELAYED! A one hour delay. No prob since I had 5 hours to make the flight. Well the one hour turned into 1.5 hrs. Finally we board the plane and start to taxi. Pilot comes on the speaker "due to heavy air traffic at LAX, air traffic control has asked us to sit out here for 45 minutes". OMG now I'm really sweating this out. 30 mins go by and the pilot tells us it's time to go. We taxi a bit more and ready for this... the left engine on the 737 overheats! Pilot comes on and tell us "this flight has been canceled". Now I'm in freak mode. I just accepted the fact that my trip to the orient was ruined and I'm out $5,000 in prepaid airfare and hotels.
I called American and explain the situation. They tell me that since my connecting flight is a different carrier, they are not responsible and can't help me if I don't make it to LAX, which I told them I understood perfectly.
They take us back to the gate and put us on another plane next door. We take off. Land at LAX terminal 1 and I run the entire length of the airport to terminal 4! Ready for this... made the gate closing time by THREE MINUTES. I was drenched in sweat.
I hope to heaven I never experience that fiasco again. Next time will fly to LAX one day prior.
I changed my southwest flight to an earlier flight so I would not have to rush. I get to the airport and guess what... DELAYED! A one hour delay. No prob since I had 5 hours to make the flight. Well the one hour turned into 1.5 hrs. Finally we board the plane and start to taxi. Pilot comes on the speaker "due to heavy air traffic at LAX, air traffic control has asked us to sit out here for 45 minutes". OMG now I'm really sweating this out. 30 mins go by and the pilot tells us it's time to go. We taxi a bit more and ready for this... the left engine on the 737 overheats! Pilot comes on and tell us "this flight has been canceled". Now I'm in freak mode. I just accepted the fact that my trip to the orient was ruined and I'm out $5,000 in prepaid airfare and hotels.
I called American and explain the situation. They tell me that since my connecting flight is a different carrier, they are not responsible and can't help me if I don't make it to LAX, which I told them I understood perfectly.
They take us back to the gate and put us on another plane next door. We take off. Land at LAX terminal 1 and I run the entire length of the airport to terminal 4! Ready for this... made the gate closing time by THREE MINUTES. I was drenched in sweat.
I hope to heaven I never experience that fiasco again. Next time will fly to LAX one day prior.
#5
Join Date: Jun 2006
Location: California
Programs: AS,WN,UA,B6,hotels
Posts: 4,239
If you book it as one ticket and miss the connection, you should get rebooked on a later flight... although for overseas flights, the next flight could be next day or similar very long delay in getting to your destination.
#6
Join Date: Sep 2012
Location: AGH
Posts: 5,976
Most people book in two different tickets to save money. In a lot of cases it is cheaper to buy a positioning flight on one carrier and the ticket to a final destination with another.
Anyway, for me the savings are not worth the risk. My vacation is precious time (don't have that much) and also losing prepaid reservations is throwing away money... All that to save a couple of hundred $?
Anyway, for me the savings are not worth the risk. My vacation is precious time (don't have that much) and also losing prepaid reservations is throwing away money... All that to save a couple of hundred $?
#7
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
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Posts: 31,008
This is one of the significant challenges with using Southwest. I don't believe you can "single ticket" with them. But these days, they aren't really that much cheaper in many cases. And I think it would be very rare that the domestic difference would be significant to a combined international itinerary.
#8
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You definitely can't single-ticket this. One of the drawbacks of Southwest, although allegedly they're building IT systems over the next 1-2 years that some people speculate would enable codeshares, interlining, and other "modern" airline practices.
I totally understand what the OP did...I've done it several times myself with other airports. On LAS-LAX, I might have tried to book that cheap first segment on AA, since they have no problem linking two PNRs on their own metal for both baggage and irrops purposes. Or I might have rented a car and just headed down to LA at first light. I did a LAS-LAX rental earlier this year and it was actually cheaper than a regular LAS in-town rental (about $20/day).
I totally understand what the OP did...I've done it several times myself with other airports. On LAS-LAX, I might have tried to book that cheap first segment on AA, since they have no problem linking two PNRs on their own metal for both baggage and irrops purposes. Or I might have rented a car and just headed down to LA at first light. I did a LAS-LAX rental earlier this year and it was actually cheaper than a regular LAS in-town rental (about $20/day).
#10
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#11
Join Date: Sep 2012
Location: AGH
Posts: 5,976
There are plenty of option from LAS to TYO with one or two stops, e.g. AA and JL on LAS-DFW-NRT. Perhaps a tad more expensive than using WN for LAS-LAX and then LAX-TYO but certainly the safe option. You pay of premium for that safety, which is for me worth every penny.
#12
Join Date: Oct 2011
Location: LAS - where you can get married and divorced in the same 24 hour period. Perfect for the woman who's saving herself for marriage and the man who wants a one night stand.
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Posts: 1,613
AA flies from LAS-LAX. You should have been able to book a flight from LAS-TYO on AA.
Using WN with a luggage requires going landside, collecting luggage and rechecking it in with the connecting carrier.
Using WN with a luggage requires going landside, collecting luggage and rechecking it in with the connecting carrier.
#13
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Join Date: Jul 2002
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We probably all have our own threshold here. Dollars saved, time added to the trip, and whether you'd actually *enjoy* that extra day if everything runs on time. I've booked long international trips ex-ORD (instead of ex-MCI) to save $400-500 per ticket x 4-5 tickets. Segment 1 has, on different occasions, been WN to MDW, Amtrak to Union Station, or AA Avios awards to ORD. The kids love Chicago...that's an easy call for us.
Originally Posted by puddinhead
AA flies from LAS-LAX. You should have been able to book a flight from LAS-TYO on AA.
#14
FlyerTalk Evangelist
Join Date: Feb 2010
Posts: 13,573
Sorry, my terminology was off - I have insurance that will cover me, myself making a connection, whether it is flight-flight, train-flight, flight-train, boat-train etc etc. in no way shape or form booked together, provided the first mode of transport was due to arrive more than 2 hours before - e.g. I book a flight with Delta that arrives at 3pm, I am covered for my Air Canada flight on a separate booking at 5:30pm.
#15
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,410
Yup. One ticket is a great protection against IIROPS, although it won't save you from things like missing your cruise.