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Originally Posted by Tchiowa
(Post 26787993)
^^^^
But it wouldn't be FT without these types of threads. ;) And you finish it off by declaring victory? |
Originally Posted by LarryJ
(Post 26788456)
Since you won't believe an actual airline pilot then why not go to the Travel Safety & Security forum, right here on FlyerTalk, and ask the frequent flyers there?
The existence of the well-documented Known Crewmember program establishes that the TSA understands the need to expedite crew through the lines. When a dedicated crew line is not open, other lines are substituted, including the precheck. To expect there to be published rules is simply unrealistic, because this is the type of minuate that is best handled on the local level, in real time. To encumber TSA with a "one size fits all" policy is simply counter-productive. There is a lot wrong with TSA procedures, but they are exercising basic common sense here. Next, both the TSA and the crews have a reasonable expectation that, when the known crew line is closed, the travelers in Precheck are the ones that "know the drill". Expecting the most frequent users of the checkpoint lines to understand the need to get the crews to their work areas quickly is a reasonable expectation. Except, apparently, to a coterie of narcissistic drama queens who seem to feel that the world revolves around them. |
Originally Posted by Tchiowa
(Post 26787993)
^^^^
But it wouldn't be FT without these types of threads. ;) And you finish it off by declaring victory? |
Originally Posted by Non-NonRev
(Post 26789085)
... Except, apparently, to a coterie of narcissistic drama queens who seem to feel that the world revolves around them.
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Originally Posted by Non-NonRev
(Post 26789085)
Except, apparently, to a coterie of narcissistic drama queens who seem to feel that the world revolves around them.
|
Originally Posted by Non-NonRev
(Post 26789085)
+1
Except, apparently, to a coterie of narcissistic drama queens who seem to feel that the world revolves around them. |
I never have a problem with crew or staff going ahead of me because I feel they work there and I am simply passing through,what I have a problem with are folks at passport control that cut ( or attempt )the line to be with the people they are travelling with. I tell them to see them outside
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I think the real point here is not the event itself, it's the underlying culture of contempt and disdain for the customers that pervades the airline industry ... which has now transcended into a culture among customers of contempt and disdain towards the airlines.
I'm not sure where the bottom is, but I am sure we're in a state of freefall. |
Originally Posted by Non-NonRev
(Post 26789085)
+1
The existence of the well-documented Known Crewmember program establishes that the TSA understands the need to expedite crew through the lines. When a dedicated crew line is not open, other lines are substituted, including the precheck. To expect there to be published rules is simply unrealistic, because this is the type of minuate that is best handled on the local level, in real time. To encumber TSA with a "one size fits all" policy is simply counter-productive. There is a lot wrong with TSA procedures, but they are exercising basic common sense here. Next, both the TSA and the crews have a reasonable expectation that, when the known crew line is closed, the travelers in Precheck are the ones that "know the drill". Expecting the most frequent users of the checkpoint lines to understand the need to get the crews to their work areas quickly is a reasonable expectation. Except, apparently, to a coterie of narcissistic drama queens who seem to feel that the world revolves around them. The airport obviously don't think it's important enough or they'd have the known crewmember stations opened. |
Originally Posted by theddo
(Post 26790866)
So there isn't a policy, it's the opinion of the air crew that their worth makes them important enough to cut the lines regardless of what anyone else thinks.
The airport obviously don't think it's important enough or they'd have the known crewmember stations opened. // Edited for obviousness |
Originally Posted by theddo
(Post 26790866)
So there isn't a policy, it's the opinion of the air crew that their worth makes them important enough to cut the lines regardless of what anyone else thinks.
The airport obviously don't think it's important enough or they'd have the known crewmember stations opened. |
Originally Posted by televisor
(Post 26790896)
Similarly, the TSA screening has no published policy and therefore is just based on screener opinions. Screening bags? That's optional of course. WTMD? They don't need to switch it on. Etc
So much of what is wrong with our interaction with other people in the public realm is caused by self-important manques thinking their misguided whims trump working with others to help things run more smoothly. There is simply no need for a "published policy" if self-interest is supresses, even temporarily, for the common good. It is apparent that this concept is lost on too many. :( |
Originally Posted by theddo
(Post 26790866)
So there isn't a policy, it's the opinion of the air crew that their worth makes them important enough to cut the lines regardless of what anyone else thinks.
So we are sorry to report that in the view of the people who run the checkpoints air crew are far more important than you. It may further come as a complete shock to you but when you stride into the airport you are not the most important person in the place. Not even in contention actually. |
Originally Posted by MSPeconomist
(Post 26764109)
Rudeness toward potential customers is unacceptable. When in uniform, an employee represents the employer.
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Originally Posted by cmd320
(Post 26791755)
This is the biggest issue at play here. I would have made it a point to get this employee's name from their badge and report it to JetBlue. The comment by the pilot almost seems dangerous/unstable.
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